Protect your device

Your PC and information security

You can improve web security by making sure that your Internet browser, antivirus software and firewall software are regularly updated.
But even the highest level of protection for your PC and web connection will not guarantee perfect data security if you hand over your personal information over unencrypted e-mail or if you open attachments the sender and content of which are unknown to you. In addition to technical solutions, your own vigilance can help you ensure that you conduct your online business in a secure way.

Firewall protects your PC

Firewall is an isolating system that prevents an outsider from installing malware or phishing programs to your PC over the Internet. For a home user, installing a firewall program is the most important step in protecting your PC.

Antivirus software protects your PC from malware

Antivirus software checks computer files for viruses and other malware. It can also warn you if a website is trying to install malware on your computer. Installing antivirus software and updating it regularly is another important step in protecting your own PC.

E-mail use

E-mail messages are transmitted over the open Internet, so you must not send confidential information or information subject to bank secrecy in regular e-mail.

Activate phishing filter in new browsers

One way to identify scams is to activate the phishing filter which is automatically installed in new browser versions.

Security on your mobile phone

  • Always keep you phone in sight, as long as you know where it is, nobody will be able to use it without your knowledge.
  • By adding a code to open your phone, it makes it more difficult for others than yourself to use your phone and get access to sensitive information.
  • Make regular and frequent back-ups of your phone.
  • Make sure you have the phone’s IMEI number written down if you need to block it.
  • IMEI = International Mobile Equipment Identity – this is a unique number that identifies your phone. It is usually found on the inside of the battery compartment, and for some phones, it can be displayed by entering *#06# on the dialing keypad.
  • Before you travel abroad, make sure you have a telephone number for your phone operator that can be used from another country.

If you have a smartphone, there are some additional things you can do to keep it safe:

  • Only install apps from sources that you can trust.
  • Only connect to a wifi network that you trust. There are cases where fake hotspots have been used to gather information from the phones.
  • Install a location detection app that can be used from another device in order to find your phone when it has been misplaced or stolen.
  • Update your operating system and your apps on a regular basis – with updates comes new security features, new functionality and better usability.
  • Do not jailbreak your phone. When you root or jailbreak your phone, you remove the overall security from the device.
  • Install an antivirus software on your phone, whenever possible.

If you lose your phone, or if it is stolen:

  • Contact your phone company to block your mobile phone subscription.
  • Check with your phone company if it is possible for them to remove sensitive information (swipe the phone).
  • In case of theft; contact the police to report the incident.
  • Disable any bank SMS alerts you have set up. You can do that from the Internet bank.

Protect your device and software with passwords

Both you as a customer and Nordea as a bank have a responsibility to protect confidential information and make sure that it is not misused.

You should protect your devices (pc, mobile phone and tablet) and your data by access codes. Choose passwords that are easy for you to remember but hard for others to guess. Don't use userIDs, names, words, popular phrases, birthdays or the like as part of the passwords. You should be extra careful when handling your access codes and ensure nobody else but you can access and use them.

What is a good code for a device?

The following advice is not about setting your online banking credentials but for the device you use for accessing our services. 

  • It consists of at least eight characters.
  • It consists of both numbers and letters.
  • It includes special characters (#, ¤, %).


It is changed regularly and the new password is as different from the old one as possible.
You should never keep your different access codes in the same place as your identification card, for example in your wallet, handbag or at home.

Contact us

Card security

If your card gets lost or stolen, block it immediately by calling the card blocking service.

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Report an attempted online hoax

If you suspect a netbank scam contact Nordea immediately.

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Security

Netbank and access codes allow Nordea to offer secure banking services and to protect your information according to the laws and legislation concerning information security.

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Online threats

If you receive an e-mail which asks you to give data on your banking details, you must delete it and not reply to it under any circumstances.

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