Coronavirus – insurance cover for trips abroad included in Nordea credit cards

Questions and answers – trip cancellation cover and coronavirus

Is my trip cancellation cover valid if I want to cancel a trip to a country/area to which the authorities have issued official advice to avoid travelling?

The trip cancellation cover is only valid in case of cancellation due to your or your next-of-kin’s acute serious illness, accident or death.  If you have booked the trip together with a travel companion, the trip cancellation cover is also valid if they fall ill.  

You may also be entitled to indemnification for cancellation costs that result from unexpected and substantial financial damage to your property, such as your home.

Can I cancel my trip and am I entitled to indemnification even if the authorities have not issued official advice to avoid travelling to the country in question?

No, The trip cancellation cover is only valid in case of cancellation due to your or your next-of-kin’s acute serious illness, accident or death. If you have booked the trip together with a travel companion, the trip cancellation cover is also valid if they fall ill.  You may also be entitled to indemnification for cancellation costs that result from unexpected and substantial financial damage to your property, such as your home.

Concerns over coronavirus are not considered a sufficient cause for indemnification. If you have already paid for your trip but do not feel comfortable travelling, please contact your travel agent to find out if it is possible to cancel or reschedule the trip.

Does my travel insurance cover medical costs if I travel to a specific country despite official advice to avoid travelling?

Yes. Nordea’s card insurance policy does not exclude the above costs. 

What happens if I’m quarantined?

Your insurance does not cover trip cancellations due to quarantine measures related to risk of infection. 

• Check the official travel advice issued by the Ministry for Foreign Affairs. 
• If you do not feel comfortable going on a trip you have booked, please contact your travel agent or airline to find out if it is possible to cancel or reschedule the trip.
• If you are already at your travel destination and need help

If you are in an area affected by the epidemic and have questions or need help, please contact your airline/travel agent with regard to your stay or return to Finland. If you are looking for information about the current situation in your destination, please contact the local consulate.

What happens if the travel agent/airline closes down the destination?

If the destination is closed down before your departure, you are entitled to compensation from the travel agent or airline in the form of a new trip at a later date or monetary compensation. If this happens when you are already at your destination, please contact your airline so that your return to Finland can be arranged in some other way.

Does the insurance policy included in my card cover my travel costs if I want to cut my trip short and return home because I’m afraid of a possible coronavirus infection?

No, the insurance policy included in your card does not cover your return to home for the reason alone that you are worried about an infection.

Does the insurance policy included in my card cover my medical costs if I’m already in a country/area to which the authorities have issued official advice to avoid travelling?

Yes, your travel insurance covers acute medical care if you suddenly fall ill or suffer an accident, provided that this is covered by the insurance policy included in your card.