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Frequently asked questions Nordea Business netbank & Mobile Bank

Netbank questions and answers

1. How can I get online banking services for my company?

You can open online banking services for your company on the phone if you are authorised to represent your company and you have personal online banking access codes. Please call Nordea Business Centre, tel. 0200 26262, Mon–Fri 9.00–16.30.

2. I can’t log in to Netbank. What should I do?

We always recommend logging in through the Nordea.fi website, under Log in > Corporate customer’s Netbank. If you are using a mobile device, please also download the Nordea Business FI app, which is intended for corporate customers. 

If you’re still having problems with logging in, please call Nordea Business Centre, tel. 0200 26262, Mon–Fri 9.00–16.30. Please note that you must verify your identity with your personal online access codes when calling.

3. Can I do all of my company’s banking in Nordea Business?

Nordea Business is being developed continuously but, for the time being, some of the current functionalities are only available in Corporate Classic Netbank, which you can access directly from the Overview page in Nordea Business. All of our services will be included in Nordea Business during the summer of 2020.

4. Where can I find my account statements?

You can find your account statements in Nordea Business on the Documents page under the Finances tab.

5. What is the maximum amount I can pay in a day in Nordea Business?

The maximum daily payment limit in Nordea Business at the moment is EUR 84,094.

6. Where can I find more information on the features available in Nordea Business?

You can find more information on the latest features in Nordea Business under Help & Support > FAQ.

7. How can I send a message from Nordea Business?

You can send a message in Nordea Business by clicking on the envelope icon in the top right corner.

8. How can I get a receipt of a payment made in Nordea Business?

You can print out a transaction recorded on your account in Nordea Business by going to the Finances tab and selecting Accounts & Transactions. Select the account, then the transaction you want to print out and click Print on the pop-up window that appears.

9. Nordea Business is locked. How can I unlock it?

If you are the representative of your company, you can unlock Nordea Business by calling Nordea Business Centre, tel. 0200 26262 (Mon–Fri 9.00–16.30) and identifying yourself with your personal online access codes during the call. However, Nordea Business will be unlocked automatically on the following banking day.

10. How can I make an instant credit transfer in Nordea Business?

It is not possible to make instant credit transfers in Nordea Business. If you are the representative of your company, you can make an instant credit transfer from your company’s account by calling Nordea Business Centre, tel. 0200 26262, Mon–Fri 9.00–16.30. Please have your personal online access codes at hand when calling. 

However, you can make an instant credit transfer through Corporate Netbank. In the ‘Make a payment’ section, select the following payment type: Euro payment. Select the following payment method: Instant credit transfer.

11. How can I unlock my PIN in Corporate Netbank?

If your PIN for Corporate Netbank is locked and your PUK code is unavailable, you can order a new PIN and PUK code from Nordea Business Centre, tel. 0200 26262 (Mon–Fri 9.00–16.30). Please have your personal online access codes at hand when calling.

Identification questions and answers

1. How can I identify myself in Nordea Business?

You can identify yourself in Nordea Business using the Nordea Codes app or the code calculator.

2. How can I identify myself in Nordea Business Mobile?

When logging in for the first time, you can identify yourself in Nordea Business Mobile with the code app. Later you can easily identify yourself with your fingerprint or face recognition if these are available on your mobile device.

3. How can I get a new eID card?

The Corporate Netbank administrator can order a new eID card and card reader for the user through the administration pages in Corporate Netbank.

Mobile bank questions and answers

1. How can I use a corporate account in mobile bank?

With the Nordea Business Mobile app, you can handle your company’s daily banking conveniently any time, anywhere. Nordea Business Mobile is intended for customers using the Nordea Business online banking service.

You can manage your company’s accounts in the Nordea Business Mobile application. The Nordea Mobile application is intended for personal customers only. You can download the application from your mobile device’s app store. To log in, you will need access codes to Nordea Business and the Nordea Codes app. Read more on Nordea Business MobileOpens new window.

When your business / entity deals with a bank, we need to identify the company / community representative with personal bank IDs. If more than one person is allowed to represent your company / association, the bank will need the confirmation and consent from all representatives of the community in dealing with the bank.