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Accessibility statement for the Nordea ID app in Finland

This accessibility statement applies to the Nordea ID app in Finland. It is subject to the Finnish Act on the Provision of Digital Services, which requires digital banking services to meet accessibility requirements. This statement was originally published on 30th June 2021 and updated on 7th May 2024.

For our visually impaired customers, we also offer a talking code calculator, which has been designed in cooperation with the Finnish Federation of the Visually Impaired. To order one, book a meeting with a Nordea branch.

The accessibility of this service has been evaluated by a third party specializing in accessibility. The service has been tested on multiple devices using various manual testing methods, including testing that it is keyboard compatible and that it works with a screen reader. Furthermore, the accessibility is monitored using an automated assessment tool.

Accessibility of the digital service

This service is partially compliant with the accessibility requirements. The identified shortcomings are planned to be fixed by 31th December 2024. The statement will be updated annually. 

Inaccessible content of the digital service

The service is not yet fully compliant in the following identified areas:

Perceivable

WCAG 1.3.2 Meaningful Sequence (Level A)

  • Visual order does not match keyboard or screen reader order in some parts of the service.

Operable

WCAG 2.4.3 Focus Order (Level A)

  • Keyboard focus is often lost or inconsistent when performing changing pages.
  • Keyboard focus is often lost or inconsistent when performing actions such as opening and closing modal dialog elements.

Understandable

WCAG 3.2.2 On Input (Level A)

  • Sometimes the focus changes when a user edits and input.

WCAG 3.2.3 Consistent Navigation (Level AA)

  • Navigation is inconsistent between different views.

WCAG 3.3.2 Labels or Instructions (Level A)

  • Some form input fields have visible labels that are not programmatically linked so a screen reader would not read out the label associated with the input field.

Robust

WCAG 4.1.2 Name, Role, Value (Level A)

  • Some elements use incorrect roles and attributes which make things unclear for screen reader users.

WCAG 4.1.3 Status Messages (Level AA)

  • Status messages are not clearly announced to screen reader users.

Accessibility feedback

Did you find accessibility difficulties in our digital services? If you did not find an answer in our accessibility statement regarding the service, please send us feedback.   

Give feedback on accessibility 

Supervisory authority

If you notice accessibility issues with the site, first provide feedback to us, the site administrator. The response can take 14 days. If you are not satisfied with the answer you have received or do not receive a reply at all within two weeks, you can report it to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland explains in detail how the notification can be made and how the matter is handled.  

Contact details of the supervisory authority 

Regional State Administrative Agency of Southern Finland 

Accessibility Control Unit
saavutettavuus@avi.fi
telephone number exchange 0295 016 000

www.saavutettavuusvaatimukset.fi 

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