Accessibility Statement for

This accessibility statement applies to It is subject to the Finnish Act on the Provision of Digital Services, which requires digital banking services to meet accessibility requirements. This statement was originally published on 18th December 2020 and updated on 7th May 2024.

The accessibility of this service has been evaluated by a third party specializing in accessibility. The service has been tested on multiple devices using various manual testing methods, including testing that it is keyboard compatible and that it works with a screen reader. Furthermore, the accessibility is monitored using an automated assessment tool.

Accessibility status of the digital service

This service is partially compliant with the accessibility requirements. The identified shortcomings are planned to be fixed by 31th December 2024. The statement will be updated annually. 

Inaccessible content of the digital service

The service is not yet fully compliant in the following identified areas:


WCAG 1.1.1 Non-text Content (Level A)

  • Not all decorative images and icons are marked as decorative.
  • Not all informative images and visual presentations of data have alternative text.
  • Some interactive graphical elements are missing alternative texts.

WCAG 1.2.2 Captions (Prerecorded) (Level A)

  • Some pre-recorded videos are missing captions.

WCAG 1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)

  • All pre-recorded videos are missing audio descriptions or a media alternative such as a transcript.

WCAG 1.2.5 Audio Description (Prerecorded) (Level AA)

  • All pre-recorded videos are missing audio descriptions.

WCAG 1.3.1 Info and Relationships (Level A)

  • Some of the headers and headings are missing, not marked, or are marked incorrectly.
  • Not all relationships between items are clear to screen reader users.
  • Asterisks are commonly used to provide additional information elsewhere on the page, but that information is not correctly linked.
  • Some complex tables with multiple header rows are not correctly marked up.
  • Some tables are missing headers or the headers are not correctly labelled.
  • Heading structure is not always visibly perceivable.
  • Some navigation items are not correctly marked.
  • Visually hidden contents are not always properly hidden for users of assistive technology.

WCAG 1.3.2 Meaningful Sequence (Level A)

  • Important information relevant to form submission is provided after the form submit button.

WCAG 1.4.1 Use of Color (Level A)

  • Links are not evident from their visual presentation. 

WCAG 1.4.3 Contrast (Minimum) (Level AA)

  • Insufficient contrast between some text elements and their background.

WCAG 1.4.4 Resize Text (Level AA)

  • Not all text can be resized.

WCAG 1.4.10 Reflow (Level AA)

  • Content overflows the screen on certain viewports wider than 320px.
  • Zooming and scaling is disabled.

WCAG 1.4.11 Non-text Contrast (Level AA)

  • Insufficient contrast between some non-text elements, such as graphs and diagrams, and their background.


WCAG 2.1.1 Keyboard (Level A)

  • Some interactive elements are not operable with a keyboard.
  • Some visually hidden content is reachable with a keyboard.

WCAG 2.1.2 No Keyboard Trap (Level A)

  • Keyboard focus gets trapped in navigation submenus.

WCAG 2.4.3 Focus Order (Level A)

  • Keyboard focus is often lost or inconsistent when performing actions such as opening and closing modal dialog elements.
  • Non-interactive elements sometimes receive keyboard focus.

WCAG 2.4.4 Link Purpose (Level A)

  • For some links, their purpose cannot be determined by the link alone or from its surrounding context.

WCAG 2.4.7 Focus Visible (Level AA)

  • Keyboard focus indicator is sometimes completely missing or has a really insufficient colour contrast with its background in several places.


WCAG 3.3.2 Labels or Instructions (Level A)

  • Links opening a new window are not always communicated.
  • Some input elements cause the context of the whole page to change.
  • Some form input fields are missing labels.
  • Some form input fields have visible labels that are not programmatically linked so a screen reader would not read out the label associated with the input field.


WCAG 4.1.2 Name, Role, Value (Level A)

  • Some elements use incorrect roles and attributes which make things unclear for screen reader users.
  • Incorrect markup in tabs and tab panels.
  • Links are marked as presentational elements.

WCAG 4.1.3 Status Messages (Level AA)

  • Status messages are not clearly announced to screen reader users.


The service may contain many partially inaccessible PDF documents. The documents can contain images without alternative text, have missing tags so they don’t work correctly with screen readers, have incorrect reading order as well as unclear link text. Nordea is currently working on correcting these documents.

Accessibility feedback

Did you find accessibility difficulties in our digital services? If you did not find an answer in our accessibility statement regarding the service, please send us feedback.

Give feedback on accessibility

Supervisory authority

If you notice accessibility issues with the site, first provide feedback to us, the site administrator. The response can take 14 days. If you are not satisfied with the answer you have received or do not receive a reply at all within two weeks, you can report it to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland explains in detail how the notification can be made and how the matter is handled.

Contact details of the supervisory authority  

Regional State Administrative Agency of Southern Finland 
Accessibility Control Unit 
telephone number exchange 0295 016 000  

www.saavutettavuusvaatimukset.fiOpens new window