Accessibility statement for Nordea’s Insurance service 

The service is partially compliant with the accessibility requirements. Below is a list of the shortcomings of which we are aware.

Perceivable: 

1.1.1 Non-text content 

• There are shortcomings in the text alternatives of icons and images.

1.3.1 Info and relationships 

• On some pages, the question mark icons that open tooltips are not read as buttons but as body text. 
• The radio buttons on the form do not form a group, which is why they are not perceived as being alternatives to each other.  
• There are unclear sections in the functioning of some tables for those who use a screen reader.  

• The tables contain expandable elements which are not read by a screen reader.  
• It is unclear how to expand the elements and access their content.  
• The heading definitions of tables do not function with all browsers.  

1.4.1 Use of colour 

• It is difficult to detect some of the links. The contrast between the links and the background is insufficient and the links are not underlined.  

1.4.4 Resize text 

• When the text is enlarged by 200%, the button texts are not shown in full.

Operable: 

2.1.1 Keyboard 

• The menu in the upper right corner cannot be accessed with the arrow keys. However, the menu works with the tab key.  
• There are unclear sections in the functioning of some tables for those who use a screen reader.  
  • The tables contain expandable elements which are not read by a screen reader.  
  • It is unclear how to expand the elements and access their content.  
  • The heading definitions of tables do not function with all browsers.  

2.4.2 Page titled  

• The titles on some pages do not always correspond to the content of the page.  

2.4.3 Focus order 

• When you open some pages, the focus switches to the bottom of the page.  
• The focus order of the Continue and Cancel buttons on the form do not correspond to the visual presentation. 

2.4.4 Link purpose (in context) 

• There are shortcomings in the text alternatives of icons and images.  

Understandable: 

3.3.1 Error identification 

• Screen reader users do not receive clear feedback on a form that has been filled in incorrectly. The same applies to empty fields or fields filled in incorrectly.  

3.3.2 Labels or instructions 

• The mandatory fields are not programmatically determined as mandatory.  

Robust: 

4.1.3 Status messages 

• Screen reader users do not receive clear feedback on a form that has been filled in incorrectly. The same applies to empty fields or fields filled in incorrectly. 

Content that is still non-accessible:  

• Online claim form 
• Change of savings allocation 
• Change of investment plan 
• Suitability assessment (product knowledge) test 

The NVDA screen reader occasionally reads the content of tables incorrectly. This applies particularly to a Windows OneCore speech synthesizer. There are problems at least in the following sections:  

• The column number is read as part of the number within a cell when the number consists of hundreds of thousands.  
• Some of the text in a cell (such as an agreement number) is not read at all times.

If you notice accessibility issues with the site, first provide feedback to us, the site administrator. The response can take 14 days. If you are not satisfied with the answer you have received or do not receive a reply at all within two weeks, you can report it to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland explains in detail how the notification can be made and how the matter is handled.

Contact details of the supervisory authority  

Regional State Administrative Agency of Southern Finland 
Accessibility Control Unit 
telephone number exchange 0295 016 000
saavutettavuus@avi.fi  

www.saavutettavuusvaatimukset.fiOpens new window