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Frequently asked questions Classic Netbank & Mobile Bank

Questions and answers

1. How can I use a corporate account in mobile bank?

With Nordea’s Corporate Mobile Bank you can do your company’s daily banking conveniently any time, anywhere. You can pay your bills, check your account and loan details and use the currency calculator. Corporate Mobile Bank is intended for customers using Corporate Classic Netbank.

You can manage your company’s accounts in the Corporate Mobile Bank application. The Nordea Mobile application is intended only for personal customers. You can download the application from your mobile device’s app store. If you are unable to log in to Corporate Mobile Bank, we recommend calling Nordea Business Centre, tel. 0200 26262, Mon–Fri 9.00–16.30 (service in English), or 0200 2121 (open 24/7, service in Finnish).

2. How can I get Netbank for my company?

You can create a Netbank agreement for your company on the phone if you are authorised to sign for your company and you have personal online banking access codes. Book an appointment by calling Nordea Business Centre, tel. 0200 26262, Mon–Fri 9.00–16.30.

3. What should I do about a payment that has been rejected?

You can make a payment that has been rejected in Netbank by copying the payment details into a new payment. You can copy the payment by clicking on the recipient’s name and the Copy button at the bottom of the screen. You can still make changes to the copied payment (e.g. due date, amount). Accept and confirm the new payment. Since rejected payments can no longer be changed, you will receive an error message if you try to make changes to one.

You can delete a rejected payment if there is a Delete button on the screen. If the payment cannot be deleted, it will remain in Netbank for about two weeks, after which it will be deleted automatically.

4. Why does my beneficiary register show only 40 beneficiaries?

You can add a beneficiary to your beneficiary register in Classic Netbank under: Beneficiary register  Add new beneficiary (SEPA). You can save the information on more than 40 beneficiaries in the Netbank beneficiary register but you will be shown only the first 40 names in alphabetical order. If you want to display the hidden beneficiaries at the end of the list, you can delete the beneficiary details that you do not use frequently. This can be done by clicking the ‘Beneficiary register’ heading in Netbank, which will display the selections ‘Edit’ and ‘Delete’ next to each beneficiary.

In addition to the beneficiary register, you may want to use the Payments list in Netbank, where you can save payment templates. To save a payment template in the Payments list, tick the selection ‘Save payee’s and payment’s data on the Payments list’ when making a new payment. You can find your saved templates in Netbank under ‘Payments’.

5. How do I make an additional payment confirmation?

The number of malware on the Internet has increased significantly, and they are often installed on a computer without the user knowing about it. Malware sometimes enables criminals to access an open Netbank session. Nordea has reacted to this threat by putting additional security measures in place in Netbank.

The Netbank system asks for additional confirmation for irregular payments. A payment is irregular if it is very large or if there is something unusual about the beneficiary’s account. When an additional payment confirmation is requested, Netbank will instruct you on how to proceed. You can provide additional confirmation for a payment by making a call to the designated number 0800 165 656 (+358 800 165 656 from abroad), during which you can identify yourself with your online access codes. The service is open round the clock.

Additional confirmation does not result in additional costs for you in Finland. If you call from abroad, your phone operator will charge you fees according to its tariff. 

Additional confirmation can also be provided via text message. By calling the additional confirmation number above, you can register your mobile phone for the SMS confirmation service. After you have registered your mobile phone, you will automatically receive requests for additional confirmation by text message, and you can reply to those messages to confirm your payments.

6. My Netbank is locked. How can I unlock it?

If you are authorised to represent your company, you can unlock Netbank by calling Nordea Business Centre, tel. 0200 26262 (Mon–Fri 9.00–16.30) and identifying yourself with your personal online access codes during the call. However, Netbank will be unlocked automatically on the following banking day.

7. I cannot log in to Netbank

How do you log in to your company’s or organisation’s Netbank? Do you use a computer or a mobile device? Do you log in through Nordea.fi or through a link saved in Google or your browser favourites? If you try to log in through a link saved in Google or your browser favourites, the link could be expired, which is why you cannot log in. We always recommend logging in through Nordea.fi > Log in > Corporate Classic Netbank. If you are using a mobile device, have you downloaded the Corporate Netbank app? Nordea Mobile is our mobile banking application for personal customers, and it cannot be used to access the Netbank services of a company or corporation.

If you still have problems logging in, we kindly ask you to call Nordea Business Centre, tel. 0200 26262 (Mon–Fri 9.00–16.30), so that we try to solve the problem over the phone.

8. How can I unlock my PIN in Corporate Netbank?

If your PIN for Corporate Netbank is locked and your PUK code is unavailable, you can order a new PIN and PUK code from Nordea Business Centre, tel. 0200 26262 (Mon–Fri 9.00–16.30). Please have your personal online banking codes at hand when calling.

9. How can I make an instant credit transfer in Netbank?

It is not possible to make instant credit transfers in Corporate Classic Netbank. If you are authorised to sign for your company, you can make an instant credit transfer from the company’s account by calling Nordea Business Centre, tel. 0200 26262 (Mon–Fri 9.00–16.30). Please have your personal online banking codes at hand when calling. 

However, you can make an instant credit transfer through Corporate Netbank. In the ‘Make a payment’ section, select the following payment type: Euro payment. Select the following payment method: Instant credit transfer. 

10. What is the maximum amount I can pay through Corporate Classic Netbank?

The maximum daily payment limit in Corporate Classic Netbank is EUR 84,094.

11. How can I send a message in Classic Netbank?

In Corporate Classic Netbank, you can send a message from the top left corner, by clicking ‘Mail’

12. How can I order a new eID card for Corporate Netbank?

If you use Corporate Netbank, you can order a new eID card from Nordea Business Centre, tel. 0200 26262 (Mon–Fri 9.00–16.30). Please have your personal online banking codes at hand when calling. 

13. How can I unlock my PIN in Corporate Netbank?

If your PIN for Corporate Netbank is locked and your PUK code is unavailable, you can order a new PIN and PUK code from Nordea Business Centre, tel. 0200 26262 (Mon–Fri 9.00–16.30). Please have your personal online banking codes at hand when calling.

When your business / entity deals with a bank, we need to identify the company / community representative with personal bank IDs. If more than one person is allowed to represent your company / association, the bank will need the confirmation and consent from all representatives of the community in dealing with the bank.