Mobile banking app – Nordea Mobile

How to update and verify your contact details

It’s important that you keep your contact details up to date so that we can contact you if needed. You can easily update your phone number and e-mail address in Nordea Mobile or Nordea Netbank. We will also ask you to verify your phone number and e-mail address for security reasons.

How to verify your phone number

1. Open Nordea mobile or Nordea Netbank. In Nordea Mobile, you can find your contact information on the Profile tab. In Nordea Netbank, select your name and then Profile from the menu.
2. You will see your phone number under ‘My contact information’. If you haven’t yet confirmed your phone number, you will see a red box next to it that says your phone number is unverified.
3. Select ‘Verify phone number’.
4. Enter a new phone number or verify the phone number you see on the screen by selecting ‘Verify phone number’.
5. Your Nordea ID app will open. Enter your PIN in the app and confirm that you want to edit your contact details.
6. You will then receive a 6-digit code to the phone number you are verifying. Enter this 6-digit code into your Nordea Mobile app and select ‘Confirm’.
7. You will receive a confirmation message to the phone number you just verified.

How to verify your e-mail address

1. Open Nordea Mobile or Nordea Netbank. In Nordea Mobile, you can find your contact information on the Profile tab and in Nordea Netbank, under your name.
2. You will see your e-mail address under ‘My contact information’. If you haven’t yet confirmed your e-mail address, you will see a red box next to it that says your phone number is unverified.
3. Select ‘Verify e-mail address’.
4. Enter a new e-mail address or verify the e-mail address you see on the screen by selecting ‘Verify e-mail address’.
5. Your Nordea ID app will open. Enter your PIN in the app and confirm that you want to edit your contact details.
6. You will then receive a 6-digit code to the e-mail address you are verifying. Enter this 6-digit code into your Nordea Mobile app and select ‘Confirm’.
7. You will receive a confirmation e-mail to the e-mail address you just verified.

Note:

• You can also update and verify your contact details when you add your card to Click to Pay in Nordea Mobile. Read more about Click to Pay. 
• If your phone number or e-mail address changes, you can always update your contact information in Nordea Mobile or Nordea Netbank.
• The verification of contact details is available in the Nordea Mobile app from version 4.26.

How to log in to Nordea Mobile with the Nordea ID app

1. Open Nordea Mobile and enter your user ID.
2. Select Log in with the Nordea ID app.
3. Enter your PIN in the Nordea ID app.
4. You are now logged in to Nordea Mobile.

How to log in to Nordea Mobile with Touch ID

1. Open Nordea Mobile and enter your user ID.
2. Select Change method.
3. Select Touch ID.
4. Log in with your fingerprint.
5. You are now logged in to Nordea Mobile.

Call us through Nordea Mobile

• When you call us from the Nordea Mobile app, your identity is already verified and we can serve you faster.
• You can call from the mobile bank through the Help tab.
• Our Customer Service is open Mon-Fri 8.00–18.00 in English and 8.00–20.00 in Finnish and Sat-Sun 10.00–16.00 in Finnish (daily banking services only).
• Normal mobile call or local call rates. Nordea will not charge a service fee for your call.

How to personalise the Overview tab in Nordea Mobile

1. Open Nordea Mobile and log in.
   
2. Scroll down to the bottom of the Overview tab and select the Edit button.
   
3. You can change the order of the product categories on the Overview tab by dragging and dropping them. You can also choose which products you want to see on the Overview tab by tapping the arrow at the right edge of each product category – this will open a menu showing all products under the selected category.
   
4. Once you’ve applied the changes you want, press the Save button. You’re all set!

Customise your quick actions

The quick actions you will see by default on the Overview tab include Pay, Scan invoice, Transfer and Search. You can edit these according to your preferences and select the quick actions you want to have easy access to.

Here’s how to do it:

1. Scroll down to the bottom of the Overview tab in Nordea Mobile and select the Edit button.
   
2. Press the Quick actions button to expand the section.
3. Drag and drop quick actions from Other quick actions into Favourites.
4. Finally, save your selection by pressing the Save button.

How to pay invoices in Nordea Mobile

1. Log in to Nordea Mobile.
2. Tap Scan invoice.
3. Scan the bar code on the invoice.
4. Confirm the recipient.
5. Select the account to which the payment is debited.
6. Confirm the payment with the Nordea ID app.
7. Your invoice is now paid.

How to view your account transactions in Nordea Mobile

1. Open Nordea Mobile and log in. You will see a maximum of 3 accounts under Accounts and cards.
2. Select Show all accounts and cards at the bottom of this section to view the rest of your accounts.
   
3. Select any account to see the transactions in the account.

How to transfer money between your accounts in Nordea Mobile

1. Open Nordea Mobile and log in.
2. Press Transfer.
3. Select the account you want to transfer money from.
4. Select the account you want to transfer money to.
5. Select the amount.
6. Confirm the transfer.

