Perceivable
WCAG 1.1.1 Non-text Content (Level A)
- Not all infographic information is explained or read correctly with screen reader
- Not all pictures or icons are marked decorative
WCAG 1.3.1 Info and Relationships (Level A)
- Not all lists, tables or link structures are marked correctly
- Some of the text fields, drop-down menus, scroll bars and search fields do not have labels
- Some of the headers and headings are missing, not marked, or are marked incorrectly
- Some navigation steps are difficult to understand or do not proceed in the expected order
- The valuable information might sometimes be found only in the end of a section
- The layout table used
- The minimized chat window might cover other components and show incorrect number of messages, and chat reading might start from the first ever message and not from the newest message
- The screen reader can read the name of a wrong button, the minimum and maximum amount with comma, the slide bar number in incorrect Finnish or cannot read the steps at all
- The screen reader might be silent after selected main item from the drop-down menu
- The screen reader might read the link twice or with unnecessary visited information
- When the connection to Nova stops the chat works stills someway but the screen reader does not tell it
WCAG 1.3.2 Meaningful Sequence (Level A)
- Not all tables are marked correctly, and the layout table might be used
- The screen reader might first read the thumps and then button or text
WCAG 1.4.1 Use of Color (Level A)
- Not all external and internal links are marked correctly
- Some anchor links are marked as links
WCAG 1.4.3 Contrast (Minimum) (Level AA)
- There are some shortcomings in the color contrasts (e.g. in texts, buttons, icons and links)
WCAG 1.4.10 Reflow (Level AA)
- Some elements on the website have issues with reflow on smaller screen sizes such as mobile devices
WCAG 1.4.11 Non-text Contrast (Level AA)
- The focus might not be visible in input fields, buttons, menus, slide bars or tabs
- Some of the pages are not marked correctly
- The contrast of the focus, page or text is not always sufficient
- The minimized chat button does not always look like a button
WCAG 1.4.12 Text Spacing (Level AA)
- When text spacing or zoom is used, the text or links in some drop-down menus might be partially hidden
Operable
WCAG 2.1.1 Keyboard (Level A)
- The navigation might go through the upper menu even when it is not visible
WCAG 2.1.2 No Keyboard Trap (Level A)
- The screen reader might read the whole second level menu list when the drop-down menu opens
WCAG 2.4.3 Focus Order (Level A)
- The focus might not be in the first or expected item and might jump over some radio buttons, checkboxes and links
- The screen reader might not get the error message or correct focus
- The screen reader might read hidden or invalid information
WCAG 2.4.4 Link Purpose (In Context) (Level A)
- Not all internal and external links are marked correctly
- Not all link titles are descriptive or contain the same information as the link text
- Some anchor links are marked as links
- The screen reader might not tell that the link opens a new window
WCAG 2.4.6 Headings and Labels (Level AA)
- Not all site drop-down menus, scroll bars, search or text fields have labels
- Some headings are empty or not marked correctly and might be at the wrong level
WCAG 2.4.7 Focus Visible (Level AA)
- The focus contrast might not be sufficient
- The focus might not always be visible in input fields, buttons, menus, slide bars or tabs
- The visible focus does not always follow the actual focus
WCAG 2.5.3 Label in Name (Level A)
- The labels are not always the same as the names
Understandable
WCAG 3.1.2 Language of Parts (Level AA)
- Some step, link and button names and text parts are in Finnish on an English page
- The foreign language texts on the page are not marked correctly
- The screen reader reads might read info in Finnish on an English page or extra information when the drop-down windows open
- Wrong language code might be marked
WCAG 3.2.2 On Input (Level A)
- The behavior information might be insufficient before using the loan calculator
WCAG 3.2.4 Consistent Identification (Level AA)
- Not all anchor links are marked as links
- Not all infographic information is explained
- Not all pictures or icons are marked decorative and might be read inconsistently with screen reader
- Some of the links look like buttons and are not marked correctly in drop-down windows or are without decorative images
WCAG 3.3.1 Error Identification (Level A)
- The errors might be reported unclearly and instruction how to proceed might be missing
WCAG 3.3.2 Labels or Instructions (Level A)
- Instruction about mandatory fields might be missing
- Some scroll bars, drop-down menus, search, or text fields do not have labels
- Not all buttons have a clear name
- Placeholders might be missing or are not descriptive
Robust
WCAG 4.1.2 Name, Role, Value (Level A)
- ARIA role presentation is not always allowed
- Not all site drop-down menus have a name
- Some buttons and links are marked incorrectly or are missing names
- Some of the drop-down menus are marked as buttons or links
- Some of the site drop-down menus show the first selection not the current site
- Some of the tabs are marked as buttons and might not have a role or correct information in English
- The screen reader might not clearly tell that
- there is a new message in the chat
- what is the current page
- the status of the drop-down menu tab or thumps
- that the button is selected, language is selected, thump up/down is selected, the state of checkbox or radio button. - The screen reader might read all list items when drop-down list is open, and minimum and maximum amounts with comma
- The selected service is sometimes difficult to notice
WCAG 4.1.3 Status Messages (Level AA)
- The screen reader might not clearly tell that
- the page has changed in the background
- the chat is starting
- there is a response in the minimized chat window
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