Questions and answers about payment and credit cards
- How can I order a new card to replace a broken one?
You can order a new card in Netbank. Renewal orders are subject to a fee set in our tariff.
- My card doesn’t work, what should I do?
There may be various reasons for why your card isn’t working. Read more on our page “When your card is not working”Opens new window where we have compiled the most typical situations in which your card might not be working and instructions on how to fix it.
- How do I report a lost card and file a complaint?
If your card is lost or fallen into the wrong hands, it’s important to act fast. In mobile bank, you can instantly block the use of the card temporarily or cancel the card permanently. If your card has fallen into the wrong hands and you notice transactions in your account you don’t recognise, file a card complaint. See our instructions on what to do when your card is lost or you want to file a card complaint.Opens new window
- I have forgotten my PIN. Where can I find it?
You can check your PIN easily and free of charge from either mobile bank or Netbank. In mobile bank, you can check your PIN by selecting the card and tapping PIN code -> Show PIN. In Netbank, you can check your PIN under Overview or Finances -> Cards -> select card -> View PIN -> Show PIN.
- How can I change the due date and instalment percentage of my credit card?
You can change the due date and instalment percentage of your credit card in the old Netbank under Everyday finances -> Cards -> Changes to credit card -> Other changes to credit card. You can change the due date free of charge, but changing the instalment percentage is subject to a fee set in our tariff.
- How can I make changes to the security limits, usage area and online usage of my card?
Your card’s security settings can be changed in the old Netbank under Everyday finances -> Cards -> Security limits/Usage area and Internet.
In the new Netbank, you can change the security settings by going to Finances -> Cards. Select the card whose settings you wish to change and edit the settings under ‘Card details’.
- How can I block a lost/stolen card?
The easiest way to block your card is to do it in mobile bank. select the desired card from mobile bank’s accounts section and then select -> Block card. You can block the use of the card temporarily or cancel the card permanently. If you cancel your card permanently, you will be sent a new card automatically.
- How do I terminate and cancel my card?
If you want to terminate and cancel your card, please contact Nordea Customer Service via chat or by phone, tel 0200 70 000. Service in English is available Mon–Fri 8.00–18.00. We recommend that all our customers have at least two cards. This way you are covered if you break or lose one of your cards. Check if your Mobile Plus or Basic packageOpens new window includes two cards free of charge.
- I have ordered a new card. How will I get it?
Nordea cards are primarily delivered to your home address in Finland, which you have provided to Nordea. You will receive the card within about one week and a half from the card order. The delivery is free.
Alternatively, you can request the express delivery option and pick up your card at one of Matkahuolto’s service points, of which there are around 800 across Finland. Matkahuolto delivers cards within 2 to 3 weekdays from the card order to the service point closest to you indicated by your postal number. The express delivery by Matkahuolto is subject to a fee (EUR 10) and it requires that you order your card through Nordea Customer Service.
Further information on card deliveries to a foreign address, for example, is available from Nordea Customer Service.
- How do I renew my card when it’s about to expire?
Expiring cards will be renewed automatically. You will be able to use your card until the end of the last month of validity stated on the front of your card. You will receive a new card by post at least two weeks before your old card expires. Please check if you have already received a new card in the mail to your home address.