Remember the insurance policies included in credit cards

All Nordea card insurance policies are provided by Tryg Insurance. You can claim compensation using the claim form available on Tryg’s website.

File a claim online

Contact details for Tryg

Tryg Customer Service is available in Finnish, Swedish and English on +358 800 935 55, Mon–Fri 8.00–16.00.

In emergencies, call Tryg Alarm, Falck Global Assistance on +358 8009 3556, which is available 24/7.

You can claim compensation from Tryg if something unexpected happens to you or your accompanying family member during a trip in Finland or abroad. 

Family members include your spouse or live-in spouse who is between 16 and 78 years old and your children who are under 19 and live in the same household with you. The insurance also covers your children under 22 if they are full-time students at the time of the incident even if they don’t live with you. The insurance is not valid if your spouse or children travel without you.

Examples of coverage:

• medical expenses up to 168,200 euros for travel illness or accident, no deductible
• luggage up to 1,680 euros, deductible 50 euros
• essential purchases up to 500 euros if you have to wait more than 4 hours for your luggage
• travel and accommodation costs up to 3,000 euros if you have to cancel or interrupt your trip due to illness or another compelling reason
• travel and accommodation costs up to 1,700 euros if you miss your trip due to public transport delays, for example
• emergency dental care up to 400 euros.

Read the travel insurance terms and conditions below for more detailed information about the insurance and for other examples of covered incidents.

Terms and conditions of travel insurance included in Nordea Platinum

Product Safety Insurance covers products that cost between 100 and 2,000 euros, paid entirely with your Nordea card’s credit facility. The deductible for each incident is 50 euros, and the maximum compensation per incident is 2,000 euros. The total compensation per year can be up to 12,000 euros per Nordea credit card including this insurance.

Product Safety Insurance covers items located inside the cardholder’s permanent or holiday home in the Nordic countries, including furniture, appliances and mobile phones.

For cards other than Nordea Credit, it also covers items permanently placed outside in the yard, such as garden furniture and electric grills.

Examples of covered incidents:

• A glass of juice was spilled on a computer, and the computer could not be repaired. The insurance covered both the repair attempt and a new computer.
• A mobile phone went through the washing machine in a pair of trousers. The phone was repaired, and the insurance covered the repair.

Read the terms and conditions below for more examples and details of the insurance policy.

Terms and conditions for Product Safety Insurance

Nordea Premium includes international travel insurance and Product Safety Insurance.

The travel insurance covers you and your accompanying family members on trips abroad, provided you pay at least 75% of the trip with your card’s credit facility. The insurance is valid on leisure trips lasting up to 3 months.

Product Safety Insurance provides extra protection for items you purchase for your home or holiday home. It covers accidental damage or breakage of items worth at least 100 euros if you have paid them with the credit facility of your Nordea Premium card. The insurance is valid for 180 days from the purchase date.

Terms and conditions of travel insurance included in Nordea Premium

Terms and conditions for Product Safety Insurance

Card insurance policies are provided by Tryg Insurance, FE 371, 10656 Stockholm, Sweden.