What you should do

1. Make an appointment for an online meeting

  • You can make an appointment by calling Nordea Customer Service, tel 0200 70 000 (local call charge/mobile call charge)
  • You will receive a confirmation message about the online meeting to your mobile phone and in Netbank

2. Prepare for an online meeting

  • Log into your Netbank
  • Read the invitation to the meeting and the agenda
  • iPad/ iPhone and Android devices: you can use Netbank or Nordea Mobile app

3. At the start of the meeting

  • Be logged in your Netbank and have your phone and access codes handy
  • We will call you at the start of the meeting.

4. Join the online meeting

  • Join the online meeting by clicking the meeting link in your Netbank.
  • Type your name and click 'Join the meeting'.
  • Wait until you are admitted to the meeting.
  • If you are connecting trough iPad or iPhone device you will be asked to download an app to join the online meeting.
  • Before the meeting starts your advisor will ask you to authenticate yourself. If you want to you can share video with your advisor.

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Technical information

Most PCs, Macs and operating systems can be used for online meetings. Users of Internet Explorer need to have Adobe Flash Player installed. The latest browser versions can also be used on iPads and Android tablets.

Contact us

Become a Private Banking customer?

0200 70000 (lnc/mcc*)

* local network charge/mobile call charge