Keeping your information up to date protects you: we want to safeguard corporations’ financial interests and protect them from illegal activity, such as identity thefts, hoaxes and phishing of information.
However, some of the questions are based on other reasons. Nordea is one of Europe's largest banks and we want to be socially responsible. Banks are subject to many laws including ones that seek to prevent, for example, money laundering, terrorism and financial crime.
The bank may also use, as applicable, the information provided by you in connection with the banking services for which we as a bank are obliged to obtain certain information about you, for example, to assess the suitability of an investment product or service for you. Then we will not have to ask you the same questions many times.
We always ask questions when establishing a new customer relationship, and after that we update the information regularly when a company representative or an entrepreneur contacts Nordea Business Centre (tel 0200 26262) or a branch. It is also possible that we call the customer or send the basic information form for the customer to fill in. The questions are the same as the ones asked at customer meetings.