Cancellation and Refund
You can cancel a SEPA direct debit request before the due date by contacting your own Nordea Branch. The cancellation must be made no later than by 12.00 on the banking day preceding the due date.
A refund request of the payment can be made up to eight (8) weeks from the debit date of the collection by contacting your own Nordea Branch. However, making a refund request on a SEPA direct debit collection does not release you from the payment obligation in relation to the creditor which are to be contacted directly in relation to the payment.
Unauthorised debit from your account
If you suspect that a SEPA direct debit has been unjustifiably made (for example, a double payment, no mandate, incorrect amount), you have the right to request a refund within thirteen (13) months from the debit date. Please contact your local advisor in Nordea for further information.