This service is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 level AA.
This means that some content does not yet meet the required standard. The known non-conformances are listed below. They were identified through an accessibility audit conducted in 2026.
Accessibility of the digital service
This service is partially compliant with the accessibility requirements. The identified shortcomings are planned to be fixed by 31 December 2026. This statement will be updated annually.
Inaccessible content of the digital service
The service is not yet fully compliant in the following identified areas:
Perceivable
The structure of some pages does not reflect their visual layout in the code, which can make the service harder to navigate for screen reader users. Focus indicators, the visual highlight showing where a keyboard user is on the page, have insufficient contrast in some places, making them difficult to see.
- The programmatic structure of the service does not consistently reflect its visual structure. This includes heading hierarchies and the relationships between form fields and their labels. (WCAG 1.3.1 — Level A)
- Some focus indicators have insufficient contrast against their background. (WCAG 1.4.11 — Level AA)
Operable
Some features cannot be fully used with a keyboard alone. In some flows, focus becomes trapped. After completing an action or moving to a new view, focus is not always sent to a logical position.
- Some features cannot be fully operated using a keyboard alone. (WCAG 2.1.1 — Level A)
- In some flows, keyboard focus becomes trapped and the user cannot navigate away. (WCAG 2.1.2 — Level A)
- Keyboard focus is not consistently managed when content changes or new content appears. (WCAG 2.4.3 — Level A)
- Some interactive elements share identical accessible names or headings, making them indistinguishable for assistive technology users. (WCAG 2.4.6 — Level AA)
Understandable
Error messages do not always clearly indicate which field needs to be corrected. Some form fields are missing visible labels. Navigation is not fully consistent across the service.
- Some navigation patterns are not consistent across the service. (WCAG 3.2.3 — Level AA)
- Some error messages are not programmatically associated with the fields they refer to. (WCAG 3.3.1 — Level A)
- Some form fields lack visible labels or instructions. (WCAG 3.3.2 — Level A)
Robust
Some interactive elements are missing accessible names. Status changes and confirmations are not always announced to screen reader users.
- Some interactive elements have missing or incorrect accessible names and roles. (WCAG 4.1.2 — Level A)
- Status changes are not consistently communicated to assistive technology users. (WCAG 4.1.3 — Level AA)
Disproportionate burden
No content has been excluded on the basis of disproportionate burden.
Documents
The service may contain many partially inaccessible PDF documents. The documents can contain images without alternative text, have missing tags so they don’t work correctly with screen readers, have incorrect reading order as well as unclear link text. Nordea is currently working on correcting these documents.
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