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Accessibility statement for Nordea Business Mobile

This accessibility statement applies to Nordea Business Mobile in Finland. It is subject to the Finnish Act on the Provision of Digital Services, which requires digital banking services to meet accessibility requirements. This statement was updated on 7th May 2024. The accessibility of this service has been evaluated by a third party specializing in accessibility. The service has been tested on multiple devices using various manual testing methods, including testing that it is keyboard compatible and that it works with a screen reader. Furthermore, the accessibility is monitored using an automated assessment tool.

Accessibility status of the digital service

This service is partially compliant with the accessibility requirements. The identified shortcomings are planned to be fixed by 31.12.2024. The statement will be updated annually. 

Inaccessible content of the digital service

The service is not yet fully compliant in the following identified areas:

Perceivable

1.1.1 Non-text Content:

  • Not all decorative images and icons are marked as decorative
  • Some interactive graphical elements are missing alternative texts

1.3.1 Info and Relationships:

  • Some content is marked as data tables but is not visually presented as a table
  • Some content is presented as a data table but is not marked up as a table
  • Some of the headers and headings are missing, not marked, or are marked incorrectly
  • Not all relationships between items are clear to screen reader users
  • Some complex tables with multiple header rows are not correctly marked up
  • Some tables are missing headers or the headers are not correctly labelled
  • Visually hidden contents are not always properly hidden for users of assistive technology

1.3.2. Meaningful Sequence:

  • Visual order does not match keyboard or screen reader order in some parts of the service

1.4.1 Use of Color:

  • Links are not evident from their visual presentation 

1.4.11 Non-text Contrast:

  • Insufficient contrast between some non-text elements, such as graphs and diagrams, and their background

Operable

2.1.1 Keyboard:

  • Some visually hidden content is reachable with a keyboard

2.2.1 Timing Adjustable:

  • It is unclear how to remain logged in once the inactivity alert shows

2.4.3 Focus Order:

  • Keyboard focus is often lost or inconsistent when performing changing pages
  • Keyboard focus is often lost or inconsistent when performing actions such as opening and closing modal dialog elements

2.4.7 Focus visible:

  • Keyboard focus indicator is sometimes completely missing or has a really insufficient colour contrast with its background in several places.

Understandable

3.2.2 On Input:

  • Sometimes the page context changes when a user fills in an input field

3.2.3 Consistent Navigation:

  • Gestures and keyboard shortcuts do not work consistently
  • Navigation is inconsistent between different views

3.2.4 Consistent Identification:

  • Interactive elements are not consistently identified between different views

3.3.2 Labels or Instructions:

  • Some form input fields are missing labels
  • Some form input fields have visible labels that are not programmatically linked so a screen reader would not read out the label associated with the input field

Robust 

4.1.2 Name, Role, Value:

  • Some elements use incorrect roles and attributes which make things unclear for screen reader users

4.1.3 Status Messages:

  • Status messages are not clearly announced to screen reader users
  • Unnecessarily verbose status messages can cause confusion

Documents

The service may contain many partially inaccessible PDF documents. The documents can contain images without alternative text, have missing tags so they don’t work correctly with screen readers, have incorrect reading order as well as unclear link text. Nordea is currently working on correcting these documents. 

Accessibility feedback

Did you find accessibility difficulties in our digital services? If you did not find an answer in our accessibility statement regarding the service, please send us feedback.

Give feedback on accessibility

Supervisory authority

If you notice accessibility issues with the site, first provide feedback to us, the site administrator. The response can take 14 days. If you are not satisfied with the answer you have received or do not receive a reply at all within two weeks, you can report it to the Finnish Transport and Communications Agency Traficom. The website of the Traficom explains in detail how the notification can be made and how the matter is handled.

Contact details of the supervisory authority  

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit 
saavutettavuus@traficom.fi
telephone switchboard 029 534 5000

www.webaccessibility.fi

 

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