Accessibility statement for Nordea’s digital chat and chatbot services

This accessibility statement is applied to Nordea’s chat and chatbot services at and in Nordea Netbank. This statement was published on 18 December 2020. The service is subject to the Finnish Act on the Provision of Digital Services, which requires the websites of credit institutions to be accessible. We have assessed the accessibility of the service ourselves.

Accessibility of the digital service

This service is partially compliant with the accessibility requirements. The identified shortcomings are planned to be fixed during 2021, unless otherwise stated. The statement will be updated as issues are resolved.

Non-accessible content

3. The website is not yet fully compliant with the requirements in all respects.


3.1.2  Language of parts (AA) – The human language of each passage or phrase in the content can be programmatically determined.

Pictures are not specified. Logos and pictures are read as pictures.

Accessibility feedback

Did you find accessibility difficulties in our digital services? If you did not find an answer in our accessibility statement regarding the service, please send us feedback.

Give feedback on accessibility

Supervisory authority

If you notice accessibility issues with the site, first provide feedback to us, the site administrator. The response can take 14 days. If you are not satisfied with the answer you have received or do not receive a reply at all within two weeks, you can report it to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland explains in detail how the notification can be made and how the matter is handled.

Contact details of the supervisory authority  

Regional State Administrative Agency of Southern Finland 
Accessibility Control Unit 
telephone number exchange 0295 016 000  

www.saavutettavuusvaatimukset.fiOpens new window