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Accessibility Statement for Nordea.fi

This accessibility statement applies to Nordea.fi. It is subject to the Finnish Act on the Provision of Digital Services, which requires digital banking services to meet accessibility requirements. This statement was originally published on 18th December 2020 and updated on 11th June 2025.

The accessibility of this service has been evaluated by a third party specializing in accessibility. The service has been tested on multiple devices using various manual testing methods, including testing that it is keyboard compatible and that it works with a screen reader. Furthermore, the accessibility is monitored using an automated assessment tool.

Accessibility status of the digital service

This service is partially compliant with the accessibility requirements. The identified shortcomings are planned to be fixed by 31th December 2025. The statement will be updated annually. 

Inaccessible content of the digital service

The service is not yet fully compliant in the following identified areas:

Perceivable

WCAG 1.1.1 Non-text Content (Level A)

  • Not all decorative images not marked as decorative
  • Not all informative images and visual presentations of data have alternative text

WCAG 1.2.2 Captions (Prerecorded) (Level A)

  • Sometimes prerecorded audio content without captions

WCAG 1.2.5 Audio Description (Prerecorded) (Level AA)

  • Sometimes audio description not provided

WCAG 1.3.1 Info and Relationships (Level A)

  • Sometimes content announced incorrectly
  • Sometimes information relationships not marked for assistive technology
  • Sometimes overly verbose announcements when using assistive technology
  • Some semantic structure not marked for assistive technology or marked incorrectly
  • Some visually hidden elements not properly hidden for assistive technology

WCAG 1.3.3 Sensory Characteristics (Level A)

  • Some instructions relying on sensory characteristics

WCAG 1.4.4 Resize Text (Level AA)

  • Sometimes text resize not affecting some elements or causing overflow

WCAG 1.4.10 Reflow (Level AA)

  • Sometimes zooming the view causes loss of information
  • Sometimes zooming the view causes overflow

Operable

WCAG 2.1.1 Keyboard (Level A)

  • Some interactive elements not operable with keyboard
  • Some unexpected keyboard functionality in custom widgets
  • Some visually hidden elements reachable with keyboard

WCAG 2.3.3 Animation from Interactions (Level AAA)

  • Sometimes animation cannot be disabled

WCAG 2.4.3 Focus Order (Level A)

  • Sometimes keyboard focus lost or inconsistent when changing views
  • Sometimes keyboard focus lost or inconsistent when performing certain actions

WCAG 2.4.4 Link Purpose (In Context) (Level A)

  • Sometimes link purpose unclear in context

WCAG 2.4.6 Headings and Labels (Level AA)

  • Some labels or headings not informative in context

WCAG 2.4.7 Focus Visible (Level AA)

  • Sometimes focus indicator not visible in parts of the content

Understandable

WCAG 3.2.2 On Input (Level A)

  • Sometimes context change on input not communicated beforehand

WCAG 3.3.1 Error Identification (Level A)

  • Some error messages not linked to the fields

WCAG 3.3.2 Labels or Instructions (Level A)

  • Some interactive elements missing descriptive names
  • Not all labels or instructions not linked to the fields or missing

Robust

WCAG 4.1.2 Name, Role, Value (Level A)

  • Some elements with incorrect ARIA
  • Some meaningful roles not marked for assistive technology or marked incorrectly

WCAG 4.1.3 Status Messages (Level AA)

  • Missing announcements for status messages

Documents

The service may contain many partially inaccessible PDF documents. The documents can contain images without alternative text, have missing tags so they don’t work correctly with screen readers, have incorrect reading order as well as unclear link text. Nordea is currently working on correcting these documents. 

Accessibility feedback

Did you find accessibility difficulties in our digital services? If you did not find an answer in our accessibility statement regarding the service, please send us feedback.

Give feedback on accessibility

Supervisory authority

If you notice accessibility issues with the site, first provide feedback to us, the site administrator. The response can take 14 days. If you are not satisfied with the answer you have received or do not receive a reply at all within two weeks, you can report it to the Finnish Transport and Communications Agency Traficom. The website of the Finnish Transport and Communications Agency Traficom explains in detail how the notification can be made and how the matter is handled.

Contact details of the supervisory authority

Finnish Transport and Communications Agency Traficom

Digital Accessibility Supervision
PO Box 320
FI-00059 TRAFICOM
Switchboard: +358 29 534 5000

https://www.traficom.fi/en/traficom/accessibility

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