Nordea ID Talk Device

Accessing Nordea Netbank

1. Go to Nordea Netbank.  
2. Select Nordea ID device as the identification method. 
3. Enter your user ID on the login page and select OK.
4. Open the camera of your Nordea ID Talk Device by pressing the SCAN button and point the camera at the QR code on the confirmation page.
5. Make sure that the text read out by the device matches what you’re doing. If you want to listen to the text again, press the repeat button.
6. Press the OK button on the device.
7. Enter your PIN into the device and press the OK button.
8. The Nordea ID Talk Device creates you a 9-digit code that you need to enter into the relevant field on the login page. Then click OK on the login page. 

You are now securely logged in.

Accessing third-party services

You can use the Nordea ID Talk Device to access third-party services, such as MyTax and the OmaKela e-service, when your Nordea access codes are linked to strong electronic identification (e-identification). 

1. Select Nordea ID Talk Device as the identification method. 
   
2. Enter your user ID on the login page and select OK. 
   
3. Open the camera of your Nordea ID Talk Device by pressing the SCAN button and point the camera at the QR code on the confirmation page.
4. Make sure that the text read out by the device matches what you’re doing. If you want to listen to the text again, press the repeat button.
5. Press the OK button on the device.
6. Enter your PIN into the device and press OK.
7. The Nordea ID Talk Device creates you a 9-digit code that you need to enter into the relevant field on the login page. Then click OK on the login page. 
   

You are now securely logged in.

How to confirm a transaction

You can use the Nordea ID Talk Device to confirm a transaction, such as a payment in Nordea Netbank or an online purchase. 

1. To confirm your transaction, open the camera of your Nordea ID Talk Device by pressing the SCAN button.
2. Point the camera at the QR code on the confirmation page and scan the code.
3. Make sure that the text read out by the device matches what you want to confirm. If you want to listen to the text again, press the repeat button.
4. Press the OK button on the device.
5. Enter your PIN into the device and press OK.
6. The device will give you a 9-digit response code. Enter this in the response code field on the screen of your computer and click OK.

The transaction is now confirmed.

How to use the Nordea ID Talk Device when calling us

You can use the Nordea ID Talk Device for verifying your identity and confirming transactions on the phone with our Customer Service:

1. Select the Nordea ID device as you are instructed on the phone.
2. Press OK to turn on your Nordea ID Talk Device.
3. Select MENU and Login.
4. You will hear a two-digit challenge code.
5. Enter the challenge code into the Nordea ID Talk Device and press OK.
6. Enter your PIN into the device and press OK. 
7. The device will give you a 9-digit response code.
   
8. Enter the response code on your phone followed by a hashtag (#) in order to verify your identity or confirm a transaction.

Security with the Nordea ID Talk Device

The Nordea ID Talk Device is personal and you should never give it to anyone else. Your personal identity number and the codes created with the device correspond to your signature. Don’t let anyone use the Nordea ID Talk Device on your behalf and never reveal your codes if anyone asks for them in an email or text message or over the phone.

What should I do if I lose my Nordea ID Talk Device?

If your device is lost or stolen or you suspect it’s being used by someone else, please contact our blocking service immediately, tel. 020 333 or +358 20 333 (if calling from abroad), to block your device. The service is open around the clock. You won’t automatically receive a new device to replace the old one. If you still need the device, you have to place an order for a new one.