Nordea Black

Fast Track – quicker, smoother security checks

Fast Track is a service you can book in advance, allowing you to pass through security more quickly and travel with greater ease. You can enjoy airport restaurants, lounges and shopping with no need to hurry.

Please note that Fast Track is a separate service. Companion benefits linked to Priority Pass do not apply to Fast Track security checks.

How to start using the Fast Track benefit:

1. Book your Fast Track security check in the Mastercard Travel Pass app or website: Travel Pass website, Travel Pass app: App Store and Google Play.
2. In the app or on the website, select the airport, the number of passengers and the time slot for the security check.
3. You receive your Fast Track ticket in the Travel Pass app or via email.
4. You can find the dedicated Fast Track security lane by following the signs at the airport.
5. Show the Fast Track ticket you have received in the Travel Pass app or via email at the Fast Track security check.

The Fast Track service is free for cardholders. Upon booking, the booking app shows that the price of the service is 7.20 euros per person*. Once the service is booked, the price will be reset to 0 euros for the cardholder. For other passengers connected to the same Fast Track booking, the service is subject to a fee (7.20 euros per person*). 

*) The price applies to the Helsinki-Vantaa Airport. The price of the Fast Track service may vary at other airports that offer the service. You can check the current price for different airports on the Mastercard Travel Pass website or app.

Make the most of your waiting time – a new restaurant benefit for Helsinki Airport passengers

As a Nordea Black cardholder, you have a unique opportunity to enjoy a free menu in one of three top restaurants at the Helsinki Airport with one companion. This new restaurant experience is an alternative to the traditional Priority Pass lounge.

You and your companion can choose a special Private Banking menu at either Bubbles that serves wine and delicious tasting plates in the Schengen area or Nordic Kitchen that offers classic flavours from all around Scandinavia (Schengen or non-Schengen area). In addition, you get 15% off all purchases outside the set menu in these restaurants. You can also use the take away option in the Nordic Kitchen restaurants.

To use this benefit, show your boarding pass and Nordea Black card to the restaurant staff. You don’t need to pay for your meal with your Black card to receive the benefit.

Where can you find the restaurants?

The two restaurants in the Schengen area are located next to gate 26. Nordic Kitchen in the non-Schengen area is located in the central plaza in gate area 37–39.

Concierge service – your personal assistant, just a phone call away

With your Nordea Black card, you have access to an exclusive concierge service. Your personal assistant takes care of practical arrangements for you both in everyday life and on special occasions. Whether you need information about an upcoming travel destination or help with booking flights and hotels, organising a party or renting a car, the concierge service is available to you 24/7. You’ll also gain access to exclusive offers, tickets and benefits that are not widely available. 

The concierge service itself is free of charge – you only pay for the services you order. 

To explore your perks and what the service can do for you, visit the website of Mastercard Travel & Lifestyle Services. If you have any questions about the concierge service, you can call their customer support or reach out via email or chat.

How to register for the concierge service:

To activate the service for the first time, you need to register your Nordea Black card with the concierge service. You can either register for the concierge service on the website of Mastercard Travel & Lifestyle Services or by calling their customer support.

Register on the website

1. Go to the website of Mastercard Travel & Lifestyle Services.
2. Select “Suomi” as the country/language and click on “Rekisteröidy”.
3. Follow the steps and fill in the requested information.
4. You will receive a confirmation email from the concierge service within 24 hours from completing the registration. Follow the instructions in the email to confirm that you want to activate the service.
5. The service is now available to you.

Register by phone

1. You can call the concierge service customer support for free from Finland on 0800 774 186. For calls from abroad, the number is +358 972 522 513 (local rates apply). Customer support is available from 9.00 to 21.00. Service is provided in Finnish and, on request, in Swedish Monday to Friday from 9.00 to 18.00. At other times, the service is available in English. If the Finnish customer support team is busy, your call will be forwarded to the English-speaking customer support team.
2. They will register your Nordea Black card with the concierge service.
3. You will receive a confirmation email from the concierge service within 24 hours from completing the registration. Follow the instructions in the email to confirm that you want to activate the service.
4. The service is now available to you.

