Accessibility Statement for Nordea Netbank FI

This accessibility statement applies to Nordea Netbank in Finland. It is subject to the Finnish Act on the Provision of Digital Services, which requires digital banking services to meet accessibility requirements. This statement was originally published on 21th December 2020 and updated on 7th May 2024.

The accessibility of this service has been evaluated by a third party specializing in accessibility. The service has been tested on multiple devices using various manual testing methods, including testing that it is keyboard compatible and that it works with a screen reader. Furthermore, the accessibility is monitored using an automated assessment tool.

Accessibility status of the digital service

This service is partially compliant with the accessibility requirements. The identified shortcomings are planned to be fixed by 31th December 2024. The statement will be updated annually.

Inaccessible content of the digital service

The service is not yet fully compliant in the following identified areas:


WCAG 1.1.1 Non-text Content (Level A)  

  • Not all decorative images and icons are marked as decorative. 
  • Not all informative images and visual presentations of data have alternative text.
  • Some interactive graphical elements are missing alternative texts.

WCAG 1.3.1 Info and Relationships (Level A)  

  • Some complex tables with multiple header rows are not correctly marked up.
  • Some content is styled as a table but not marked up as a table.
  • Some of the headers and headings are missing, not marked, or are marked incorrectly. 
  • Sometimes the heading structure is not visibly perceivable. 
  • Not all relationships between items are clear to screen reader users. 
  • Some tables are missing headers or the headers are not correctly labelled. 
  • Visually hidden contents are not always properly hidden for users of assistive technology. 

WCAG 1.3.2 Meaningful Sequence (Level A) 

  • Visual order does not match keyboard or screen reader order in some parts of the service.
  • Sometimes important information relevant to a form is provided after the submit button.

WCAG 1.4.1 Use of Color (Level A)  

  • Links are not evident from their visual presentation. 
  • In some places, colour is the only way that information is conveyed to the user.

WCAG 1.4.3 Contrast (Minimum) (Level AA)  

  • Some text does not have sufficient colour contrast against the background.

WCAG 1.4.4 Resize Text (Level AA) 

  • Some sections of text do not resize when a user changes the default font size.

WCAG 1.4.11 Non-text Contrast (Level AA)

  • Insufficient contrast between some non-text elements, such as graphs and diagrams, and their background. 

WCAG 1.4.12 Text Spacing (Level AA) 

  • Some content is cut off or overflows when text is resized.


WCAG 2.1.1 Keyboard (Level A)  

  • Some interactive elements are not operable with a keyboard.
  • Some visually hidden content is reachable with a keyboard.

WCAG 2.1.1 Page Titled (Level A)

  • Some pages are missing titles.

WCAG 2.4.3 Focus Order (Level A)  

  • Keyboard focus is often lost or inconsistent when performing changing pages.
  • Keyboard focus is often lost or inconsistent when performing actions such as opening and closing modal dialog elements.

WCAG 2.4.4 Link Purpose (In Context) (Level A)

  • It is not possible to tell the purpose of all links from their link text or surrounding context.

WCAG 2.4.7 Focus Visible (Level AA)

  • Keyboard focus indicator is sometimes completely missing or has a really insufficient colour contrast with its background in several places.

WCAG 2.4.11 Focus Not Obscured (Minimum) (Level AA)

  • Some elements on a page obscure the focus of other elements.

WCAG 2.5.1 Pointer Gestures (Level A)

  • Some parts of the content are only operable with a path-based gesture.


WCAG 3.1.1 Language of Page (Level A)

  • The language attribute is set incorrectly on some pages.

WCAG 3.2.2 On Input (Level A)

  • Sometimes the context of a page changes when a user edits and input.

WCAG 3.2.3 Consistent Navigation (Level AA)

  • Navigation is inconsistent between different views.

WCAG 3.2.4 Consistent Identification (Level AA) 

  • Interactive elements are not consistently identified between different views.

WCAG 3.3.1 Error Identification (Level A) 

  • Error messages in some forms are not programmatically linked to their input fields and are not identified as errors by assistive technologies.

WCAG 3.3.2 Labels or Instructions (Level A)

  • Links opening a new window are not always communicated.
  • Some form input fields are missing labels.
  • Some form input fields have visible labels that are not programmatically linked so a screen reader would not read out the label associated with the input field.


WCAG 4.1.2 Name, Role, Value (Level A)  

  • Some elements use incorrect roles and attributes which make things unclear for screen reader users.
  • Some content is read out twice when using a screen reader.
  • Some interactive elements are not operable with a screen reader due to incorrect markup.

WCAG 4.1.3 Status Messages (Level AA) 

  • Status messages are not clearly announced to screen reader users.
  • Unnecessarily verbose status messages can cause confusion.


The service may contain many partially inaccessible PDF documents. The documents can contain images without alternative text, have missing tags so they don’t work correctly with screen readers, have incorrect reading order as well as unclear link text. Nordea is currently working on correcting these documents.

Accessibility feedback

Did you find accessibility difficulties in our digital services? If you did not find an answer in our accessibility statement regarding the service, please send us feedback.

Give feedback on accessibility

Supervisory authority

If you notice accessibility issues with the site, first provide feedback to us, the site administrator. The response can take 14 days. If you are not satisfied with the answer you have received or do not receive a reply at all within two weeks, you can report it to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland explains in detail how the notification can be made and how the matter is handled.

Contact details of the supervisory authority  

Regional State Administrative Agency of Southern Finland 
Accessibility Control Unit 
telephone number exchange 0295 016 000  

www.saavutettavuusvaatimukset.fiOpens new window