Skip menuLog in to Nordea NetbankLog in to Nordea Business

Accessibility Statement for Nordea Mobile FI

This accessibility statement applies to Nordea Mobile in Finland. It is subject to the Finnish Act on the Provision of Digital Services, which requires digital banking services to meet accessibility requirements. This statement was originally published on 30th June 2021 and updated on 12th June 2025.

The accessibility of this service has been evaluated by a third party specializing in accessibility. The service has been tested on multiple devices using various manual testing methods, including testing that it is keyboard compatible and that it works with a screen reader. Furthermore, the accessibility is monitored using an automated assessment tool.

Accessibility of the digital service

This service is partially compliant with the accessibility requirements. The identified shortcomings are planned to be fixed by 31 December 2025. The statement will be updated annually.

Inaccessible content of the digital service

The service is not yet fully compliant in the following identified areas:

Perceivable

WCAG 1.1.1 Non-text Content (Level A)
  • Not all decorative images not marked as decorative
  • Not all informative images and visual presentations of data have alternative text
WCAG 1.3.1 Info and Relationships (Level A)
  • Sometimes content announced incorrectly
  • Sometimes information available to assistive technology not visually visible
  • Sometimes information unclear in context
  • Some parts of the content hidden for assistive technology
  • Sometimes semantic structure not marked for assistive technology or marked incorrectly
  • Some visually hidden elements not properly hidden for assistive technology
WCAG 1.3.2 Meaningful Sequence (Level A)
  • Sometimes reading order not meaningful
WCAG 1.3.3 Sensory Characteristics (Level A)
  • Some instructions relying on sensory characteristics
WCAG 1.4.1 Use of Colo (Level A)
  • Sometimes color is the only visual mean to convey parts of the information
WCAG 1.4.3 Contrast (Minimum) (Level AA)
  • Some insufficient contrast between text elements and their background
WCAG 1.4.4 Resize Text (Level AA)
  • Sometimes text resize not affecting some elements or causing overflow
WCAG 1.4.10 Reflow (Level AA)
  • Sometimes zooming the view causes overflow
WCAG 1.4.11 Non-text Contrast (Level AA)
  • Some insufficient contrast between non-text elements and their background

Operable

WCAG 2.1.1 Keyboard (Level A)
  • Some interactive elements not operable with keyboard
  • Some visually hidden elements reachable with keyboard
WCAG 2.4.3 Focus Order (Level A)
  • Sometimes focus order not meaningful
  • Sometimes keyboard focus lost or inconsistent when changing views
  • Sometimes keyboard focus lost or inconsistent when performing certain actions
WCAG 2.4.4 Link Purpose (In Context) (Level A)
  • Sometimes link purpose unclear in context
WCAG 2.4.7 Focus Visible (Level AA)
  • Sometimes focus indicator not visible in parts of the content
WCAG 2.4.11 Focus Not Obscured (Minimum) (Level AA)
  • Some items receiving focus obscured by other elements or out of view
WCAG 2.5.3 Label in Name (Level A)
  • Some accessible names of interactive elements not including visible labels
WCAG 2.5.8 Target Size (Minimum) (Level AA)
  • Sometimes target size too small

Understandable

WCAG 3.1.2 Language of Parts (Level AA)
  • Some language attributes set incorrectly on parts of the content
WCAG 3.2.2 On Input (Level A)
  • Sometimes context change on input not communicated beforehand
WCAG 3.2.4 Consistent Identification (Level AA)
  • Sometimes interactive elements not consistently identified
WCAG 3.3.1 Error Identification (Level A)
  • Some error messages not linked to the fields
  • Some error states not marked for assistive technology
WCAG 3.3.2 Labels or Instructions (Level A)
  • Some incorrect instructions for assistive technology
  • Some interactive elements missing descriptive names
  • Not all labels or instructions not linked to the fields or missing

Robust

WCAG 4.1.2 Name, Role, Value (Level A)
  • Some elements state not marked for assistive technology
  • Some meaningful roles not marked for assistive technology or marked incorrectly
WCAG 4.1.3 Status Messages (Level AA)
  • Missing announcements for status messages

Documents

The service may contain many partially inaccessible PDF documents. The documents can contain images without alternative text, have missing tags so they don’t work correctly with screen readers, have incorrect reading order as well as unclear link text. Nordea is currently working on correcting these documents. 

Accessibility feedback

Did you find accessibility difficulties in our digital services? If you did not find an answer in our accessibility statement regarding the service, please send us feedback.

Give accessibility feedback 

Supervisory authority

If you notice accessibility issues with the site, first provide feedback to us, the site administrator. The response can take 14 days. If you are not satisfied with the answer you have received or do not receive a reply at all within two weeks, you can report it to the Finnish Transport and Communications Agency Traficom. The website of the Finnish Transport and Communications Agency Traficom explains in detail how the notification can be made and how the matter is handled.

Contact details of the supervisory authority

Finnish Transport and Communications Agency Traficom 

Digital Accessibility Supervision 
PO Box 320
FI-00059 TRAFICOM
Switchboard: +358 29 534 5000

https://www.traficom.fi/en/traficom/accessibility

Need help?

Personal customers