Accessibility statement for Become a corporate customer online service in Finland

This accessibility statement applies to the Become a corporate customer online in Finland. This accessibility statement is updated on 9.12.2021. The accessibility of the service has been assessed by Nordea itself.

Accessibility status of the digital service

Nordea’s Become a customer online service in Finland meets partially the accessibility requirements. This statement will be updated as issues are resolved.

Inaccessible content of the digital service

The service is not yet fully compliant in the following identified areas.

Perceivable

1.1.1 Non-text content, provide text alternatives for non-text content:

The pictures for ID/driving license there should be alternative text with the information which are marked on the picture.

1.3.1 Info and Relationships:

Input field has no description.
Select box has no description.
Element ID is not unique.
AI-ARIA group is missing a name.

1.4.3 Contrast (Minimum):

Some elements, buttons and textboxes, do not have sufficient color contrast.
Color contrast is insufficient, the color of the text and the color of the background are not in sufficient contrast to each other.

Operable

2.1.1 Keyboard:

Some buttons and the selections are not available from keyboard.

2.1.2 No Keyboard Trap:

Focus can be moved away from a modal using keyboard or when operating a screen reader.

2.2.1 Timing adjustable:

Customer should see pop-up message that the session will be closed, and have option to accept or keep the session.

2.4.6 Headings and Labels:

Form control label is missing text.

Understandable

3.2.2 On Input:

Input field has no description.

Accessibility feedback

Did you find accessibility difficulties in our digital services? If you did not find an answer in our accessibility statement regarding the service, please send us feedback.

Give feedback on accessibility

Supervisory authority

If you notice accessibility issues with the site, first provide feedback to us, the site administrator. The response can take 14 days. If you are not satisfied with the answer you have received or do not receive a reply at all within two weeks, you can report it to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland explains in detail how the notification can be made and how the matter is handled.

Contact details of the supervisory authority

Regional State Administrative Agency of Southern Finland
Accessibility Control Unit
telephone number exchange 0295 016 000
saavutettavuus@avi.fi