Accessibility Statement for Nordea Netbank FI

This accessibility statement applies to Nordea Netbank in Finland. It is subject to the Finnish Act on the Provision of Digital Services, which requires digital banking services to meet accessibility requirements. This statement was originally published on 21th December 2020 and updated on 12th June 2025.

The accessibility of this service has been evaluated by a third party specializing in accessibility. The service has been tested on multiple devices using various manual testing methods, including testing that it is keyboard compatible and that it works with a screen reader. Furthermore, the accessibility is monitored using an automated assessment tool.

Accessibility status of the digital service

This service is partially compliant with the accessibility requirements. The identified shortcomings are planned to be fixed by 31 December 2025. The statement will be updated annually.

Inaccessible content of the digital service

The service is not yet fully compliant in the following identified areas:

Perceivable

WCAG 1.1.1 Non-text Content (Level A)

Not all decorative images not marked as decorative
Not all informative images and visual presentations of data have alternative text

WCAG 1.3.1 Info and Relationships (Level A)

Sometimes content announced incorrectly
Sometimes information relationships not marked for assistive technology
Sometimes information unclear in context
Sometimes overly verbose announcements when using assistive technology
Some parts of the content hidden for assistive technology
Sometimes semantic structure not marked for assistive technology or marked incorrectly
Some visually hidden elements not properly hidden for assistive technology

WCAG 1.3.2 Meaningful Sequence (Level A)

Sometimes reading order not meaningful

WCAG 1.3.3 Sensory Characteristics (Level A)

Some instructions relying on sensory characteristics

WCAG 1.4.3 Contrast (Minimum) (Level AA)

Some insufficient contrast between text elements and their background

WCAG 1.4.10 Reflow (Level AA)

Sometimes zooming the view causes overflow

WCAG 1.4.11 Non-text Contrast (Level AA)

Some insufficient contrast between non-text elements and their background

Operable

WCAG 2.1.1 Keyboard (Level A)

Some interactive elements not operable with keyboard
Some unexpected keyboard functionality in custom widgets

WCAG 2.2.1 Timing Adjustable (Level A)

Sometimes inadequate time to complete tasks

WCAG 2.4.1 Bypass Blocks (Level A)

Sometimes no mechanism to bypass blocks

WCAG 2.4.2 Page Titled (Level A)

Sometimes page title does not describe topic or purpose

WCAG 2.4.3 Focus Order (Level A)

Sometimes keyboard focus lost or inconsistent when changing views
Sometimes keyboard focus lost or inconsistent when performing certain actions

WCAG 2.4.4 Link Purpose (In Context) (Level A)

Sometimes link purpose unclear in context

WCAG 2.4.6 Headings and Labels (Level A)

Some labels or headings not informative in context

WCAG 2.4.7 Focus Visible (Level AA)

Sometimes focus indicator not visible in parts of the content

WCAG 2.4.11 Focus Not Obscured (Minimum) (Level AA)

Some items receiving focus obscured by other elements or out of view

WCAG 2.5.3 Label in Name (Level A)

Some accessible names of interactive elements not including visible labels

WCAG 2.5.7 Dragging Movements (Level AA)

Sometimes dragging movements required to complete actions

WCAG 2.5.8 Target Size (Minimum) (Level AA)

Sometimes target size too small

Understandable

WCAG 3.1.2 Language of Parts (Level AA)

Some language attributes set incorrectly on parts of the content

WCAG 3.2.1 On Focus (Level A)

Sometimes context change on focus

WCAG 3.2.2 On Input (Level A)

Sometimes context change on input not communicated beforehand

WCAG 3.2.4 Consistent Identification (Level AA)

Some interactive elements not consistently identified

WCAG 3.3.1 Error Identification (Level A)

Some error messages not linked to the fields
Some error states not marked for assistive technology
Some unclear or missing error messages

WCAG 3.3.2 Labels or Instructions (Level A)

Some interactive elements missing descriptive names
Not all labels or instructions not linked to the fields or missing

Robust

WCAG 4.1.2 Name, Role, Value (Level A)

Some elements state not marked for assistive technology
Some meaningful roles not marked for assistive technology or marked incorrectly

WCAG 4.1.3 Status Messages (Level AA)

Missing announcements for status messages
Status messages are not clearly announced to screen reader users

Documents

The service may contain many partially inaccessible PDF documents. The documents can contain images without alternative text, have missing tags so they don’t work correctly with screen readers, have incorrect reading order as well as unclear link text. Nordea is currently working on correcting these documents.

Accessibility feedback

Did you find accessibility difficulties in our digital services? If you did not find an answer in our accessibility statement regarding the service, please send us feedback.

Give feedback on accessibility

Supervisory authority

If you notice accessibility issues with the site, first provide feedback to us, the site administrator. The response can take 14 days. If you are not satisfied with the answer you have received or do not receive a reply at all within two weeks, you can report it to the Finnish Transport and Communications Agency Traficom. The website of the Finnish Transport and Communications Agency Traficom explains in detail how the notification can be made and how the matter is handled.

Contact details of the supervisory authority

Finnish Transport and Communications Agency Traficom

Digital Accessibility Supervision
PO Box 320
FI-00059 TRAFICOM
Switchboard: +358 29 534 5000

https://www.traficom.fi/en/traficom/accessibilityOpens new window