You can try the instructions and tips below, when your card is not working at a payment terminal, at an ATM or online.
Available balance on your account/available amount of credit
- Check that the balance is sufficient on your bank or credit account or activate the credit transaction query service in your mobile bank or Netbank. You can also view your balance or credit transactions at an ATM. A fee is charged for balance queries at ATMs in accordance with the valid tariffOpens new window.
- The spending limit of a parallel card has an effect on how much credit the parallel card holder can use during an invoicing period. The parallel card holder can agree on the spending limit with the principal card holder by contacting Nordea Customer service on the phone or via chat and identifying themselves.
Please note than in some cases your payments may show on the account with a few days’ delay.
You can check your card’s security limits and change them when necessary in your mobile bank or Netbank.
For security reasons, the security limits on your card should be set low and changed as necessary when making a larger purchase in order to prevent debiting of higher amounts from your account in cases of misuse.
Please also check the following restrictions in your mobile bank or Netbank:
- Usage area
- Online usage
- Online gambling is prevented on cards renewed after 9 May 2018 (does not automatically apply to annually renewed cards). You can remove the block by calling Nordea Customer Service.