Online meeting

Smiling girl in sofa 

Do your banking whenever and wherever you like

Book online meeting

Online meetings are a flexible means to do your banking anywhere – at your home, office or summer cottage. You will need a computer or iPhone, iPad or Android device, an Internet connection, a telephone and Nordea's access codes.

Online meeting What you should do Technical information Online meeting

Are you planning to:

  • change homes?
  • start saving?
  • take the trip of your dreams or buy a new boat?
  • update your insurance policies?

We offer you the opportunity to do even your complex banking online. At an online meeting with your banking adviser, you can manage loan negotiations, insurance policies, savings and investments in the comfort of your armchair or wherever else you prefer.

We will serve you online Mon–Fri 8.00–20.00 and Sat 10.00–16.00. All you will need is a telephone, a computer or an iPad and Nordea's access codes.

You will be shown related material and calculations on your computer screen, while you are discussing your banking on the phone.

What you should do

1. Make an appointment for an online meeting

  • You can make an appointment by calling Nordea Customer Service, tel 0200 70 000 (local call charge/mobile call charge)
  • You will receive a confirmation message about the online meeting to your mobile phone and in Netbank

2. Prepare for an online meeting

  • Log into your Netbank
  • Read the invitation to the meeting and the agenda
  • iPad/ iPhone
    Go to ‘App Store’ and search for Pexip. Download Pexip infinity connect mobile. You are now ready for your online meeting!

3. At the start of the meeting

  • Be logged in your Netbank and have your phone and access codes handy
  • We will call you at the start of the meeting.

4. Join the online meeting

  • Joint the online meeting by clicking the meeting link in your Netbank.
  • Type your name and click 'Join the meeting'.
  • IWait until you are admitted to the meeting.
  • If you are connecting trough iPad or iPhone device you will be asked to download an app to join the online meeting.
  • Before the meeting starts your advisor will ask you to authenticate yourself. If you want to you can share video with your advisor.
Technical information

The online meeting will work when you use one of the below-mentioned operating systems and browsers.

Tehnical information
Specification operation system (OS):Specifications browsers:
Microsoft Windows 7 and later
  • Google Chrome version 27 or later
  • Mozilla Firefox version 38 or later
  • Opera version 23 or later
  • Microsoft Internet Explorer Version 10 and later (requires Flash Player 11 or later, ActiveX plug-in and must not be in Compatibility View)
  • Microsoft Edge version 20.10240 and later (requires Flash Player 11 or later, ActiveX plug-in and must not be in Compatibility View)
Mac OS X 10.7 and later
  • Google Chrome version 27 or later
  • Mozilla Firefox version 38 or later
  • Opera version 23 or later
  • Microsoft Internet Explorer Version 10 and later (requires Flash Player 11 or later, ActiveX plug-in and must not be in Compatibility View)
  • Microsoft Edge version 20.10240 and later (requires Flash Player 11 or later, ActiveX plug-in and must not be in Compatibility View)
  • Apple Safari version 6 and later (Mac OS X only) (requires Flash Player 11 or later plug-in)
Ubuntu Linux
  • Google Chrome version 27 or later
  • Mozilla Firefox version 38 or later
  • Opera version 23 or later
  • Microsoft Internet Explorer Version 10 and later (requires Flash Player 11 or later, ActiveX plug-in and must not be in Compatibility View)
  • Microsoft Edge version 20.10240 and later (requires Flash Player 11 or later, ActiveX plug-in and must not be in Compatibility View)
Anroid
  • Google Chrome version 27 or later
iPhone/iPad
  • Pexip app