The product I ordered did not arrive

"I ordered a jacket from an online store, but it has not arrived even though it has been many weeks. I have contacted the seller, but to no avail."

Since the online purchase was paid with a credit card, the customer can dispute the transaction by filing a complaint with the bank. The customer should dispute the card transaction and send the order confirmation and contact to the seller as attachments so that a potential breach of the agreement on the seller's part can be confirmed.

I got the wrong product

 "I ordered a pair of shoes from an online store, but the package contained a pair of sunglasses. I have not been able to sort out the issue with the seller."

Since the online purchase was paid with a credit card, the customer can dispute the transaction by filing a complaint with the bank. The customer should dispute the card transaction and send the order confirmation and contact to the seller as attachments so that a potential breach of the agreement on the seller's part can be confirmed.

The product broke while in use

"I ordered a tablet from an online store. The product was delivered on time and according to the agreed order. When I took the tablet out of the package, it slipped, fell on the floor and broke."

The customer has paid the online purchase with a credit card which includes Product Safety Insurance. The customer should file a claim with the card insurance provider.

The airline company cancelled my flights

"I bought flight tickets, but the airline has cancelled the flights. The airline has, however, offered me the possibility to move my flights or to get a voucher. I can’t move my flights and I don’t want a voucher."

The customer has paid the online purchase with a credit card. Therefore, the customer can dispute the transaction by filing a complaint with the bank. The customer should dispute the card transactions and send the order confirmation and contact to the seller as attachments so that a potential breach of the agreement on the seller's part can be confirmed.

 

I’m cancelling the flights myself

Situation A

I bought flight tickets, but I have to cancel them as the dates are not appropriate after all. The seller’s terms and conditions state that a customer can cancel the flights free of charge for any reason and get their money back, as long as the cancellation has been done in time. However, the seller does not agree to make a refund." 

The customer has paid the online purchase with a credit card. Therefore, the customer can dispute the transaction by filing a complaint with the bank.  The customer should dispute the card transaction and send the order confirmation and contact to the seller as attachments so that a potential breach of the agreement on the seller's part can be confirmed. 

Situation B

"I bought flight tickets, but had to cancel them due to illness." 

The customer has paid the online purchase with a credit card which includes travel insurance. The customer should file a claim with the card insurance provider. 

I was not able to make the flight due to travel restrictions

 "I bought flight tickets, but was not able to make the flight due to travel restrictions at the destination right before I was supposed to travel."

The customer has paid the online purchase with a credit card. Therefore, the customer can dispute the transaction by filing a complaint with the bank.  The customer should dispute the card transaction and send the order confirmation and contact to the seller as attachments so that a potential breach of the agreement on the seller's part can be confirmed.

I was not able to make the flight due to reasons unrelated to me

"I could not use the flight tickets that I had bought as I did not make it to the flight in time."

The customer paid the online purchase with a credit card which includes travel insurance. The customer should file a claim with the card insurance provider.