SEPA direct debit

SEPA direct debit makes it possible to order and pay for services across Europe.

SEPA core direct debit for debtor

SEPA core direct debit for debtor is a direct debit service you can use for euro-dominated invoices throughout the SEPA.

Use of the SEPA core direct debit service requires that you have concluded a service agreement with Nordea. You can make the agreement at your own Nordea branch. Give the direct debit authorisation to your invoicer.

Your benefits:

  • An easy way to pay your recurring cross-border invoices in time and with correct details.
  • With one euro account you can order and pay for services from both domestic and foreign companies.
  • The same rules apply to all transactions: all parties (both the invoicer and the debtor) must comply with the same rules in all transactions.
  • Possibility to have payments refunded.

Differences compared with national direct debit

  • Enables cross-border direct debit in Europe.
  • You can also make a single direct debit.
  • You must always give the authorisation to the invoicer, not to the bank.
  • After the opening of a service agreement, the invoicer may debit an account on the basis of a trading agreement concluded between the debtor and the invoicer.
  • You do not need to give the bank invoicer-specific information, as the invoicer information is not checked.
  • Nordea does not know whether an authorisation exists or whether the party that has given it is entitled to use the account.
  • The invoicer is responsible for ensuring that the authorisations are up to date.
  • The invoicer cannot verify whether the account number given in the authorisation is correct or whether the party that has given the authorisation has the right to use the account.
  • The debtor has the right to a refund of a direct debited payment within eight (8) weeks from the debit based on a "money back" guarantee.

  • Your company must have a valid service agreement with Nordea. The agreement is opened at a branch before the first debit. The debit is made only once on the due date; if there is no cover, the payment will be rejected and you will receive a notice of insufficient cover by post.

Refund of payments

Refund of payments

The SEPA core direct payment allows a payment refund within eight (8) weeks from the date the payment was debited to your account. If you want to have a refund of a payment already debited, please contact your branch. The payment will be refunded to the same account as it was debited to. In the trading agreement, you have agreed on the trading terms and conditions and the means of payment with your invoicer, so you must also agree on any amendments together with the invoicer.

If a payment has been debited to your account without any grounds, a valid authorisation, please contact your branch for action to be taken. If your notification of an undue debit reaches the bank within thirteen (13) months from the debit, the bank will process the case. You must have the debit-related documents with you when you visit a branch.

Terms and conditions

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