What you should do
1. Make an appointment for an online meeting
- You can make an appointment by calling Nordea Customer Service, tel 0200 70 000 (local call charge/mobile call charge)
- You will receive a confirmation message about the online meeting to your mobile phone and in Netbank
2. Prepare for an online meeting
- Log into your Netbank
- Read the invitation to the meeting and the agenda
- iPad/ iPhone and Android devices: you can use Netbank or Nordea Mobile app
3. At the start of the meeting
- Be logged in your Netbank and have your phone and access codes handy
- We will call you at the start of the meeting.
4. Join the online meeting
- Join the online meeting by clicking the meeting link in your Netbank.
- Type your name and click 'Join the meeting'.
- Wait until you are admitted to the meeting.
- If you are connecting trough iPad or iPhone device you will be asked to download an app to join the online meeting.
- Before the meeting starts your advisor will ask you to authenticate yourself. If you want to you can share video with your advisor.