How to protect yourself from scams

With new technology come new ways of banking. But at the same time, different types of scams become increasingly sophisticated. Fraudsters and scammers may try to trick you into giving them your confidential banking details, such as access codes, PIN numbers and card details.

Here are three steps that can help protect you and your money:

1. Banking details are for your personal use only

Your personal or your company’s access codes, passwords and PIN numbers are intended for your eyes and use only. Never share them with anyone, not even with your friends or family members.

2. Don’t trust anyone who asks you for your banking details

Never give your personal or your company’s banking details to anyone no matter how much they insist. Nordea or any other official organisation will not contact you by phone or via text message, email or social media to ask you for your banking details. They will use secure channels for these types of communications. Your banking details are for your personal use only. Never share them with anyone, not even with your friends or family members.

3. Take your time

As with many other things, take a moment to stop and think before you give your money or information away to anyone. If a caller seems suspicious, hang up the call. If you’re not sure whether a payment request is genuine, check with the recipient first. If you get a suspicious message from an official organisation, contact their customer service to verify if it’s genuine.

Report an attempted scam

If you have received a suspicious message in Nordea’s name, forward it to us at raportointi@nordea.com. If it’s an email, you can forward it to the address above, or if it’s a text message, you can email us a screenshot.

We will never ask you for your online banking credentials or send you links to log in to Nordea Mobile or Netbank in our newsletters. 

Have you been scammed?

If your personal or your company’s banking or card details have fallen into the wrong hands, block the services as soon as possible by calling our card blocking service, tel +358 20 333 (local rates apply*). The blocking service is available 24/7 (in Finnish).

You can block your personal card temporarily or permanently in Nordea Mobile. To block your card, go to the “Security” settings under your card details in the app. If you block your card temporarily, you can also unblock it yourself. If you block your card permanently, you can no longer use it and a new card will be sent to you automatically.

Nobody chooses to get scammed so please know that you’re not alone. We encourage you to talk to friends or family. You can also turn to Victim Support Finland (RIKU)Opens new window.

Want to know more about staying safe online?

We are not the only ones working to make sure you are protected online. Here’s a list of other websites which have more information about fraud and scams and staying safe online.

Different types of scams

The best way to protect yourself from scams is to know how to spot them. Stay one step ahead of fraudsters by learning about the various types of scams that are out there.

Learn about common scams

Lost card

If your card is lost or stolen, you should block it immediately through the card blocking service.

Read more about lost cards

Card complaint

If you detect any card purchases or cash withdrawals you do not recognise in your account transactions or on your credit card invoice, make a card complaint.

Read more about how to file a card complaint

Seven tips for secure banking

Follow our latest seven tips to ensure secure use of our banking services.

See our tips