How to use the service

Once you have registered your Nordea Black card with the service, you can contact the concierge service for your needs.

• You will have access to all your perks on the Mastercard website. The concierge service is also available to you via email at mastercard.fi-eu@tengroup.com. The chat service on the Mastercard website is at your disposal 24/7.
• If you want more information about the services available and to order services, please contact the concierge service customer support. You can reach the support team on 0800 774 186 (or +358 972 522 513 when calling from abroad; local rates apply). Customer support is available from 9.00 to 21.00. Service is provided in Finnish and, on request, in Swedish Monday to Friday from 9.00 to 18.00. At other times, the service is available in English. If the Finnish customer support team is busy, your call will be forwarded to the English-speaking customer support team.

Comprehensive cover from travel to shopping

Travel insurance

Nordea Black cards include continuous travel insurance for trips in Finland and abroad. The insurance is valid even if you do not pay for the trip with your Nordea Black card. The policy covers medical treatment while travelling, travel accidents and damaged baggage. It also includes cover for delays to baggage, flights or other public transport, as well as trip cancellation and interruption, and personal liability.  

Cover applies to Nordea Black cardholders aged 16 to 78 and accompanying family members, subject to the insurance terms and conditions.

Travel insurance terms and conditions

Travel insurance claim form

Product Safety Insurance

This insurance provides valuable and comprehensive additional protection, not only for the cardholder but also for accompanying family members.

Use your Nordea Black card for your purchases to benefit from this cover. When you use your card’s credit facility to pay for an item costing between 100 and 2,000 euros for your home or holiday home, you get complimentary insurance for the purchase. Product Safety Insurance covers damage to or breakage of goods bought in the Nordic countries. 

Terms and conditions for Product Safety Insurance

Additional insurance included in your Nordea Black card:

• Extended warranty provides valuable additional protection by covering the breakdown of household appliances or consumer electronics purchased for your home, provided the item has been paid for in full using the credit facility on your card. The extended warranty is valid for up to two years and comes into effect once the manufacturer’s or retailer’s original warranty has expired.
• Cancellation cover reimburses unused tickets if you are unexpectedly unable to attend an event. You may be eligible for compensation if the tickets have been purchased using the credit facility of your card.
• Golf insurance covers your golf equipment and personal belongings if they are stolen during play, as well as the bar bill following a hole-in-one. You may also be compensated for unused golf club membership fees or tournament entry fees, provided these have been paid in full using the credit facility on your Nordea Black card.   
• Identity theft insurance safeguards you against the unauthorised use of your name and personal identity number if someone attempts to open a credit or bank account in your name.

Identity theft insurance is valid for the cardholder automatically, with no payment requirement. The other additional policies – extended warranty, cancellation cover and golf insurance – apply when the relevant product or service has been paid for in full using the credit facility on your Nordea Black card.

Extended warranty and additional insurance

Cashback and Click to Pay

Get 0.5% cashback on all your credit card purchases*

With Nordea Cashback, you will earn back 0.5% of any purchases you make with your Nordea Black credit card. You can earn up to 150 euros a year in cashback when you spend 30,000 euros. We will credit your cashback directly to your credit card on your next invoice. You can also see this payment in your card transactions in Nordea Mobile and Netbank.

This summer (from 1 June to 31 August 2026), you can earn double cashback at restaurants, events and other experiences with your Nordea Gold, Platinum or Black credit card. You earn cashback when you pay with your card’s credit facility. Read more about the limited-time summer cashback rate. 

*Does not apply to cash withdrawals, debit purchases made with combination cards, nor transfers or payments associated with gambling.

Click to Pay – shop online safely and conveniently

Your Nordea Black card has a new feature for easy online payments. When you activate your card in Click to Pay, you no longer need to enter your card number, remember your PIN or fill in forms. Click to Pay allows you to pay easily in just a few clicks. The service is provided to you by Nordea in cooperation with Visa and Mastercard. 

How to start using Click to Pay