A credit card increases the security of online payments

  • A credit card is a good way to pay online purchases, as it provides you with cover under the Consumer Protection Act in case of any problems.
  • Card payments in online shops are safe due to strong authentication. Our customers can use either our Nordea ID app or code calculator for strong authentication.
  • You can easily switch the online payment option for your Nordea credit card either on or off in Nordea Netbank or Nordea Mobile.

Read more about secure online payments

Nordea Gold for secure payments

5 ways to benefit by paying online shopping with Nordea Gold

  1. Pay for your online purchases with your card’s credit facility, as it provides you with cover under the Consumer Protection Act.
  2. Always buy your airline tickets and accommodation with your card’s credit facility to get better cover in case the airline goes bankrupt, for example.
  3. Take advantage of your card’s credit facility. When you charge your purchases to your credit account, you get an average interest-free payment period of 30 days.
  4. Pay for larger acquisitions for your home with your card’s credit facility to get Product Safety Insurance for your acquisitions.
  5. Pay at least 75% of your holiday trips with your card’s credit facility, and save money by getting travel insurance at no extra charge.

What should I do if problems arise?

Every purchase does not always go as planned, but if you have used your credit card, you can get help either from the bank or the card insurance provider. Below you can find examples that help to illustrate how and where you can file a claim.

The product I ordered did not arrive
I got the wrong product
The product broke while in use
The airline company cancelled my flights
I’m cancelling the flights myself
I was not able to make the flight due to travel restrictions
I was not able to make the flight due to reasons unrelated to me

ABC of safe online payments

  • Check that the URL starts with “https” and displays a padlock icon in the browser bar to ensure the website is secure.
  • Read the delivery and service terms and conditions of the online shop carefully. If the website doesn’t have any information about the seller, doesn’t allow returns or charges exceptionally high costs, find a different shop.
  • If you haven’t bought anything from the same online shop before, pay with credit so that your purchases are covered by statutory protection in case the seller doesn’t fulfil their commitments.
  • Secure websites use verified solutions such as Visa Secure and Mastercard Identity Check for encryption and authentication of card purchases. This is done to verify the identity of both the buyer and the seller when a transaction is made.
  • Start using strong authentication.
  • If you don’t receive a product or a service you bought online, contact the seller first. If you can’t settle the matter with them, file a card complaint with your bank and request a refund.

Nordea Gold for secure payments

Apply for a Nordea Gold Mastercard easily in Nordea Mobile or Netbank.

Read more and order Nordea Gold