FAQ online access codes and the code app

Questions and answers

How do I activate Nordea ID app?

If you are our personal customer, you log into Nordea Business with your personal banking credentials. In this case, you do not need to make any changes to the Nordea ID application.

If you are not our personal customer, you can activate the application for your use with another bank's personal customer credentials. Once the activation is complete, you will receive a personal user id in the application with which you log into Nordea Business.

How do I use Nordea ID app in offline mode?

You can also use Nordea ID app when you are not connected to the internet (offline).

1. Open the Nordea ID app in your mobile device.
2. Select ‘Go offline’.
3. Select ‘LOGIN’.
4. Enter your PIN in the app and tap ‘Next’.
5. The code app will give you a response code.
6. Enter your user ID and the response code on the login page. Proceed by clicking ‘OK’.

I have forgotten the PIN for my Nordea ID app.

We cannot check or reset the PIN for your Nordea ID app. If you have forgotten your PIN, you must create a new user in the app.

I have set up the application. How can I confirm my payments?

When you are on the payment confirmation page in Netbank, you must open the code app. The app will automatically ask you for the PIN that you use when logging in to Netbank. If you have several users registered in the same code app, remember to select on the app’s start screen the user name with which you logged in to Netbank.

The code app says “The code app is ready to use”, but there is no login request. What should I do?

If you have created several users in the same app, you must select the user name with which you want to log in on the start screen where the text “The code app is ready to use” is displayed. The start screen always displays the last user name used for login. By tapping this name, you can select one of the other user names registered in the app.

If you log in to Netbank with a mobile device, remember to use the Corporate Mobile Bank app, as the Nordea Mobile app is intended for personal customers.

How do I delete a user from Nordea ID app?

If you are authorised to sign for your company, you can delete a user from the code app by calling Nordea Business Centre, tel. 0200 26262 (local rates apply), Mon–Fri 9.00–16.30. Please have your personal online banking codes at hand when calling.

Can I get a code calculator for my company?

You can order a code calculator to access corporate Netbank by sending a message from your personal Netbank if you are authorised to sign for your company, or from your company’s Netbank, or by calling Nordea Business Centre, tel. 0200 26262 (local rates apply), Mon–Fri 9.00–16.30.

How can my company sign up for Netbank?

You can open the Netbank service for your company in a phone meeting. You can book an appointment for a meeting by calling Nordea Business Centre, tel. 0200 26262, Mon–Fri 9.00–16.30.

Can I activate the code app on more than one device?

You can install the code app on several devices and activate the same user of Nordea Business Netbank in the code app on any number of those devices. Note that the activation code is a one-time code, so you must have separate codes for each device.