Nordea Panel

Nordea Customer Panels - ideas 

Join our Nordea Panel

Help us to be better

Read more and join the Nordea Panel

Help us to be better

If you would like to influence the future of Nordea, then please join one of the Nordea Panels. Panel members are given a unique opportunity to provide feedback about Nordea services and products. 

Membership means:

  • We will occasionally invite you to participate in online surveys and other research relevant to you.
  • In exchange for your time, you get a direct line of communication with Nordea: Your thoughts on our products, services, and ideas will go straight to responsible persons. 

If you are interested, read more below and sign up in the space provided. 

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Join Nordea Panels What is the Nordea Panel? Join Nordea Panels

I'd like to attend!

The Nordea Panel is open for both Nordea customers and non-customers.

 
 
 
  • Join the Nordea Consumer Panel if you would like to share your opinions on banking as a personal bank customer.
  • Join the Nordea Corporate Panel if you would like to share your opinions on banking as a corporate bank customer, i.e. being a decision maker of banking related issues in a company.
  • Join the Nordea Private Banking Panel if you would like to share your opinions on banking as a Private Banking customer, i.e. you have access to a private banking advisor and wealth specialists providing you with ongoing  advice related to your personal and privately held company´s wealth and investments.
What is the Nordea Panel?
Why a panel?
Answer:

Nordea’s success depends on the value you think we deliver. To ensure we live up to your needs and expectations, we would like to hear your thoughts on our services, products, communications, and much more.

The panels are open both for customers and non-customers.

What will I have to do?
Answer:

We will occasionally send you an email (potentially also a sms) inviting you to participate in an online survey. You can then choose to click the link, you will find in the email, and answer the survey when you have the time for it, or you can choose to ignore the email. In addition, we will potentially contact you to hear if you are interested in helping us in other ways – e.g. with focus groups.

Will I be asked to give any personal data?
Answer:

We would like to have a basic amount of knowledge about our participants related to their general engagement and interest in banking issues. Therefore, your first survey will be one asking selected demographic questions. Your answers will help us make sure that we send you only those surveys that are relevant to you.

We will always store your answers in a secure way. You can read more about our general terms for processing of personal data here

Please note that you will of course never be asked to give any sensitive information, like log-in, account, or card information. You will neither be asked to install any software.

Will it cost me?
Answer:

No.

Will I be spammed?
Answer:

No. You will not be sent any marketing or promotional material, and we will use your contact information only when it concerns panel matters. 

Will I get to see the survey results?
Answer:

We will occasionally send you information of our latest learnings from the panel feedback. We really appreciate your input and we would like to tell how we will use this for taking action.

What will I get in return?
Answer:

A bank that is more useful and valuable to you. The ability to raise your voice above others and be heard by Nordea. In some surveys you can potentially also win prizes.

Can I cancel my membership?
Answer:

Of course, at any time. Just click the “I would like to leave Nordea panel” link in any of the emails you receive from us.

Who will handle the data collection, analysis, and reporting?
Answer:

Nordea has a customer insight team that will handle the data collection, analysis, and reporting.

Can I be anonymous?
Answer:

Nordea guarantees that your answers in surveys will always be reported as part of a group of people, and therefore your name and e-mail address will never be part of a report. However your name, email address, and demographic information and responses will be stored in our database. That information will be secured and confidential.

You can read more about our general terms for processing of personal data here.