Nordea ID app

PIN for the Nordea ID app

You need to choose a 4–8 digit PIN for your Nordea ID app. You will be asked to choose the PIN when you activate the app for the first time. Before you can choose the PIN, you will need a temporary PIN to do the activation. 

What is the temporary PIN?

The temporary PIN is a 4-digit code you will need to use to activate the Nordea ID app before you are asked to choose a PIN yourself. In other words, you will only need the temporary PIN to activate the Nordea ID app for the first time.

Change the PIN

You can change your PIN in the Nordea ID app by following these steps: 

1. Open the Nordea ID app.
   
2. Select Settings on the home page.
   
3. Select your user name under User settings. 
4. Select Change PIN.

What if I forget my PIN?

If you forget your PIN, you should delete the Nordea ID app from your device and re-download and re-activate the app. When you re-activate the app, you will be able to choose a new PIN.

Read how you can activate the Nordea ID appif you have online banking codes from another Finnish bank or a mobile ID.

Nordea ID app and QR code

You can use the QR code option in the Nordea ID app to log in to Nordea Netbank and verify your identity in other online services without your user ID.

1. Select Nordea ID app QR code as the identification method and click OK.
2. Open the Nordea ID app on your mobile device.
3. Select Scan QR code in the app. This will switch on the camera for scanning the QR code.
4. Focus the camera on the QR code. Make sure the entire code is visible within the camera view in the app.
5. Confirm your login with your PIN or biometric authentication.

Don’t forget to log out when you’re done.

Install the app on multiple devices

If your mobile device is lost or broken, you will lose the Nordea ID app you have installed on it. We recommend that you prepare for this in advance by activating the Nordea ID app on two mobile devices. This way you will ensure access to your banking services as well as other important services requiring strong identification, such as MyKanta, MyTax or your insurance services. 

How to add multiple user profiles to the Nordea ID app

Follow these steps to add new user profiles to the Nordea ID app:

1. Open the Nordea ID app.
2. Select Users on the home page of the Nordea ID app.
3. Select Add new user.

Follow the steps in the app to add a new user profile. 

Tip: It’s perfectly safe to install the Nordea ID app on your family member’s device, as everyone uses the app with their personal user ID and PIN. 

Requirements for using the app

Online banking credentials 

To use the Nordea ID app, you need Nordea access codes.  

Technical requirements 

To use the Nordea ID app, you need a mobile device, such as a smartphone or a tablet. Technical requirements for your device:

Android: 

• Android phones and tablets 
  
• Android version 9.0 or higher 
  

iOS: 

• iPhones and iPads 
  
• iOS version 15.0 or higher  
  

The Nordea ID app can’t be installed on a computer.

Nordea ID app updates 

• If you are already using the Nordea ID app and have enabled automatic updates, you don’t need to do anything.  
  
• If you are using the Nordea ID app but haven’t enabled automatic updates, update the app in your device’s app store. 
  
• If you don’t yet have the Nordea ID app, you can download it from your device’s app store. 
  

If you can’t find the app in your device’s app store, it may be because your device doesn’t support the app. For security reasons, the app requires a device running iOS 15 or higher or Android 9.0 or higher. Unfortunately, if your device does not support these operating systems, the Nordea ID app will not be available to you.

What personal data we process when you use the Nordea ID app and its functions

The Nordea ID app allows you to log in to Nordea Mobile and Netbank and to identify yourself to other service providers using Nordea’s separate identification service as made available in the respective services. Your use of the Nordea ID app and its functions requires that we process certain personal data, which means that the app needs permission to access your phone’s data in the ways described below. 

The following personal data are processed by the Nordea ID app:

• Data on your accounts and transactions, unconfirmed payments as well as payments requiring additional confirmation are processed in order for you to use banking services with the app. The data on your accounts and transactions are processed when the Nordea ID app is active.
• Data on IP addresses, time and time zone are collected in order for us to prevent and investigate potential criminal attacks and illegal transactions. The data may be handed over to the authorities, if necessary.
• Your user-specific device ID is required for transferring data to registered devices and for generating one-time codes. 

In addition, we collect the following data to further develop the service: 

• Model of the device.
• User interface version and language.
• Type of internet connection (Wi-Fi or mobile network).
• User’s app activity.

The Nordea ID app needs permission to access to the following features on your phone:

• Internet access – the app needs to be able to connect to Nordea’s servers and systems in order to perform banking services and communicate with Nordea.
• Phone calls – the app needs permission to access phone calls in order to read the serial number from the phone that is using the app. The Nordea ID app does not share personal data with third parties, with the exception of data required to perform tasks initiated by you, such as making a payment. 

Personal data processed by the app is controlled by the Nordea Group company providing the service. Please see below a list of the respective companies.

• Nordea Finance Finland Ltd  https://www.nordeafinance.fi/
  
• Tukirahoitus Oy https://tukirahoitus.fi/

For more information about your rights, please contact us:

• Nordea Customer Service for personal customers, tel. 0200 70 000 (local rates apply)
• Nordea Business Centre for corporate customers, tel. 0200 26262