Accessibility statement for Nordea Mobile

This service is partially compliant with the accessibility requirements. The identified shortcomings are planned to be fixed. The statement will be updated annually.

Inaccessible content of the digital service

The service is not yet fully compliant in the following identified areas:

Perceivable

WCAG 1.1.1 Non-text Content (Level A) 

• The screen reader in some pages doesn’t read icons, buttons or filters.
• Some buttons do not have a descriptive name or is not marked with a status.
• The visible focus remains visible even if the focus is elsewhere.
• When receiving an error message, some pictures are not marked with a description.

WCAG 1.3.1 Info and Relationships (Level A) 

• The screen reader does not tell the current day, week or month by selecting a due date when making a payment, signing e-invoices and updating one’s payment information. 
• The screen reader doesn't tell the status and function of the toggle button after clicking to save a recipients list when adding or updating a new payment or transaction.
• Some headings are not marked, and some headings are repeated on several pages.
• Some screen readers do not read the info text or clearly state that the information is still updating.
• The screen reader reads the filter name and the “clear filter” button separately.
• The text of the phone number is dimmed.
• The screen reader doesn't read some links and understands them as one component.
• In some areas, the selected currency and country haven’t been marked.
• The state of some buttons is “on” and “selected” at the same time.
• The screen reader doesn't differentiate visited information, status and focus of a toggle button or the visited information.
• Some text says “Top 5,” but are not always the top 5 rows. 
• In the calendar, the screen reader may read every field and header one by one, extra rows and only reads today but it’s not marked.
• The screen reader reads an extra empty button, have the same name marked with “edit,” reads the calendar as a table, reads the days of the week as its own line, reads the wrong month and reads the documents information separately.
• The heading is not descriptive and the same heading is repeated two pages or changes and visits another page.
• Some previous/next month buttons work although there is no previous/next month.
• The button is labeled differently than the page it leads to.
• The screen reader doesn’t inform about the green icon and the toggle button works even if its state is dimmed.
• Some Drag and Drop buttons are separate from the text and buttons have the same name.
• Some headings are repeated in pages, not descriptive and is only partially visible.
• The screen reader reads information “low” and “high” and “100%” and “0,” or doesn’t inform about indentation to a “blank page.”
• The screen reader does not read info texts, sums or that Morning Star button has been dimmed.
• Some headings are not descriptive, and the same heading is repeated in pages or is not logical. 
• Some screen readers have problems reading icons, text or that text can be swiped.
• Deleting e-invoice information is read out loud 3 times.
• The screen reader is silent when some pages are clicked.
• The screen reader reads metric and dates incorrectly. 

WCAG 1.4.1 Use of Color (Level A) 

• The colour indicates overconsumption in the insights budget tab.

WCAG 1.4.13 Content on Hover or Focus (Level AA) 

• The pointer cannot be moved over the tooltip without it disappearing.

WCAG 1.4.3 Contrast (Minimum) (Level AA) 

• The contrast of text is too low against the backgrounds for links, current date, links to “terms and conditions.”
• The focus contrast color of links to digital signing looks different to other buttons.
• The contract button when adding a payment, e-invoice or currency payment is not sufficient. 

Operable

WCAG 2.1.1 Keyboard (Level A) 

• There are some issues when entering and selecting data by entering a username and method to try out the TINK demo. The information can be entered but not updated, with the screen reader, it cannot get the OTP Method, text input and select input.
• Some buttons and carousel buttons do not work with screen reader.
• When signing off a payment or a currency payment, the last line contains two links whereas the first one is the only working link.
• There are some issues to open and access the “show more” link in the funds page.
• The focus of the month-year button by selecting a time period for transactions is shown on top of the previous/the next month buttons.
• The Show less button is not accessible with a keyboard.

WCAG 2.1.2 No Keyboard Trap (Level A)

• Contrasts of the text are too low against the backgrounds for links, current date and links to in terms and conditions.
• The focus contrast color of links in the digital signing page looks different than the other buttons.
• The contrast of buttons when adding a payment, e-invoice or currency payment is not sufficient. 

WCAG 2.2.2 Pause, Stop, Hide (Level A)

• Some notifications disappear quickly, the text is not descriptive and doesn’t have a close button.

WCAG 2.4.3 Focus Order (Level A)

• The screen reader cannot access the last information on the page when closing accounts or changing settings for wearables and payments devices.
• Some information hides behind the menu and focus goes inside collapsed buttons. 
• Some buttons do not stay on the page.
• Some information is hidden behind the menu.
• When the application is opened, the screen reader doesn’t read out loud and has no visible focus.

WCAG 2.4.4 Link Purpose

• The external “Find BIC” link is marked as a button.
• The phone number and e-mail links are not marked as a link.

WCAG 2.4.3 Focus Order (Level A) 

• When reviewing “your fund order” the focus is on the instructions, which are at the end of the page.
• Focus doesn't return to the toggle button after consent acceptance or rejection.
• The focus for some pages visits another field, gives error messages or after an update, ends up in the wrong place. 
• The screen reader reads the text in pieces or reads the title and data separately. 
• When the application is opened, the focus momentarily shifts to the button.
• When browsing the month backward/forward, jumps to the end/the beginning.
• Some pictures are focused unnecessarily. 

