The Nordea ID app is partially compliant with the accessibility requirements. The identified shortcomings are planned to be fixed during 2024, unless stated otherwise. The statement will be updated as issues are resolved.
Inaccessible content of the digital service
The service is not yet fully compliant in the following identified areas.
Perceivable
1.1.1 Non-text Content
- Using a mobile screen reader: some elements have undescriptive names.
1.3.1 Info and Relationships
- Using a mobile screen reader: in some cases, large amounts of information in one text make it difficult to understand the content.
1.3.2 Meaningful Sequence
- Using a mobile screen reader: on some views the focus does not automatically move to the most important content.
- Order of the content: on some views the content descriptions come after the content.
Operable
2.1.1 Keyboard
- In some cases, it is not possible to navigate to an element with a keyboard.
2.4 Navigation
- Some views can’t be closed with a gesture.
2.4.2 Page Titles
- Using a mobile screen reader: on some views the page titles are skipped or misread or the title is undescriptive.
Understandable
WCAG 3.2.2 On Input (Level A)
- Sometimes the focus changes when a user edits and input.
WCAG 3.2.3 Consistent Navigation (Level AA)
- Navigation is inconsistent between different views.
WCAG 3.3.2 Labels or Instructions (Level A)
- Some form input fields have visible labels that are not programmatically linked so a screen reader would not read out the label associated with the input field.
Robust
WCAG 4.1.2 Name, Role, Value (Level A)
- Some elements use incorrect roles and attributes which make things unclear for screen reader users.
WCAG 4.1.3 Status Messages (Level AA)
- Status messages are not clearly announced to screen reader users.
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