Additional payment confirmation

Additional payment confirmation is part of the payment order and means that before the execution of a payment occasional Netbank payments need additional confirmation.

The additional confirmation is made by phone or SMS in addition to normal Netbank confirmation. This does not cause any additional costs with a Finnish telephone subscription if the calls or messages are made in Finland.

Your benefits:

  • Additional security for payments, as the confirmation is made with another device.
  • Confirmation by SMS can be done 24 hours a day. 

Confimation by phone

Confirm the payment by calling the additional confirmation service number 0800 165 656 (free of charge in Finland with Finnish mobile phone subscriptions). The telephone service is open Mon - Fri 10.00 - 16.30. At the same number, you can register your mobile phone number for the SMS service. The additional confirmation must be given on the next banking day.

Confirmation by SMS

The bank sends you an additional confirmation request with an SMS. To confirm a payment, you must send a text message containing the letter 'A'. The system will immediately send you an acknowledgment message as a reply to that message. If a payment waiting for additional confirmation has not been confirmed by a text message by the end of the following banking day, the payment will expire.

You must first register your mobile phone number for the SMS service before you can confirm payments with an SMS. You can register you mobile phone number by calling 0800 165 656,during the opening hours of Nordea Customer Service (Mon - Fri 10.00 - 16.30, free of charge in Finland with Finnish mobile phone subscriptions).

You can make the additional payment confirmation with an SMS from Finnish subscriptions with Aina's, Academica's, Cubio's, Dicame's, DNA's, Elisa's, Fujitsu's (subscriptions operating in Elisa's network), Saunalahti's, Sonera's, TDC Song's, Telefinland's and Ålands Mobiltelefon's subscription as well as with most foreign subscriptions supporting SMS services. The SMS Service is available 24 hours a day, just like Netbank.