Beware of malware

Malicious software

Malware is short for malicious software. It is any kind of unwanted software that is installed on your device (pc, tablet, mobile phone) without your permission or without you even knowing it. Malware can also be distributed through USB sticks so as a rule you should never use USB sticks that you find or borrow from friends or colleagues.

Malware is designed to damage or disrupt a system. It can also be used to give an online criminal control over a device or to steal personal information.

Examples of malware: virus, worms, Trojan horses.

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“Phishing” means the prying of personal, card or online banking data by e-mail, telephone and/or fake websites. The data are collected for criminal purposes.

Protect yourself against phishing

  • The newest browsers allow you to activate an alert for pages identified as phishing.
  • Do not send confidential personal or banking information by regular e-mail. Only send it from a secure website where messages are encrypted. Regular e-mail is not encrypted; it corresponds to sending a postcard which anyone can read. Ensure that the website is encrypted and runs in secure mode: check that the browser bar has a padlock icon before sending confidential information.
  • The Mail function inside Netbank is a secure way to communicate with us. Do not send sensitive personal or financial information in an open e-mail because it has not been encrypted.
  • Do business only with companies you know and trust.
  • Monitor your account and card transactions. Review your order confirmations, credit card bills and account statements as soon as you receive them. Make sure that you are only charged for transactions you have made. If you notice errors in your account details, report them immediately by calling Nordea Customer Service.
  • Avoid distributing your e-mail address on the Internet.
Phishing of access codes by e-mail

Phishing of access codes by e-mail

Like spammers, phishers use e-mail addresses collected by various means and send phishing messages to countless people simultaneously. They do not know which bank’s customer the recipient is. Phishers do not have access to e-mail addresses or any other personal data stored by banks. The aim of phishers is to steal money with data collected in a fraudulent manner.

Phishing of access codes by telephone
Phishing data in the social media
Have you received a phishing message?

Card security

If your card gets lost or stolen, block it immediately by calling the card blocking service.

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Report an attempted online hoax

If you suspect a netbank scam contact Nordea immediately.

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Protect your device

You can improve web security by making sure that your Internet browser, antivirus software and firewall software are regularly updated.

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Netbank and access codes allow Nordea to offer secure banking services and to protect your information according to the laws and legislation concerning information security.

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