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Accessibility statement for the Nordea ID app in Finland

This accessibility statement applies to the Nordea ID app in Finland. It is subject to the Finnish Act on the Provision of Digital Services, which requires digital banking services to meet accessibility requirements. This statement was originally published on 30th June 2021 and updated on 12th June 2025.

For our visually impaired customers, we also offer a talking code calculator, which has been designed in cooperation with the Finnish Federation of the Visually Impaired. To order one, book a meeting with a Nordea branch.

The accessibility of this service has been evaluated by a third party specializing in accessibility. The service has been tested on multiple devices using various manual testing methods, including testing that it is keyboard compatible and that it works with a screen reader. Furthermore, the accessibility is monitored using an automated assessment tool.

Accessibility of the digital service

This service is partially compliant with the accessibility requirements. The identified shortcomings are planned to be fixed by 31 December 2025. The statement will be updated annually. 

Inaccessible content of the digital service

The service is not yet fully compliant in the following identified areas:

Perceivable

WCAG 1.3.1 Info and Relationships (Level A)

  • Parts of the content hidden for assistive technology

  • Some of the semantic structure not marked for assistive technology or marked incorrectly

  • Some visually hidden elements not properly hidden for assistive technology

WCAG 1.3.2 Meaningful Sequence (Level A)

  • Sometimes reading order not meaningful

Operable

WCAG 2.1.2 No Keyboard Trap (Level A)

  • Sometimes focus trapped

WCAG 2.4.3 Focus Order (Level A)

  • Sometimes keyboard focus lost or inconsistent when changing views

WCAG 2.4.4 Link Purpose (In Context) (Level A)

  • Sometimes link purpose unclear in context

WCAG 2.4.6 Headings and Labels (Level AA)

  • Some labels or headings not informative in context

Understandable

WCAG 3.2.2 On Input (Level A)

  • Sometimes context change on input disrupting the flow

  • Sometimes context change on input not communicated beforehand

WCAG 3.2.3 Consistent Navigation (Level AA)

  • Sometimes disruption in navigation flow

WCAG 3.3.1 Error Identification (Level A)

  • Some error messages not linked to the fields

WCAG 3.3.2 Labels or Instructions (Level A)
  • Some interactive elements missing descriptive names
  • Not all labels or instructions not linked to the fields or missing

Robust

WCAG 4.1.2 Name, Role, Value (Level A)

  • Some meaningful roles not marked for assistive technology or marked incorrectly

WCAG 4.1.3 Status Messages (Level AA)

  • Missing announcements for status messages

Accessibility feedback

Did you find accessibility difficulties in our digital services? If you did not find an answer in our accessibility statement regarding the service, please send us feedback.

Give feedback on accessibility 

Supervisory authority

If you notice accessibility issues with the site, first provide feedback to us, the site administrator. The response can take 14 days. If you are not satisfied with the answer you have received or do not receive a reply at all within two weeks, you can report it to the Finnish Transport and Communications Agency Traficom. The website of the Finnish Transport and Communications Agency Traficom explains in detail how the notification can be made and how the matter is handled. 

Contact details of the supervisory authority 

Finnish Transport and Communications Agency Traficom

Digital Accessibility Supervision
PO Box 320
FI-00059 TRAFICOM
Switchboard: +358 29 534 5000

https://www.traficom.fi/en/traficom/accessibility

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