.svg)
1. Try to settle trades face to face
Both the buyer and the seller should try to settle the deal face to face. If you are the buyer (of a product), a face-to-face meeting allows you to make sure that the product matches the seller’s description before you pay for it.
In some cases, the seller may tell the buyer that they have sent the product and ask for payment. The seller may even send the buyer a screenshot of a fake shipping confirmation to tempt the buyer to pay for a product that they will never receive.
If you are the seller, a face to face meeting will allow you to ensure that the buyer pays the agreed amount to your account before you hand over the product.
2. Beware of screenshots
Both buyers and sellers have been scammed with fake screenshots. Fake screenshots are intended to show that the agreed amount has been paid to the seller or that the product has been sent to the buyer. In reality, the amount has not been paid and the product has not been shipped.
Be careful with screenshots. If you are selling a product, check your account to see that you have received the amount paid by the buyer before you hand over the product.
3. Be careful with links
The scamming of sellers in the online marketplaces of used goods has increased in recent years. The buyer will contact the seller and tell them that the payment has been made through an external service. The buyer will send the seller a link and tell them that the payment can be received through the link.
When the seller clicks the link, they will be asked for card information to complete the payment. In reality, it is a phishing site collecting card information for fraudulent purposes.
4. Check the seller's profile
On many sales platforms, it is possible to review the seller. Check the seller's reviews and other products sold under their profile. If the seller has multiple similar products for sale with the same images, there is reason to suspect that they are selling non-existent goods.
5. Report scams to the bank and to the support team of the sales platform
If you have fallen a victim to a scam as a buyer or seller of a product, inform your bank and the sales platform you used. If you have reason to believe that your card details or online banking credentials have been phished by a third party, close the services immediately.
Scammers often trick multiple people at the same time. By reporting what has happened, you can prevent future scams.
6. Read the sales platform’s guidelines for safe trading
Many sales platforms have instructions on their websites on how to ensure safe trading. The website may also contain information and pictures of recent scams on the sales platform.
Check out the sales platform’s instructions and possible example scams to identify the hallmarks of scams.
7. Be alert when confirming payments in your Nordea ID app
If you are confirming a transaction with the Nordea ID app, check that the details shown in the app match the transaction. Check that the amount, the recipient and date of the transaction are correct. Encourage your family and friends to always check the transaction details in the Nordea ID app before confirming payments.
If you get a confirmation request in the app that you don’t recognise, please contact our Customer Service immediately.
Situations in which Nordea may contact you
We may contact you by phone, through Netbank or via email if you have first contacted us about your banking or if you have been chosen to participate in a survey.
If we contact you about a survey, please note that
- we will never ask you for confidential information, such as credit card details, account numbers or passwords, and you should never give this information to us
- we will never send links to software or apps that you should install on your computer or mobile device.
If someone asks you for this information in a survey, the sender is not Nordea or one of our trusted partners.