How to transfer money from your other bank’s account to a Nordea account

You can use the Transfer feature in Nordea Mobile to transfer money from an account you have with another bank to your Nordea account. You will need your online banking credentials from the other bank to confirm the transfers. ​

1. Open Nordea Mobile.
2. Press Transfer, then choose From account.
3. Scroll down.
4. In the Other banks section, choose Account with another bank and fill in the necessary details for the transfer, including the account you want to transfer money to and the amount.
5. Press Select account with another bank to select your other bank. After selecting the bank, confirm your payment by logging in with the other bank’s credentials and follow the instructions.
6. Confirm the payment and the transfer will be made to your Nordea account. ​

Note that you will need to be using Nordea Mobile version 4.23 or newer. If necessary, you can install a new version of the app from your app store.

The service supports accounts in the following banks:  Danske Bank, OP, S-Pankki, Ålandsbanken and Revolut.​

How to view your card PIN in Nordea Mobile

1. Open Nordea Mobile and log in. 
2. Select the card under Accounts and cards.
3. Select the PIN code icon, and verify your identity with the Nordea ID app. 
4. To see your PIN, press the button Show PIN.

How to block your card temporarily or permanently in Nordea Mobile

1. Open Nordea Mobile and log in.
2. Select the card under Accounts and cards. Then select Security.
3. Here you can block your card temporarily or permanently. 
   

• If you block your card temporarily, you can unblock it yourself when you want to.
  
• If you block your card permanently, you will automatically be sent a new card. 

You can block your card permanently also by calling the card blocking service, which is available 24/7.

How to adjust your card’s usage area and daily limits

1. Open Nordea Mobile and log in.
2. Select your card on the Overview tab.
3. Select Settings.
   
4. Here you can edit the usage area, set daily limits and save your changes.
5. Your card settings are now updated.

How to edit your credit card settings in Nordea Mobile

1. Open Nordea Mobile and select the card whose settings you wish to change on the Overview tab.
2. Press Edit credit.
3. You can now change the instalment percentage, instalment-free months or the due date of your credit card. You can edit all three features at once or just one of them.
4. Once you have made the changes, tap Confirm and enter your PIN in the Nordea ID app.
5. The changes are now confirmed.

Please note that the instalment-free months cannot be consecutive months. The minimum instalment is 3% a month.

Service requirements

If you are an Android user, you can download Nordea Mobile in Google play. If you are an iOS user, Nordea Mobile will be available in App Store. 

For security reasons, the app requires a device running iOS 15 or higher or Android 9  or higher.   

Other service requirements:

• Netbank agreement  
• An agreement on services used with access codes (you must be at least 15 years old) 
• You can obtain the access codes by completing the Become a customer online form at nordea.fi/becomecustomer

Prices and terms

The use of Mobile Bank is included in the access codes fee. Ask your carrier about the data communication fees. Some of the services, such as card transaction browsing, are subject to a fee regardless of the device used. 

Normal fee of access codes

Normal fees	Price
Monthly fee for access codes	3,00 €
Replacement of previous Netbank agreement or code card, one-time payment	5,00 €
The access codes consist of a user ID, one-time codes and confirmation codes. In addition to the service fee for access codes, additional service-specific fees may be charged as laid down in the tariff. The codes can be used through different channels; connection fees and call expenses for these are charged by the telephone operator.

General agreement terms governing services with access codespdf - Opens new window

Secure use of access codespdf - Opens new window 

Mobile Bank app needs to have access to a number of elements

Nordea’s Mobile Bank app allows you to perform banking services. These banking services are governed by Nordea’s general terms and conditions ”General agreement terms and conditions governing services with access codes”. In order to enable you to use the Mobile Bank app, certain personal data is processed in the app and the app needs to have access to a number of elements in your phone, as shown below.

The application accesses the following elements in your phone:

• Access to the Internet – in order for the app to communicate with Nordea’s servers and systems in connection with the execution of banking services and in other communication with Nordea.
• Access to gallery – in order to allow the use of images in connection with transactions. When using images, the image is stored in your device and will not be stored by Nordea.

The application processes the following personal data:

• Account details and executed, due, unconfirmed, on-hold and rejected payments – in order for you to be able to perform banking services via the Mobile Bank app, updated account and transaction data is processed as long as the app is activated.
• Financial contacts – in order to carry out payments and transfers, the name and account details of your financial contacts are processed.
• IP addresses – in order to prevent and investigate various forms of criminal attacks and incidents Nordea logs IP addresses. The information may be disclosed to law enforcement authorities.
• Device and usage data – when the Mobile Bank app is in use certain device and usage data is collected to detect potentially harmful digital activity, with the aim to create a more secure digital environment.

The application will not disclose personal data to third parties, except to the extent that this is required in order to perform the tasks assigned by you as customer, for example for performing a payment, or to collect data with the aim to create a more secure environment for you. All information used for performing banking services are cleared from the app when the session ends and the app closes.

Nordea Bank Abp is the controller of personal data related to the service. For further information on your rights please contact Nordea Customer Service.