Remember the insurance policies included in Mastercards

Insurance included in the Nordea Gold card

Nordea Gold card include Travel insurance and Product Safety insurance.

Travel Insurance

• The insurance is valid on leisure trips when no less than 75% of the total travelling and accommodation costs have been paid with the card`s credit facility.
• The travel insurance included in the Gold cards is in force on trips abroad for a period of up to three months. All Nordea Gold holders between the ages of 16 and 78 and their family members travelling with them are insured according to the insurance terms.
  

Product Safety Insurance

• Product Safety Insurance provides additional cover for your card purchases when products that are purchased to be used indoors at your permanent or leisure home are paid in full with a Nordea credit card. Product Safety Insurance provides cover in the event of damage or breakdown of the insured object in accordance with the insurance terms and conditions. The purchase price of the insured object must be at least 100 euros and paid in full with the card’s credit facility. 

The insurance is granted by Tryg Insurance A/S.  Address, Sveavägen 167,11346 Stockholm, Sweden. 

Travel Insurance

• Gold travel insurance 04/2022Opens new window
• You can ask for insurance certificates and submit an online claim for damages hereOpens new window Insurance certificates will be processed within one weekday.

Product safety insurance

• Product Safety Insurance 04/2022Opens new window
• You can ask for insurance certificates and submit an online claim for damages hereOpens new window 

The customer Service (in Finnish, Swedish or English) is open Mon–Fri 8.00–16.00, tel +358 800 935 55 Opens new window. Mail address -Tryg - Nordea cards, FE 371, 10656 Stockholm, Sverige.

 

Insurance included in the Nordea Credit card

Nordea Credit card include a Product Safety Insurance.

Product Safety Insurance provides additional cover for your card purchases when products that are purchased to be used indoors at your permanent or leisure home are paid in full with a Nordea credit card. Product Safety Insurance provides cover in the event of damage or breakdown of the insured object in accordance with the insurance terms and conditions. The purchase price of the insured object must be at least 100 euros and paid in full with the card’s credit facility.  

The insurance is granted by Tryg Insurance A/S.  Address, Sveavägen 167,11346 Stockholm, Sweden.

• Product Safety insurance 04/2022Opens new window
• You can ask for insurance certificates and submit an online claim for damages here Insurance certificates will be processed within one weekday.

The customer Service (in Finnish, Swedish or English) is open Mon–Fri 8.00–16.00, tel +358 800 935 55 Opens new window. Mail address -Tryg - Nordea cards, FE 371, 10656 Stockholm, Sverige.

 

Insurance included in the Finnair Plus Mastercard

Finnair Plus Mastercard include Travel insurance and a cash withdrawal cover.

When you pay your whole trip abroad (100%) with the credit facility of your Finnair Plus Mastercard, you and all your family members travelling with you will be covered by travel insurance without any extra charge. The travel insurance covers illness and accidents during the trip and loss of luggage.

The card also includes additional insurance: a cash withdrawal cover. It compensates cash funds withdrawn from the Mastercard credit account in a foreign country up to 850 euros if they are stolen from you within 24 hours of the withdrawal.

Benefits:

• Insurance covers transport to Finland from abroad (for example, by air ambulance) in serious cases of illness or accidents.
• The maximum insured amount is 50,000 euros.
• The maximum insured amount of the medical treatment expenses arising from illness or accident is 30,000 euros.
• The maximum luggage indemnity is 840 euros (the deductible is 50 euros).

Please read carefully the insurance terms and conditions and their limitations.

The insurance is granted by Tryg Insurance A/S. Address, Sveavägen 167,11346 Stockholm, Sweden.

• Finnair Plus Travel Insurance 04/2022Opens new window
• You can ask for insurance certificates and submit an online claim for damages hereOpens new window Insurance certificates will be processed within one weekday.

The customer Service (in Finnish, Swedish or English) is open Mon–Fri 8.00–16.00, tel +358 800 935 55 Opens new window. Mail address -Tryg - Nordea cards, FE 371, 10656 Stockholm, Sverige.

