Lost card and fraud
- How can I block a lost/stolen card?
The easiest way to block your card is to do it in mobile bank. select the desired card from mobile bank’s accounts section and then select -> Block card. You can block the use of the card temporarily or cancel the card permanently. If you cancel your card permanently, you will be sent a new card automatically.
- What should I do if I have lost my card?
Cancel your card immediately if you have lost it or if your card details have fallen into the wrong hands.
In Nordea Mobile you can cancel a card by selecting the card and navigating to Security > Cancel the card. In Nordea Netbank you can cancel a card under Finances > Cards > select the card you want to cancel > Blocking > Cancel your card. We will automatically send you a new card to replace the cancelled one within 1–2 weeks.
If you think you can still find your card, you can set a temporary block on the card.
- How do I report a lost card and file a complaint?
If your card is lost or fallen into the wrong hands, it’s important to act fast. In mobile bank, you can instantly block the use of the card temporarily or cancel the card permanently. If your card has fallen into the wrong hands and you notice transactions in your account you don’t recognise, file a card complaint. See our instructions on what to do when your card is lost or you want to file a card complaint.Opens new window
- When and how do I make a card complaint?
If you don’t recognise a purchase made with your card, contact the seller first. If you are unable to contact them or resolve the issue with them, block your card in Nordea Mobile or the new Netbank or call the Blocking Service, tel. +358 20 333 (24/7).
Report the transactions you don’t recognise to Nordea by filling in the card complaint form. Please note that you can only file a complaint about finalised transactions and not authorisation holds.
See our instructions on filing a card complaintOpens new window. Here you will also find the card complaint form and instructions for submitting the form.
NB. You can report transactions made with credit cards issued by Nordea (card numbers starting with 522) online at https://www.nets.eu/fi-fi/asiakaspalvelu/Pages/Oikaisupyynt%C3%B6.aspx