Nordea Customer Ombuds (previously Customer Ombudsman)

We recommend contacting the Customer Ombuds as soon as possible after you receive a response to your complaint.

If you are contacting the Customer Ombuds on behalf of another person, a company or another organisation, you must be authorised to act on their behalf. If necessary, we will ask you to provide a specified power of attorney.

To help us handle your matter as smoothly as possible, please tell us:

• what matter or previous complaint your request concerns
• what you are unhappy with in the response or decision
• what change, statement or outcome you are seeking
• why you consider the response or decision to be incorrect or incomplete.

Describe what happened clearly and focus on the issues you would like the Customer Ombuds to consider. Before submitting your request, make sure that the information you have provided is correct and that your request reflects your own view of the matter.

You can contact the Customer Ombuds using the form below or by post:

Customer Ombuds
Satamaradankatu 5
FI-00020 Nordea

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