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Customer service – how can we help you?

Here you will find answers to frequently asked questions and quick solutions related to daily banking. If you didn’t find what you were looking for, you can ask our chatbot for advice or contact us through Nordea Business, for example, with your identity authenticated.

Customer relationship and daily banking

Frequently asked questions about updating customer information, opening new services, banking with us and more.

See questions and answers about customer relationship and daily banking

Corporate cards

Frequently asked questions about cards, card settings, Apple Pay, Google Pay and more.

See questions and answers about corporate cards

Online access codes and the code app

Frequently asked questions about the code app, the code calculator and more.

See questions and answers about online access codes and the code app

Corporate financing & loans

Frequently asked questions about obtaining and managing corporate finance and more.

See questions and answers about corporate financing & loans

Financial statement files

Frequently asked questions about ordering and the delivery of financial statements files and more.

See questions and answers about financial statement files

Accounts and payments

Frequently asked questions about opening an account, making changes to access rights, payment services and more.

See questions and answers about accounts and payments

Corporate insurance and savings

Frequently asked questions about the Legal Entity Identifier (LEI), MyLife insurance, pension investment and more.

See questions and answers about corporate insurance and savings

The Start My Business Guide

Thinking of starting a business? Read our guide and plan a successful start with our advice and ready-made templates for business and budgeting plan.

Read our tips for starting a business

Community engagement and entrepreneurship

We support the strengthening of financial skills and entrepreneurship in all our sustainability projects.

Read about corporate social responsibility at Nordea

Preparing for loan discussion

Please prepare for the financing negotiation by bringing the necessary documents with you to the meeting.

Read more about the needed documents