“Phishing” means the prying of personal, card or online banking data by e-mail, telephone and/or fake websites. The data are collected for criminal purposes.

Phishing of access codes by e-mail

Like spammers, phishers use e-mail addresses collected by various means and send phishing messages to countless people simultaneously. They do not know which bank’s customer the recipient is. Phishers do not have access to e-mail addresses or any other personal data stored by banks. The aim of phishers is to steal money with data collected in a fraudulent manner.

Phishing of access codes by telephone

An unknown person may call you, introduce himself as a Nordea employee and ask you, for example, to give card numbers and PIN codes or to list your access codes and other confidential information or information that falls within bank secrecy. This is a criminal who is attempting to steal money with data collected in a fraudulent manner.

Have you received a phishing message?

  • If you receive an e-mail which asks you to give data on your banking details, you must delete it and not reply to it under any circumstances.
  • If you have given your access codes to third parties, notify us immediately by calling Nordea Customer service or call our blocking service outside Customer Service opening hours, tel 020 333 (24 hours a day), from abroad +358 20 333 (24 hours a day).
  • You can report phishing e-mails to us.