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1. Be alert when online
Scammers disguise themselves as trusted organisations in different channels. They use various tools, such as emails, text messages, phone calls and search engines, to increase the credibility of their scams. You can also bump into scams in online shops and on social media.
That’s why you should always be aware of possible scams online. Be wary if someone you don’t know contacts you unexpectedly and think before you click any links or pounce on any bargains. If something looks too good to be true, it usually isn’t true.
2. Be alert when confirming payments in your Nordea ID app
If you are confirming a transaction with the Nordea ID app, check that the details shown in the app match the transaction. Check that the amount, the recipient and date of the transaction are correct. Encourage your family and friends to always check the transaction details in the Nordea ID app before confirming payments.
If you get a confirmation request in the app that you don’t recognise, please contact our Customer Service immediately.
3. Discuss online security with your family and friends
Talk with your family and friends about staying safe online. If they say that someone they don’t know has contacted them unexpectedly or asked them for money or they have got incredible offers online, ask them to tell you more.
Make sure that your family and friends know how to securely log in to service providers’ service channels and that they keep their online banking codes in a safe place. Make sure that they know what to do if they fall victims of fraud.
4. Log in to all your services from the website of the service provider
Log in to online services from the website of the service provider. Avoid clicking links and using search engines when logging in to services. If necessary, you can add the website of the service provider to your favourites or save the website as a bookmark.
You can download apps created by authorities and banks to your smart device, as they are safe to use.
5. Restrict your card’s online use if necessary
If you don’t use your card for any recurring online payments, disable online payments. You can always enable them whenever you need to. Set low daily limits for your card and only allow card payments in the geographical area you are currently in. The daily limits and geographical restrictions apply to your card payments and cash withdrawals at ATMs.
You can change your card settings in Nordea Mobile and Netbank. The new settings will be applied instantly. Read more about the daily limits and safe card payments.
6. Take a moment to stop and think – also when online
Scammers often try to create a sense of urgency and pressure. They aim to push the victim to take immediate action so that they would not have time to question the payment request, the link or the offer. The scammers may try to emphasise the sense of urgency by explaining that there will be problems if the victim doesn’t act right away.
As with many other things, take a moment to stop and think before doing anything online. If there’s any reason for suspicion, think whether the link is genuine or whether something looks too good to be true.
7. Don’t worry about online security alone
You can get help with how to navigate safely in online services, including banking. If you are not certain whether a message you have received is genuine, contact the sender’s customer service. You can also find support for staying safe online on our website. Read how you can do your daily banking in an easy and secure wayOpens new window.
Nobody chooses to be a victim of fraud. If you have fallen victim to a fraud, you don’t have to face your worries alone. Talk to your family and friends about what happened. You can also get help from Victim Support Finland (RIKU), for example.
Situations in which Nordea may contact you
We may contact you by phone, through Netbank or via email if you have first contacted us about your banking or if you have been chosen to participate in a survey.
If we contact you about a survey, please note that
- we will never ask you for confidential information, such as credit card details, account numbers or passwords, and you should never give this information to us
- we will never send links to software or apps that you should install on your computer or mobile device.
If someone asks you for this information in a survey, the sender is not Nordea or one of our trusted partners.
