Accessibility statement of digital service Leadoo

This accessibility statement applies to the Leadoo application and it was published on 08th July 2021. The service is subject to the Finnish Act on the Provision of Digital Services, which requires the websites of credit institutions to be accessible. The accessibility of the service has been evaluated by a supplier specialising in accessibility.

Accessibility of the digital service

This service is partially compliant with the accessibility requirements. The identified shortcomings are planned to be fixed during 2021, unless stated otherwise. The statement will be updated as issues are resolved. 

Non-accessible content

3. The application is not yet fully compliant with the requirements in all respects.

Perceivable

1.1.1 

  • The button icons are missing the appropriate alternative texts: 

The button is missing a value that is read to a screen reader, instead of being marked as decorative.

1.4.3. 

  • The color contrast of certain items is not sufficient 

The timestamps and the placeholder texts in input fields fail to meet the criteria of 4.5:1 for normal-sized text. The color contrasts may be insufficient when using it with Windows 10 high-contrast mode. 

• A required format is not specified

Input field does not always contain a required format. The color contrast in the error message displayed is not sufficient (2:1).

Operable

2.1.1.

• A keyboard user is unable to select from a list

Bots may contain lists of items which a keyboard user is unable to choose from. 

2.4.6. 

• The button icons are missing the appropriate alternative texts

The button is missing a value that is read to a screen reader, instead of button icon being marked as decorative.

2.4.7. 

• The active element on the page lacks visual focus

The visual focus is turned on only when the screen reader is being used. Active fields and buttons lack visual focus style when the bot is used only with a keyboard or with a screen reader. 

Understandable

3.3.1.

• Inconsistent navigation between the fields

Navigation methods are inconsistent between different input fields.

Robust

4.1.2.

• iframe titles may be missing

4.1.3 

• The screen reader does not read all of the received messages and the reading sequence is incorrect at times

The screen reader does not read all of the messages received in the chat or reads them only

partially. 

• A required format is not specified

Input field does not always contain a required format. The color contrast in the error message displayed is not sufficient (2:1).

Accessibility feedback

Did you find accessibility difficulties in our digital services? If you did not find an answer in our accessibility statement regarding the service, please send us feedback.

Give feedback on accessibility

Supervisory authority

If you notice accessibility issues with the site, first provide feedback to us, the site administrator. The response can take 14 days. If you are not satisfied with the answer you have received or do not receive a reply at all within two weeks, you can report it to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland explains in detail how the notification can be made and how the matter is handled.

Contact details of the supervisory authority  

Regional State Administrative Agency of Southern Finland 
Accessibility Control Unit 
telephone number exchange 0295 016 000
saavutettavuus@avi.fi  

www.saavutettavuusvaatimukset.fiOpens new window