Security

Protect yourself against scams and hoaxes

New technologies create new ways to tend to banking with smart devices and online. Different scams and hoaxes are developed at the same pace as the technologies.

Never give or disclose your online access codes or account information to any third parties. Never use the code app or code calculator if a party who has contacted you so demands.

The bank will never ask you to disclose your different codes or the number of your credit or debit card in an email, over the phone or via social media.

Have you been a victim of a scam?

If your information have fallen into the wrong hands or your card has been stolen, you must act immediately in order to minimise the losses. You can block some of the services yourself, but for some you need to contact us. Act according to the following instructions:

• Block your code app or calculator and your card immediately by calling Nordea Customer Service, tel 0200 3000 (service in Finnish). The number serves Nordea customers 24 hours a day.
• The blocking service of cards at tel +358 20 333, 24 hours a day
• If you notice something out of the ordinary in Netbank or mobile bank, interrupt the session immediately and call Nordea Customer Service, tel 0200 3000 (service in Finnish)

Stay up to date and read more about how you can protect yourself against scams and hoaxes.

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Block your card temporarily or permanently

The fastest way to block your card if you lose it is in Nordea Mobile. And if you find the card again, you can easily open it. If the card is stolen, then simply cancel the card, it will be completely blocked and a new card is re-ordered for you.