You can contact the following third parties that are independent of the bank, if a matter is not solved with the customer ombudsman to your satisfaction:
The Finnish Financial Ombudsman Bureau offers consultative advice on issues related to banks, securities practices and insurance matters. Contact information: Porkkalankatu 1, 00180 Helsinki, 09/6850120.
Further information at: www.fine.fi
Further information at: www.kuluttajariita.fi Before filing a complaint with the Consumer Disputes Board, consumers must contact the consumer rights advisers at a Local Register Office (www.kkv.fi/en).