Accessibility statement for the general sections of the Nordea.fi website, a digital service of Nordea

This accessibility statement applies to the general sections of the Nordea.fi website with respect to its technical properties as well as its visual and text content. This accessibility statement is published on 18 December 2020 and updated on 6 October 2022. The service is subject to the Finnish Act on the Provision of Digital Services, which requires the websites of credit institutions to be accessible. We have conducted a self-assessment of the accessibility of the service with regard to, among other things, its visual and text content, and the technical properties of the service’s accessibility have been assessed by a service provider specialising in accessibility on 22 April 2022.

Accessibility status of the digital service

This service is partially compliant with the accessibility requirements. Below is a list of the shortcomings we are aware of in the general content on Nordea.fi. ‘Content’ refers to the texts, images, videos on the Nordea.fi website and to its technical platform. There are accessibility gaps in the attachment files on the Nordea.fi website, and they will be fixed during 2022 and 2023. Please note that, with current technology, PDF files should mainly be downloaded to your computer in order for screen readers to be able to access them. The website contains, for example, calculators and application forms the accessibility of which may have been assessed in separate statements. The accessibility statements for the separate calculators and forms can be found at Nordea.fi/accessibility. The identified shortcomings are planned to be fixed during 2022 and 2023. The statement will be updated as issues are resolved.

Inaccessible content of the digital service

The website is not yet fully compliant with the requirements in all respects.

Perceivable

1.1.1 Non-text content:

Some images and navigation elements lack a text alternative, or a text alternative is presented in the wrong language. Additionally, some pages contain decorative images with a text alternative.

1.2.2 Captions (prerecorded):

The videos published on the website do not always include captions in the selected language.

1.2.3 Audio description or media alternative (prerecorded):

The website contains videos that do not include an audio description or a script.

1.3.1 Info and relationships:

Navigation at the heading level does not proceed in the correct order on all pages.

1.4.3 Contrast:

There are some shortcomings in the colour contrasts (e.g. in images and navigation elements).

1.4.5 Images of text:

There is important information in some images that can not be read by a screen reader.

1.4.10 Reflow:

Some elements on the website have issues with reflow on smaller screen sizes such as mobile devices.

1.4.11 Non-text contrast:

There are some shortcomings in the colour contrasts used in some elements and focus frames.

Operable

2.1.1 Keyboard:

Esc is used as an Enter button in some places on the website.

2.1.2 No Keyboard trap:

The login menu contains a keyboard trap on iOS.

2.1.4 Character Key Shortcuts:

Skip-to-content links include single character access keys.

2.4.3 Focus order:

There are some issues with the focus order in mobile where the screen reader reads the content behind a modal or pop-up.

2.4.4 Link purpose (in context):

The names of some links are not sufficiently descriptive and some image links lack a text alternative.
Some pages contain a link to the same page.
The link text in some links is unnecessarily long, causing problems for screen readers.

2.4.6 Headings and labels:

Some of the website’s headings are not descriptive enough.

2.4.7 Focus visible:

Visible focus doesn’t show on pop-up on mobile.
The focus indicator is too small in some parts of the navigation.

2.5.1 Pointer Gestures

Some elements on the website require two pointer gestures and can be difficult to navigate on a screen reader.

Understandable

3.1.2 Language of parts:

Since the website does not have a predefined language selection, assistive technologies do not register a change of language.

3.2.4 Consistent identification:

Breadcrumb navigation is not always consistent.
Links are not identified consistently across the website.

Robust

4.1.2 Name, role, value:

Some areas, such as the country and payment search tabs, have incomplete names and roles, making them more difficult to access by a screen reader.

Accessibility feedback

Did you find accessibility difficulties in our digital services? If you did not find an answer in our accessibility statement regarding the service, please send us feedback.

Give feedback on accessibility

Supervisory authority

If you notice accessibility issues with the site, first provide feedback to us, the site administrator. The response can take 14 days. If you are not satisfied with the answer you have received or do not receive a reply at all within two weeks, you can report it to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland explains in detail how the notification can be made and how the matter is handled.

Contact details of the supervisory authority

Regional State Administrative Agency of Southern Finland
Accessibility Control Unit
telephone number exchange 0295 016 000
saavutettavuus@avi.fi