WCAG 2.4.4 Link Purpose (In Context) (Level A)

• Some external and e-mail links are not marked correctly.
• The external “Find BIC link” is marked as a button.

WCAG 2.4.7 Focus Visible (Level AA)

• Some visible focus and buttons do not have a visible focus.
• Some focus remains on the button when navigating forward.
• Some focus of the month-year button goes on top of the previous/the next month buttons.

WCAG 2.5.3 Label in Name (Level A)

• The screen reader could not tell whether some button names and labels match the duration of the call.

Understandable

WCAG 3.2.1 On Focus (Level A)

• The screen reader doesn't inform that the month has changed when the year is scrolled.
• Information disappears from the top of the page when scrolling down a page.
• When some bars are focused, the colour disappears. 

WCAG 3.2.2 On Input (Level A)

• Some external links are not marked correctly or are marked as a button.
• The external “Use Siirto” link is marked as a button.
• The screen reader doesn't inform about the amount changing.
• For some pages, changing the toggle button causes a change of context.

WCAG 3.2.3 Consistent Navigation (Level AA)

• Some buttons look like a tab, are marked as links or doesn’t contain a visual boundary.
• Some headings are not marked.
• Some screen readers reads some titles, icons and data labels separately. 
• The screen reader doesn't read “item/items" in the Notification button.
• The screen reader doesn't tell the status and function of the toggle button after it’s clicked.
• Some icons of the other bank are missing.
• Some notifications are not consistent as the other notifications.
• Some date filters cannot be cleared.
• The name of Share button should be “Copy.”
• Some sheets use different components and the size is sometimes too small.

WCAG 3.1.2 Language of Parts (Level AA)

• Finnish text on the English page and the language of buttons are not marked.
• Some screen readers read the month in English on the Finnish page doesn’t read “-” at all.

WCAG 3.2.1 On Focus (Level A)

• Some information disappears from the top of the page when scrolling down the page.
• When the bar gets focus, its colors disappears.
• The screen reader doesn’t inform that the month has changed when the year is scrolled.

WCAG 3.2.2 On Input (Level A) 

• Some external links are not marked correctly or are marked as a button.
• The screen reader doesn't inform about the amount changing.
• Some external website links are marked as a buttons.
• The external “Use Siirto” link is marked as a button instead of a link.
• Some info texts replace other text after something has changed.

WCAG 3.2.3 Consistent Navigation (Level AA)

• Some buttons don’t have visual boundaries or doesn’t show the link.
• Some buttons have a different name than the page it leads to.
• Some share buttons should be “Copy.” 
• Some headings are not marked.
• The screen reader reads the title and the label separately or reads the divider. 
• The date filter cannot be cleared.
• After editing “nickname,” there isn’t a notification that saving was successful.
• Some icons of other banks are missing.
• Some error messages are not field-specific.
• Sheets use different components and the size may be too small.
• Some screen readers don't read “item/items" in the Notification button.

WCAG 3.3.2 Labels or Instructions (Level A)

•  “Drag and drop” is not described clearly.
• Some instructions are not clear with how many months there are to choose from.
• Some contents of the password are not specified clearly.

WCAG 3.3.3 Error Suggestion (Level AA)

• The alarm doesn't clearly state how to fix a problem.

Robust

WCAG 4.1.2 Name, Role, Value (Level A)

• Some buttons are not marked as a button or have been marked as a heading or a link.
• Some “Copy” buttons are missing a name or are marked as a text field.
• The name of the button says, “Set as the default,” but no such option can be found from the settings.
• The expand/collapse button doesn't tell its state or action after being clicked.
• The same button name "Clear filter" is used many times.
• The “Manage devices” is not marked as a button and is missing an arrow.
• The function of the filter buttons is not understood by a screen reader.
• Some selected filters are not marked as a button. 
• Some dropdown menu items are marked buttons.
• The function of the filter buttons cannot be understood by a screen reader.
• The screen reader doesn't read a button as a button and the function of the button is not clear.
• Some tabs are not marked.
• Some screen readers don’t read all information such as reading stars, unread messages or the days of the week.
• The screen reader reads the number of lines incorrectly when reordered.
• Although a percentage is not visible, the screen reader still reads it.
• Some screen reader read the number of lines incorrectly when reordered.
• Some links are not marked as a links.
• When making a video call, the name of the maximize button is incorrect.
• The screen reader does not say that the label is a check box and the setting is dimmed.
• The screen reader cannot distinguish "-."

WCAG 4.1.3 Status Messages (Level AA)  

• The screen reader doesn’t clearly state that the information is updated or a search is ongoing.
• Some document links have not been marked as a link.

If you notice gaps in the accessibility of the website, please contact us first, as we are the service provider. We will reply to all feedback within 14 days if you have provided your contact details to us on the feedback form. If you are not satisfied with the response you have received or you do not receive a response at all within two weeks, you can contact the supervisory authority, which is the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland provides detailed information on how to file a complaint and how it will be processed.  

Contact information of the supervisory authority 

Regional State Administrative Agency for Southern Finland 

Accessibility Monitoring Unit
saavutettavuus@avi.fi
Tel. 0295 016 000 (switchboard)

www.saavutettavuusvaatimukset.fiOpens new window