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Where’s Otto?
ATMs
Nordea customers have access to a wide network of various ATMs for withdrawing and depositing cash. At some ATMs, you can also make a donation to charity and top up your prepaid phone subscription.
Services at TalletusOtto ATMs
At TalletusOtto ATMs you can:
- deposit all official euro banknotes and coins that are in good condition (banknotes from 5 to 500 euros and coins from 1 cent to 2 euros). The cash will be credited to your account immediately. You can make a deposit when you have a Visa Debit, Visa Electron or MasterCard/Visa combination card with the debit feature from Nordea in Finland. Corporate customers can make cash deposits with a Business Visa Debit card.
- withdraw 20 and 50 euro banknotes from your bank account or credit card account.
- make balance and transaction queries. Note that balance and transaction queries are not possible from a Visa account.
The service is available in Finnish, Swedish and English.
Tip: We recommend that you open your piggy bank at home to check that there are no other objects besides coins in it. This will ensure that the ATM works without any problems.
Deposit limits
Banks have a statutory obligation to identify and know their customers. Additionally, they have an obligation to prevent money laundering and activities related to the black economy.
Due to these obligations, Nordea has set a cash deposit limit of 3,000 euros per calendar month for personal customers and 5,000 euros per calendar month for corporate customers.
A deposit receipt will always show how much you can still deposit to your account in the current month: “Your deposit limit at ATMs is 3,000 euros per month. The amount you may deposit at cash deposit machines this month is xxxx.xx euros.”
If you need to deposit more than your limit allows at ATMs, please contact your account branch.
Verifying the authenticity of banknotes
Deposit ATMs verify the authenticity of all banknotes deposited into them in accordance with the regulations of the European Central Bank.
If a banknote is worn, damaged or counterfeit, the ATM will seize it. The depositor is informed of this on the ATM’s display and on the receipt. If the banknote is found to be genuine after further examination, its value will be credited to the depositor’s account in about a week’s time.
If the banknote is found to be counterfeit, it will be handed over to the police and its value will not be credited to the depositor’s account. In the latter case the depositor can contact the police in about three weeks’ time from the date of the deposit to inquire about the banknote.
Prices
| Deposit | Price |
| Personal customer's deposit | 3 deposits free of charge per month, deposits in excess of this EUR 2.50 each and 0.70% of the value of the deposit
|
| Corporate customer's deposit | 2,50 € per deposit plus 0.75% of the euro amount of the deposit |
| Withdrawals and other transactions | Price |
| 1-4 cash withdrawals /calendar month | 0,00 € |
| 5th or more cash withdrawals /calendar month, €/cash withdrawal | 1,00 € |
| Separate balance query | 0,80 € |
| Transaction query | 1,50 € |
Services at Otto ATMs
At Otto ATMs you can:
- withdraw 20 and 50 euro banknotes.
- make balance and transaction queries.
- top up a prepaid phone subscription.
- make a donation to charity.
Newer Otto ATMs offer instructions to the visually impaired on how to use the ATM through an earpiece connection.
Prices
| Withdrawals and other transactions | Price |
| 1-4 cash withdrawals /calendar month | 0,00 € |
| 5th or more cash withdrawals /calendar month, €/cash withdrawal | 1,00 € |
| Separate balance query | 0,80 € |
| Transaction query | 1,50 € |
Services at OttoPlus ATMs
At OttoPlus ATMs you can:
- deposit all official euro banknotes to the account linked to your debit card. The maximum deposit is 100 banknotes or 5,000 euros. You can make a deposit when you have a Visa Debit, Visa Electron or MasterCard/Visa combination card with the debit feature from Nordea in Finland. Corporate customers can make cash deposits with a Business Visa Debit card and Business Deposit Card.
- withdraw cash.
- make balance and transaction queries.
- make a donation to charity.
- top up a prepaid phone subscription.
Tip: Insert only clean and undamaged banknotes into the ATM.
OttoPlus ATMs don’t accept coins and they are smaller than the TalletusOtto ATMs installed by Automatia.
The services are available 24/7.
Deposit limits
Banks have a statutory obligation to identify and know their customers. Additionally, they have an obligation to prevent money laundering and activities related to the black economy.
Due to these obligations, Nordea has set a cash deposit limit of 3,000 euros per calendar month for personal customers and 5,000 euros per calendar month for corporate customers.
A deposit receipt will always show how much you can still deposit to your account in the current month: “Your deposit limit at ATMs is 3,000 euros per month. The amount you may deposit at cash deposit machines this month is xxxx.xx euros.”
If you need to deposit more than your limit allows at ATMs, please contact your account branch.
Verifying the authenticity of banknotes
OttoPlus ATMs verify the authenticity of all banknotes deposited into them in accordance with the regulations of the European Central Bank.
If a banknote is worn, damaged or counterfeit, the ATM will seize it. The depositor is informed of this on the ATM’s display and on the receipt. If the banknote is found to be genuine after further examination, its value will be credited to the depositor’s account in about a week’s time.
If the banknote is found to be counterfeit, it will be handed over to the police and its value will not be credited to the depositor’s account. In the latter case the depositor can contact the police in about three weeks’ time from the date of the deposit to inquire about the banknote.
Prices
| Deposit
| Price
|
| Personal customer's deposit | 3 deposits free of charge per month, deposits in excess of this EUR 2.50 each and 0.70% of the value of the deposit
|
| Corporate customer's deposit | 2,50 € / per deposit + 0.75% of the euro value of the deposit |
| Withdraval
| Price
|
| 1–4 cash withdrawals per calendar month | 0,00 € |
| 5th or more cash withdrawals per calendar month, EUR per cash withdrawal | 1,00 € |
| Separate balance query | 0,80 € |
| Transaction query | 1,50 € |
