When can I make a card debit inquiry?
You can make a card debit inquiry, ie a claim concerning card transactions, to Nordea if
- You notice card purchases and/or ATM withdrawals on your account statement which you have not made
- a card purchase you have made has been debited twice
- you have not received goods or services ordered with the card
- the product you have received is faulty
First try to solve the matter directly with the service provider
If the seller has breached the contract (eg a transaction has been debited twice, you have not received the products you have ordered, or the product does not correspond to your order), first try to contact the seller. If you cannot settle the matter with the seller, you can make a claim to Nordea. Send us a copy of the correspondence between you and the seller (eg a reference number you have received for a canceller hotel booking) as an appendix to your claim.