This service is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 level AA.
This means that some content does not yet meet the required standard. The known non-conformances are listed below. They were identified through an accessibility audit conducted in 2026.
Accessibility of the digital service
This service is partially compliant with the accessibility requirements. The identified shortcomings are planned to be fixed by 31 December 2026. This statement will be updated annually.
Inaccessible content of the digital service
The service is not yet fully compliant in the following identified areas:
Perceivable
Graphs and visual data in the Savings and investments section are not available to screen reader users. The structure of pages and forms is not always reflected in the code, meaning the content can sound different from how it looks. Some elements rely on colour alone to convey meaning.
- Some images and data visualisations do not have text alternatives. (WCAG 1.1.1 Level A)
- The programmatic structure of the service does not consistently reflect its visual structure. This includes form groupings, heading hierarchies and the relationships between form fields and their labels or error messages. (WCAG 1.3.1 — Level A)
- In some flows, the programmatic reading order does not match the visual order of the content. (WCAG 1.3.2 — Level A)
- Some elements are distinguished from others by colour alone. (WCAG 1.4.1 — Level A)
- Some text elements have insufficient colour contrast against their background. (WCAG 1.4.3 — Level AA)
- Some focus indicators have insufficient contrast against their background. (WCAG 1.4.11 — Level AA)
Operable
Some interactions, such as reordering items require touch gestures for which no alternative is provided. Some touch targets are too small to activate reliably. Focus is not consistently managed after actions, meaning screen reader users can lose their place in a flow.
- Some features cannot be fully operated using a keyboard alone. Some interactions require touch gestures for which no alternative input method is available. (WCAG 2.1.1 — Level A)
- In some flows, keyboard focus becomes trapped and the user cannot navigate away. (WCAG 2.1.2 — Level A)
- Some pointer-based interactions require a dragging gesture with no alternative available. (WCAG 2.5.1 — Level A)
- Some interactive touch targets are too small to be reliably activated. (WCAG 2.5.5 Level AAA)
- Some interactions require a dragging movement for which no accessible alternative is provided. (WCAG 2.5.7 — Level AA)
- Keyboard focus is not consistently managed when content changes or new content appears. (WCAG 2.4.3 — Level A)
- Some links do not have names that describe their purpose or destination. (WCAG 2.4.4 — Level A)
Understandable
Error messages do not always identify which field needs to be corrected or explain what the user should do. Some components behave differently in different parts of the app, and navigation is not always consistent.
- In some components, a change of context occurs automatically when the element receives focus without user intent. (WCAG 3.2.1 — Level A)
- Some navigation patterns and component behaviours are not consistent across the service. (WCAG 3.2.3 — Level AA)
- Some components that serve the same purpose are not identified consistently across the service. (WCAG 3.2.4 — Level AA)
- Some error messages are not programmatically associated with the fields they refer to. Error messages are in some cases not sufficiently specific to help the user correct the issue. (WCAG 3.3.1 — Level A)
- Some form fields lack visible labels or instructions. (WCAG 3.3.2 — Level A)
- Some error messages do not provide sufficient guidance on how to correct the input. (WCAG 3.3.3 — Level AA)
Robust
Many interactive elements are missing names or have incorrect roles, making them difficult to identify with a screen reader. Significant events, such as completing a payment, a calendar opening, or a chat message arriving are frequently not announced.
- Some interactive elements have missing, incorrect or inconsistent accessible names and roles throughout the service. (WCAG 4.1.2 — Level A)
- Status changes and dynamic content updates are not consistently communicated to assistive technology users. (WCAG 4.1.3 — Level AA)
Disproportionate burden
No content has been excluded on the basis of disproportionate burden.
Documents
The service may contain many partially inaccessible PDF documents. The documents can contain images without alternative text, have missing tags so they don’t work correctly with screen readers, have incorrect reading order as well as unclear link text. Nordea is currently working on correcting these documents.
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