Questions and answers
- 1. How do I get the code app for my company?
You can download the code app in the app store of your mobile device. The code app works on iPhones, Android phones and Windows Phones as well as on iPads and Android tablets You can use the same code app both as a personal customer and a corporate customer. You only have to add your company as the second user for the app. To do this, you will need an activation code and a temporary PIN. If you are authorised to sign for your company, the easiest way to get them is to call Nordea Business Centre at 0200 26262, where you can verify your identity with your personal code app.
You can also order the codes through Corporate Netbank under Settings > Access codes > Take Nordea Codes app into use. After this, you will receive an activation code in your Netbank and a temporary PIN by post to your company’s address within just a couple of days.
When you have the activation code and temporary PIN, you will be able to add your company as a user for the app as follows:
- Open the app and tap the menu in the upper or lower corner.
- Select “User settings”
- Select “Add” or “+”.
- Select “Nordea Suomi”.
- Choose the language.
- Add a new user by following the instructions in the app. Please do not re-order the activation code in Netbank at this stage, even if the code app advises you to do so.
Note that the activation code is a one-time code, so you must complete the activation of the code app in one go. Please do not enter the activation code in the app before you have received the temporary PIN. If the code you received can no longer be used, you must order a new code in Corporate Classic Netbank to activate the app.
The code app is device-specific, which means that if you change your mobile device, you must re-activate the app on the new mobile device.
Read more from the code app page.
- 2. How do I use the code app in offline mode?
You can also use the code app when you are not connected to the internet (offline). You can do this by going to Corporate Classic Netbank Mobile device in offline mode.
- Open the Nordea Codes app in your mobile device.
- Select ‘Go offline’.
- Select ‘LOGIN’.
- Enter your PIN in the app and tap ‘Next’.
- The code app will give you a response code.
- Enter your user ID and the response code on the login page. Proceed by clicking ‘OK’.
- 3. I have forgotten the PIN for my code app.
We cannot check or reset the PIN for your code app. If you have forgotten your PIN, you must create a new user in the app.
- 4. I have set up the application. How can I confirm my payments?
When you are on the payment confirmation page in Netbank, you must open the code app. The app will automatically ask you for the PIN that you use when logging in to Netbank. If you have several users registered in the same code app, remember to select on the app’s start screen the user name with which you logged in to Netbank.
- 5. The code app says “The code app is ready to use”, but there is no login request. What should I do?
If you have created several users in the same app, you must select the user name with which you want to log in on the start screen where the text “The code app is ready to use” is displayed. The start screen always displays the last user name used for login. By tapping this name, you can select one of the other user names registered in the app.
If you log in to Netbank with a mobile device, remember to use the Corporate Mobile Bank app, as the Nordea Mobile app is intended for personal customers.
- 6. How do I delete a user from the code app?
If you are authorised to sign for your company, you can delete a user from the code app by calling Nordea Business Centre, tel. 0200 26262, Mon–Fri 9.00–16.30. Please have your personal online banking codes at hand when calling.
- 7. Can I get a code calculator for my company?
You can order a code calculator to access corporate Netbank by sending a message from your personal Netbank if you are authorised to sign for your company, or from your company’s Netbank, or by calling Nordea Business Centre, tel. 0200 26262, Mon–Fri 9.00–16.30.
- 8. Why doesn’t my code card work?
A code card will be locked after 5 incorrect login attempts. If you are authorised to sign for your company, you can unlock the code card by calling Nordea Business Centre, tel. 0200 26262, Mon–Fri 9.00–16.30. However, the code card will be unlocked automatically the next banking day.
- 9. What should I do once the code card can no longer be used?
Our mobile code app and code calculator will replace the code card. You can activate the code app yourself by going to Corporate Classic Netbank and selecting Settings Bank codes Take Nordea Codes app into use. You can order a code calculator by sending a message from your personal Netbank if you are authorised to sign for your company, or from your company’s Netbank, or by calling Nordea Business Centre, tel. 0200 26262, Mon–Fri 9.00–16.30.
- 10. How can my company sign up for Netbank?
You can open the Netbank service for your company in a phone meeting. You can book an appointment for a meeting by calling Nordea Business Centre, tel. 0200 26262, Mon–Fri 9.00–16.30.
- 11. Can I activate the code app on more than one device?
You can install the code app on several devices and activate the same user of Corporate Classic Netbank in the code app on any number of those devices. After activating the code app on the first device, you can order new activation codes from your company’s Netbank with which you can create a user on the next mobile device. Please remember to use the first codes for activation before ordering new ones. The codes can only be used once, so if you order another set of codes without activating your existing ones, your new order will cancel the first set of codes.