Accessibility statement for the Nordea ID app in Finland

This accessibility statement applies to the Nordea ID app in Finland. The statement was published on 30 June 2021 and updated on 13 June 2023. The service is subject to the Finnish Act on the Provision of Digital Services, which requires the websites of credit institutions to be accessible. We have assessed the accessibility together with a service provider specialising in accessibility.

For our visually impaired customers, we also offer a talking code calculator, which has been designed in cooperation with the Finnish Federation of the Visually Impaired. To order one, book a meeting with a Nordea branch.

Accessibility of the digital service

The Nordea ID app is partially compliant with the accessibility requirements. The target is to have the identified gaps fixed during 2023 and 2024, unless otherwise stated below. The statement will be updated as issues are resolved.

Non-accessible content

The service is not yet fully compliant in the following identified areas. 


1.1.1 Non-text content 

  • Using a mobile screen reader: some elements have undescriptive names.

1.3.1 Info and relationships

  • Using a mobile screen reader: some numbers are not read in an understandable format.
  • Using a mobile screen reader: in some cases, large amounts of information in one text make it difficult to understand the content.
  • Using a mobile screen reader: in some cases, parts of the descriptions are read twice.

1.3.2 Meaningful sequence

  • Using a mobile screen reader: on some views the focus does not automatically move to the most important content.
  • Order of the content: on some views the content descriptions come after the content. 
  • Using a mobile screen reader: in some cases involving a switch element, the focus moves temporarily to a wrong element after the switch has been activated.

1.4.3 Contrast (Minimum)

  • On views using the camera, the contrast of the help text may be low, depending on the changing background.

1.4.4 Resize text

  • All the title elements do not scale according to the device font size settings.


2.1.1 Keyboard

  • In some cases, it is not possible to navigate to an element with a keyboard.

2.2.2 Pause, Stop, Hide

  • Messages indicating successful login or confirmation are shown in the app for only a short moment. The user is not able to pause or stop such messages.

2.4.2 Page Titles

  • Using a mobile screen reader: on some views the page titles are skipped or misread or the title is undescriptive.

2.4.4 Link Purpose (In Context)

  • Some links taking the user outside the app are undescriptive.


3.1.1 Language of Page

• Using a mobile screen reader: the language definitions of the licence information page are incorrect.

Accessibility feedback

Did you find accessibility difficulties in our digital services? If you did not find an answer in our accessibility statement regarding the service, please send us feedback.   

Give feedback on accessibility 

Supervisory authority

If you notice accessibility issues with the site, first provide feedback to us, the site administrator. It may take two weeks before you receive a reply. If you are not satisfied with the answer you have received or do not receive a reply at all within two weeks, you can report it to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland explains in detail how the notification can be made and how the matter is handled.  

Contact details of the supervisory authority 

Regional State Administrative Agency of Southern Finland 

Accessibility Control Unit
telephone number exchange 0295 016 000

www.saavutettavuusvaatimukset.fiOpens new window