Accessibility statement for Nordea’s student loan application form

This accessibility statement applies to the student loan application form and it was published on 14th December 2020 and updated on 16th December 2022. The service is subject to the Finnish Act on the Provision of Digital Services, which requires the websites of credit institutions to be accessible. We have assessed the accessibility of the service ourselves.

Accessibility of the digital service

This service is partially compliant with the accessibility requirements. The identified shortcomings are planned to be fixed during 2023, unless otherwise stated. The statement will be updated as issues are resolved.

Non-accessible content

3. The website is not yet fully compliant with the requirements in all respects.

Perceivable

1.3.1 Info and relationships (A) – Logical structure

The tags on the service pages may contain errors due to which the structure of the pages may be illogical.

1.4.1 Use of colour

The error notifications are shown in red colour, which may make perception more difficult. The difference between the background colour and the text colour is not sufficient.

1.4.3 Contrast (Minimum)

The error notifications are shown in red colour, which may make perception more difficult. The contrast between the background and the text is not sufficient.

Operable

2.1.1 Keyboard(A) – Make all functionality available from a keyboard

There are shortcomings in the accessibility of the application form from a keyboard:

It is not possible to continue from the front page to the application form with the Start button from a keyboard.

There are shortcomings in the accessibility of selecting a withdrawal agreement.

Additional information through the question mark icon cannot be accessed from a keyboard.

2.1.2 No keyboard trap

The application form contains links to loan documents. Return using a keyboard is not possible from pages opened through links.

2.2.1 Timing adjustable (A)

The application session expires after 15 minutes if the application form is inactive in the browser.

2.4.7 Focus visible

There are shortcomings in the keyboard focus indicator.

Understandable

3.1.1 Language of page (A) – The default human language of each Web page can be programmatically determined.

No default language has been set on the HTML pages of the service.

3.1.2 Language of parts (AA) – The human language of each passage or phrase in the content can be programmatically determined.

The language of the passages or phrases in the service cannot be determined.

3.3.3 Error suggestion

The suggestions for correction regarding the application form are partially deficient.

Robust

4.1.1 Parsing

Parsing is incomplete, and there are shortcomings in the functioning of the assistive technologies, such as the screen reader.

4.1.2 Name, role, value

The values of the user interface components do not in all situations support the assistive technologies, such as the screen reader.

4.1.3 Status messages

The status messages cannot be read by the assistive technologies, such as the screen reader, in all situations.

Accessibility feedback

Did you find accessibility difficulties in our digital services? If you did not find an answer in our accessibility statement regarding the service, please send us feedback.

Give feedback on accessibility

Supervisory authority

If you notice accessibility issues with the site, first provide feedback to us, the site administrator. The response can take 14 days. If you are not satisfied with the answer you have received or do not receive a reply at all within two weeks, you can report it to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland explains in detail how the notification can be made and how the matter is handled.

Contact details of the supervisory authority

Regional State Administrative Agency of Southern Finland
Accessibility Control Unit
telephone number exchange 0295 016 000
saavutettavuus@avi.fi