Accessibility statement for Nordea Business Mobile

This statement was updated on 24th June 2025. The accessibility of this service has been evaluated by a third party specializing in accessibility. The service has been tested on multiple devices using various manual testing methods, including testing that it is keyboard compatible and that it works with a screen reader. Furthermore, the accessibility is monitored using an automated assessment tool.

Perceivable

WCAG 1.1.1 Non-text Content (Level A)

• Not all decorative images not marked as decorative
• Not all informative images and visual presentations of data have alternative text
  
  

WCAG 1.3.1 Info and Relationships (Level A)

• Sometimes content announced incorrectly
• Sometimes information available to assistive technology not visually visible
• Sometimes information unclear in context
• Sometimes overly verbose announcements when using assistive technology
• Sometimes semantic structure not marked for assistive technology or marked incorrectly
• Some visually hidden elements not properly hidden for assistive technology
  
  

WCAG 1.3.2 Meaningful Sequence (Level A)

• Sometimes reading order not meaningful
  
  

WCAG 1.3.4 Orientation (Level AA)

• Sometimes content orientation locked
  
  

WCAG 1.4.4 Resize Text (Level AA)

• Sometimes text resize not affecting some elements or causing overflow
  
  

Operable

WCAG 2.1.1 Keyboard (Level A)

• Some interactive elements not operable with keyboard
• Some unexpected keyboard functionality in custom widgets
  
  

WCAG 2.1.2 No Keyboard Trap (Level A)

• Sometimes focus trapped
  
  

WCAG 2.2.1 Timing Adjustable (Level A)

• Sometimes screen reader use does not count towards timer to log out due to inactivity
  
  

WCAG 2.4.3 Focus Order (Level A)

• Sometimes focus order not meaningful
• Sometimes keyboard focus lost or inconsistent when changing views
  
  

WCAG 2.4.6 Headings and Labels (Level AA)

• Some labels or headings not informative in context
  
  

WCAG 2.4.7 Focus Visible (Level AA)

• Sometimes focus indicator not visible in parts of the content
  
  

WCAG 2.4.8 Location (Level AAA)

• Sometimes user is not informed of location
  
  

WCAG 2.4.11 Focus Not Obscured (Minimum) (Level AA)

• Some items receiving focus obscured by other elements or out of view
  
  

WCAG 2.5.3 Label in Name (Level AA)

• Some accessible names of interactive elements not including visible labels
  
  

WCAG 2.5.7 Dragging Movements (Level AA)

• Sometimes dragging movements required to complete actions
  
  

WCAG 2.5.8 Target Size (Minimum) (Level AA)

• Sometimes target size too small
  
  

Understandable

WCAG 3.1.2 Language of Parts (Level AA)

• Some language attributes set incorrectly on parts of the content
  
  

WCAG 3.2.2 On Input (Level A)

• Sometimes context change on input disrupting the flow
• Sometimes context change on input not communicated beforehand
• Sometimes unpredictable behavior of interactive elements
  
  

WCAG 3.2.4 Consistent Identification (Level AA)

• Some interactive elements not consistently identified
  
  

WCAG 3.3.1 Error Identification (Level A)

• Some unclear or missing error messages
  
  

WCAG 3.3.2 Labels or Instructions (Level A)

• Some interactive elements missing descriptive names
• Not all labels or instructions not linked to the fields or missing
  
  

Robust 

WCAG 4.1.2 Name, Role, Value (Level A)

• Some elements state not marked for assistive technology
• Some meaningful roles not marked for assistive technology or marked incorrectly
  
  

WCAG 4.1.3 Status Messages (Level AA)

• Missing announcements for status messages

The service may contain many partially inaccessible PDF documents. The documents can contain images without alternative text, have missing tags so they don’t work correctly with screen readers, have incorrect reading order as well as unclear link text. Nordea is currently working on correcting these documents. 

If you notice accessibility issues with the site, first provide feedback to us, the site administrator. The response can take 14 days. If you are not satisfied with the answer you have received or do not receive a reply at all within two weeks, you can report it to the Finnish Transport and Communications Agency Traficom. The website of the Finnish Transport and Communications Agency Traficom explains in detail how the notification can be made and how the matter is handled.

Contact details of the supervisory authority

Finnish Transport and Communications Agency Traficom

Digital Accessibility Supervision
PO Box 320
FI-00059 TRAFICOM
Switchboard: +358 29 534 5000

https://www.traficom.fi/en/traficom/accessibilityOpens new window