- The new card design is vertical. Will my card work the same way as before?
Yes, we have made no technical changes to our cards. You can make contactless or chip and PIN payments with your card as usual.
- Will the new design impact my card’s security?
No, there will be no changes that impact your card’s security. We have chosen to print all personal details on the back of the card, which provides added security, as it makes it more difficult for others to see your details when you pay with your card.
- Where will my personal details be printed on the new card?
You will find all your personal details (your name, card number, CVV or CVC code, expiry date and your Plussa loyal customer number if you have one) on the back of your card.
- How will combination cards work now that the credit card number will no longer be on the front of the card?
One of the biggest changes will be that both card numbers (credit and debit) as well as the card’s security code and expiry date will all be printed on the back of your combination card. The purpose of this is for you to have one place where you can find the details of both cards easily.
When you use your credit card number, you are paying with your card’s credit facility.
When you use your debit card number, your payment is charged to the bank account linked to your card.
- When will I get a card with the new design?
You will get a card with the new design when your current card expires and is renewed.
We started delivering cards with the new design in late September 2023.
Can I order a card with the new design although my current card hasn’t expired yet?
Yes, you can order a new card before your current one expires. Please note that we will charge a fee set in our tariff for renewing your card if you want to renew it during its validity.
See our tariff
- I have a personalised card. What will happen to it after the redesign?
If you currently have a personalised card with a picture you have selected from our image gallery or chosen yourself, your card will have the same picture after it is renewed. The renewed card will have all your personal details printed vertically on the back of the card but the front side of your card will remain horizontal.
- Why can’t I add my signature to my new card?
As card payment technology and security have evolved, transactions that need to be confirmed with a signature have become increasingly rare. First, it was possible to confirm transactions with your chip and PIN. Since then, contactless and mobile payments have become the norm for many transactions.
As a result of these technological developments, card providers no longer require cards to have a signature. For this reason, we decided not to have a place for signature in our new card design. We wanted our cards to look cleaner and leave more space for important details, such as card numbers and security codes.
- I only use mobile payments. Why do I still get a physical card?
It is our chosen strategy to make all payment options available to our customers and let them choose if they want to pay with their physical card, make mobile payments with their digital card or use both depending on the situation.
We are currently looking into new technological solutions that would enable to us deliver a digital card only. But for now we want to ensure that our customers are able to use their cards in all situations across the world. For this reason, all our customers continue to receive physical cards.
- How will the new card look in Apple Pay, Samsung Pay and Google Pay?
The new design will be updated to these apps but the picture of your card will remain horizontal. Device manufacturers and payment app providers decide themselves how they want to display cards. This goes for all banks’ cards.
- What type of material are the new cards made of?
We have chosen a new core material to reduce the amount of virgin plastic and PVC used in our cards.
Our new cards are made of 84% plant-based material (PLA). PLA is a biosourced and compostable plastic made from plant sugars and maize. This specific type of maize is not suitable for food, and is specifically grown to be used in food packaging, plastic utensils and other products.
The remaining 16% consists of other essential parts, such as the chip, antenna for contactless payments, magnetic stripe and a layer of PVC laminate for durability.
- Are the new cards durable?
Yes, they are. The new material allows us to extend the validity of our cards, which also supports our objective of reducing our carbon footprint.
- How do I recycle the new card?
Our new cards are made of 84% plant-based and compostable material. However, they include other parts that are necessary for the cards to function, such as the chip, antenna, magnetic stripe and a thin layer of PVC laminate for durability. The correct way to dispose of your card is to cut up the card, destroying the chip and magnetic stripe. Throw the pieces away in mixed waste.
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