Nordea Bank AB (publ) handles personal data in compliance with the Finnish Personal Data Act and legislation governing credit institutions. The bank always operates in compliance with the requirements set for bank secrecy and privacy protection.
Nordea Bank AB (publ) processes personal data in order to tend to and develop tasks and services related to credit institution and insurance operations, as well as to specify and identify the data subjects for the purposes of administration of contact information, risk management, direct marketing and offering targeted services to customers, and attending to the storage, reporting and inquiry obligations subject to statutory regulations and instructions and regulations and instructions by the authorities etc.
Nordea Bank AB (publ) records phone conversations and saves e-mails in an effort to confirm their contents when necessitated by circumstances or the service situation. Regulations governing bank secrecy and data protection prohibit the disclosure of data in the bank's possession to outside parties without the permission of the data subject, unless otherwise decreed by law.
Personal data is collected from persons entered in the customer data file or their representatives, from public registers maintained by authorities, registers containing information on payment defaults, and other reliable sources. Nordea Bank AB (publ) also uses personal credit information if the nature of the service or product so requires. The credit information is obtained from Suomen Asiakastieto Oy’s credit information register.
Nordea Bank AB (publ) may, within the restrictions of legislation, disclose personal data regarding the data subject to and obtain such data from a company which belongs to the same domestic or foreign group or economic interest consortium as the bank. Data may also be disclosed to authorities.
Personal data may also be disclosed in conjunction with a corporate arrangement or acquisition to a counterparty, if the disclosure of information complies with the purpose of handling the personal data.
The data subject has the right to check the personal data recorded, to demand that incorrect or insufficient information relevant to the handling of the matter be corrected or supplemented, or to demand that unnecessary or dated data be removed. The data subject also has the right to prohibit the use of their data for the purposes of direct marketing or other corresponding means of marketing. The data subject must contact Nordea Bank AB (publ) via a branch, Netbank or customer service in order to make such demands.
The personal data file referred to in the Personal Data Act can be obtained from Nordea Bank AB (publ) branches and website.
Description of data file (pdf, 13 KB)Opens new window (Customer register)
Description of data file (pdf, 11 KB)Opens new window (Potential customers’ register)