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Top 5 most frequently asked questions
- How do I order and activate my black Nordea ID device?
Ordering a Nordea ID device
If you’re unable to install the Nordea ID app on a mobile device, you can contact us to order a black Nordea ID device:
- Send us a message from Nordea Netbank. Select the topic “Nordea ID device order” and send the message to us.
- Call us on 0200 70 000 (local rates apply).
How do I activate my Nordea ID device?
Before you can start using your black Nordea ID device, you must activate it. For this you need an activation code.
You will receive the activation code around the same time as the device. The activation code consists of ten digits and will be sent to you in an SMS.
If you have already received the activation code, follow these steps to activate your Nordea ID device:
- Press OK to turn on your Nordea ID device.
- Select the language by pressing 1 (English), 2 (Finnish) or 3 (Swedish).
- Confirm your selection by pressing the OK button.
- Once the device’s camera is turned on, press C. Enter your activation code and press OK.
- Next you need to create your personal PIN (4–8 digits) and enter it twice into the device.
- Confirm the creation of a PIN by pressing OK.
Now the Nordea ID device is activated and ready to use.
- How do I activate the Nordea ID app?
After you have installed the Nordea ID app on your mobile device, you can activate it directly in the app.
- Open the Nordea ID app.
- Name your profile and select your country, language and customer type.
- Select the relevant activation method and verify your identity.
- Order the 10-digit activation code as a text message and enter the code into the app.
- The last thing you need to do is choose a 4 to 8 digit PIN, which you will use to log in to the Nordea ID app.
Your Nordea ID app is now ready to use!
Read more about the different options to activate the Nordea ID app
- How do I switch from a paper invoice to an e-invoice?
You can make an e-invoice agreement in Nordea Mobile or Netbank under ‘Payments and e-invoices’. When you’re subscribing to an e-invoice, the invoicer often requests an identification detail, such as a reference or customer number. You can usually find this identification detail on your paper invoice. Read more about e-invoices
- Where can I find my account statements?
In Netbank you can find the digital account statements by selecting your name and then select Documents. For the most recent account statements, select Archive. Open the Archive in Netbank
In Nordea Mobile the digital account statements are available under your Profile, select Documents and then Archive.
It takes at least three banking days after the end of the previous month before you can retrieve the latest account statement in Nordea Mobile and Netbank. The account statement is created only if you have had transactions in the account.
Account statements will be stored for the current year plus six years.
- How can I help my elderly friend or relative with their banking?
As our loved ones age, managing daily banking tasks can become more challenging. In addition to memory issues, other health conditions may also affect their ability to handle these matters. You can support your friend or relative with paying bills and using other banking services in the following ways:
- Guide and advise: Does your friend or relative need help using Nordea Netbank or Nordea Mobile? One good idea is to help them switch from paper invoices to e-invoices and set up automatic payments to avoid missed due dates. You can also help your loved one to learn how to use the Nordea ID app or the Nordea ID device. Read more about helping your loved ones with their banking.
- Ask for an authorisation: You can ask your friend or relative to authorise you to use their account from which they pay their bills. This requires that you are our customer and have personal Nordea access codes. Both you and your friend or relative (the account holder) must also give consent. The right to use an account can be arranged by calling us, provided that both of you can verify your identity during the call. If this is not possible, you should book an appointment in-branch.
- Prepare a power of attorney: If you notice that your loved one is no longer able to do their banking independently, the best solution is to prepare a continuing power of attorney while it’s still possible. Your loved one must understand the significance of the power of attorney. If their condition deteriorates quickly, it’s no longer possible to give a valid authorisation. In such a case, the decision will be made by the guardianship authority. Read more about how to prepare a continuing power of attorney.
Remember that Nordea access codes are always personal, so you can’t use your friend’s or relative’s access codes. However, you can assist them while they do their banking in Nordea Netbank, for example.
You can ask for further information by contacting Nordea Customer Service or our dedicated helpline for older customers. Learn more about our support for using digital banking services.