 

Insurance included in the TUOHI Mastercard

TUOHI Mastercard includes PriceGuard Insurance.

TUOHI Mastercard automatically includes free PriceGuard Insurance, which guarantees the cheapest prices on the market for subsequent purchases made with the card in accordance with the insurance terms and conditions. Read the insurance terms and conditions below.

The insurance is granted by Tryg Insurance A/S.  Address, Sveavägen 167,11346 Stockholm, Sweden.

• Tuohi PriceGuard Insurance 04/2022Opens new window
• You can ask for insurance certificates and submit an online claim for damages hereOpens new window Insurance certificates will be processed within one weekday.

The Customer Service (in Finnish, Swedish or English) is owww.tryg.fi/nordeacardsOpens new windowpen Mon–Fri 8.00–16.00, tel +358 800 935 55 Opens new window. Mail address -Tryg - Nordea cards, FE 371, 10656 Stockholm, Sverige.

 

I got the wrong product

 "I ordered a pair of shoes from an online store, but the package contained a pair of sunglasses. I have not been able to sort out the issue with the seller."

Since the online purchase was paid with a credit card, the customer can dispute the transaction by filing a complaint with the bank. The customer should dispute the card transaction and send the order confirmation and contact to the seller as attachments so that a potential breach of the agreement on the seller's part can be confirmed.

The product I ordered did not arrive

"I ordered a jacket from an online store, but it has not arrived even though it has been many weeks. I have contacted the seller, but to no avail."

Since the online purchase was paid with a credit card, the customer can dispute the transaction by filing a complaint with the bank. The customer should dispute the card transaction and send the order confirmation and contact to the seller as attachments so that a potential breach of the agreement on the seller's part can be confirmed.

The product broke while in use

"I ordered a tablet from an online store. The product was delivered on time and according to the agreed order. When I took the tablet out of the package, it slipped, fell on the floor and broke."

The customer has paid the online purchase with a credit card which includes Product Safety Insurance. The customer should file a claim with the card insurance provider.

The airline company cancelled my flights

"I bought flight tickets, but the airline has cancelled the flights. The airline has, however, offered me the possibility to move my flights or to get a voucher. I can’t move my flights and I don’t want a voucher."

The customer has paid the online purchase with a credit card. Therefore, the customer can dispute the transaction by filing a complaint with the bank. The customer should dispute the card transactions and send the order confirmation and contact to the seller as attachments so that a potential breach of the agreement on the seller's part can be confirmed.

 

I was not able to make the flight due to travel restrictions

 "I bought flight tickets, but was not able to make the flight due to travel restrictions at the destination right before I was supposed to travel."

The customer has paid the online purchase with a credit card. Therefore, the customer can dispute the transaction by filing a complaint with the bank.  The customer should dispute the card transaction and send the order confirmation and contact to the seller as attachments so that a potential breach of the agreement on the seller's part can be confirmed.

I was not able to make the flight due to reasons unrelated to me

"I could not use the flight tickets that I had bought as I did not make it to the flight in time."

The customer paid the online purchase with a credit card which includes travel insurance. The customer should file a claim with the card insurance provider.

I’m cancelling the flights myself

Situation A

I bought flight tickets, but I have to cancel them as the dates are not appropriate after all. The seller’s terms and conditions state that a customer can cancel the flights free of charge for any reason and get their money back, as long as the cancellation has been done in time. However, the seller does not agree to make a refund." 

The customer has paid the online purchase with a credit card. Therefore, the customer can dispute the transaction by filing a complaint with the bank.  The customer should dispute the card transaction and send the order confirmation and contact to the seller as attachments so that a potential breach of the agreement on the seller's part can be confirmed. 

Situation B

"I bought flight tickets, but had to cancel them due to illness." 

The customer has paid the online purchase with a credit card which includes travel insurance. The customer should file a claim with the card insurance provider.