Leadoo Marketing Technologies Ltd strives to ensure the accessibility of its services in accordance with the "Act on the Provision of Digital Services 306/2019". These accessibility statements apply to Leadoo-services used by Nordea. Accessibility statements has been prepared 17.6.2022. The accessibility of the services has been assessed by an external expert organisation.
Accessibility statement of digital service Leadoo
Accessibility statement Chatbot
Accessibility of the digital service
Chatbot service partly meets the requirements of the Web Content Accessibility Recommendations (WCAG 2.1) levels A and AA.
Inaccessible content
Inaccessible content (according to WCAG 2.1 levels A and AA criteria). The following content and/or functionality is not yet compliant
Status messages
Not all chatbot messages or timestamps are read by the screen reader. Some messages are read more than once. (WCAG 4.1.3, robust)
Visible focus and focus order
Some parts of the chatbot lack visible focus, focus shifts incorrectly or focus does not meet contrast requirements. Focus order is partly illogical. (WCAG 1.3.2, 1.4.11 perceivable, 2.4.7 operable)
Contrasts
Some of the colour combinations used in the chatbot do not meet the contrast requirements. (WCAG 1.4.3, perceivable)
Name, role, value
The bot has elements, such as buttons, that lack an accessible name. In addition, there are elements, such as buttons, whose state or changed state is not conveyed to the assistive technology. (WCAG 4.1.2 robust)
Alt texts for icons
Some icons lack proper alt texts. (WCAG 1.1.1 perceivable)
Inconsistent navigation
The key used to send responses varies depending on the field used; multi-line responses are sent using a key other than the enter key, and screen reader users are not instructed to use a different approach. (WCAG 3.2.3 understandable)
Required fields
Some of the required fields are not marked as required. (WCAG 3.3.2 understandable)
Keyboard navigation
The bot contains elements that cannot be used with the keyboard. (WCAG 2.1.1 operable)
Accessibility statement Inpagebot
Accessibility of the digital service
Inpagebot service partly meets the requirements of the Web Content Accessibility Recommendations (WCAG 2.1) levels A and AA.
Inaccessible content
Inaccessible content (according to WCAG 2.1 levels A and AA criteria)
The following content and/or functionality is not yet compliant.
Status messages
Not all chatbot messages or timestamps are read by the screen reader. Some messages are read more than once. The reading order is sometimes illogical: the label associated with the field is read first, followed by the bot's response to the previous question.(WCAG 1.3.2 perveivable, 4.1.3, robust)
Visible focus and focus order
Some parts of the chatbot lack visible focus, focus shifts incorrectly or focus does not meet contrast requirements. Focus order is partly illogical. (WCAG 1.3.2, 1.4.11 perceivable, 2.4.7 operable)
Contrasts
Some of the colour combinations used in the Inpagebot do not meet the contrast requirements. (WCAG 1.4.3, perceivable)
Name, role, value
The bot has elements, such as buttons, that lack an accessible name. In addition, there are elements, such as buttons, whose state or changed state is not conveyed to the assistive technology. (WCAG 4.1.2 robust)
Alt texts for icons
Some icons lack proper alt texts. (WCAG 1.1.1 perceivable)
Inconsistent navigation
The key used to send responses varies depending on the field used; multi-line responses are sent using a key other than the enter key. (WCAG 3.2.3 understandable)
Required fields
Some of the required fields are not marked as required. (WCAG 3.3.2 understandable)
Accessibility statement Visualbot
Accessibility of the digital service
Visualbot service partly meets the requirements of the Web Content Accessibility Recommendations (WCAG 2.1) levels A and AA.
Inaccessible content
Inaccessible content (according to WCAG 2.1 levels A and AA criteria)
The following content and/or functionality is not yet compliant.
Alt texts for images
Some images lack proper alt texts. (WCAG 1.1.1 perceivable)
Contrasts
Some of the colour combinations used in the bot do not meet the contrast requirements. (WCAG 1.3.2, 1.4.11 perceivable, 2.4.7 operable)
Focus order
Focus order is partly illogical and things are read to the screen reader in an illogical order. (WCAG 1.3.2 perceivable, 2.4.3 operable)
Required fields
Some of the required fields are not marked as required. (WCAG 3.3.2 understandable)
Inconsistent navigation
The key used to send responses varies depending on the field used; multi-line responses are sent using a key other than the enter key, and screen reader users are not instructed to use a different approach. (WCAG 3.2.3 understandable)
Accessibility statement CTAbot
Accessibility of the digital service
CTAbot service partly meets the requirements of the Web Content Accessibility Recommendations (WCAG 2.1) levels A and AA.
Inaccessible content
Inaccessible content (according to WCAG 2.1 levels A and AA criteria)
The following content and/or functionality is not yet compliant
Visible focus and contrasts
Some parts of the CTAbot lack visible focus or focus does not meet contrast requirements. (WCAG 1.3.2, 1.4.11 perceivable, 2.4.7 operable)
Name, role, value
The bot has elements, such as buttons, that lack an accessible name. In addition, there are elements, such as buttons, whose state or changed state is not conveyed to the assistive technology. (WCAG 4.1.2 robust)
Alt texts for icons
Some icons lack proper alt texts. (WCAG 1.1.1 perceivable)
Inconsistent navigation
The key used to send responses varies depending on the field used; multi-line responses are sent using a key other than the enter key. (WCAG 3.2.3 understandable)
Required fields
Some of the required fields are not marked as required. (WCAG 3.3.2 understandable)
Accessibility feedback
Did you find accessibility difficulties in our digital services? If you did not find an answer in our accessibility statement regarding the service, please send us feedback.
Supervisory authority
If you notice accessibility issues with the site, first provide feedback to us, the site administrator. The response can take 14 days. If you are not satisfied with the answer you have received or do not receive a reply at all within two weeks, you can report it to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland explains in detail how the notification can be made and how the matter is handled.
Contact details of the supervisory authority
Regional State Administrative Agency of Southern Finland
Accessibility Control Unit
telephone number exchange 0295 016 000
saavutettavuus@avi.fi
www.saavutettavuusvaatimukset.fiOpens new window
Personal customers
Need help?