Frequently asked questions
- How do I open an account?
The easiest way to open an account and order a card linked to it is to do it in Netbank.
The most convenient way to open an account for an underage child is to go the ‘Open banking services for your child online’ service.
- How can I terminate my account?
You can terminate your account by contacting Nordea Customer Service via chat, netbank message or by calling, tel 0200 70 000 (local network charge/mobile call charge). You can log in to chat with other banks’ online banking codes, too.
- How do I make an additional payment confirmation?
When you are using the code app or a code calculator, the additional confirmation can easily be made via the app or the calculator.
The additional payment confirmation can also be made with an SMS. You must first register for the SMS service before you can confirm payments by an SMS. You can register for the service in Netbank, under Mobile services/SMS confirmation.
- How can I terminate a recurring payment?
You can terminate recurring payments in Netbank under: Everyday finances -> Other payments -> Due payments and transfers, select the payment to be deleted -> Delete.
- How can I delete an e-invoice order?
You can delete an e-invoice order in Netbank under: Everyday finances -> E-invoices -> select the invoicer to be deleted from the list -> Delete
- How can I make a cross-border payment?
You can make cross-border payments easily in Netbank by choosing ‘Currency payment’ under ‘Other payments’. You can make euro payments to the EU/EEA, Switzerland and Monaco in Netbank and mobile bank, just as you would make domestic credit transfers.
- How and from where can I order foreign currency?
As a Nordea personal customer, you can order foreign currency easily in FOREX Bank’s Nettivaluutta service. You can access the service via the travel currency pages in Netbank. The service will direct you to the foreign currency ordering page. Foreign currency in cash is no longer available at Nordea branches. Read more about foreign currency.
- Where can I find my PerkAccount statement?
The location of PerkAccount e-statements has changed as of 1 October 2020.
E-statements covering transactions registered in September 2020 or later will be available in the new Netbank under Finances > Documents.
The e-statements created between 25 February 2020 and 30 September 2020 will remain available in both the new and old Netbank under Contact > Agreements and documents. Older e-statements created before 25 February 2020 are available in the old Netbank under Everyday finances > Documents. A new e-statement will be created two banking days after the end of the previous month at the earliest.