- About Nordea
- Frequently asked questions
Frequently asked questions
Frequently asked questions about Nordea Customer Service
- What kinds of matters can be attended to through Nordea Customer Service?
You can do most of your banking over the phone by calling our Customer Service 0200 70 000 provided that you identify yourself with your Netbank access codes at the beginning of the call.
With the extended opening hours we want to ensure that our customers can get personal service outside the business hours of branches, too. Nordea Customer Service, tel 0200 3000, can be reached in Finnish Mon–Sun 24/7 (local network charge/mobile call charge). Service in English, tel 0200 70 000, is available Mon–Fri 10.00–16.30 (local network charge/mobile call charge). At the Finnish service number, you can also make an appointment which can take place outside branch opening hours.
- What are the rates of calling Nordea Customer Service?
Calling from a landline to Nordea Customer Service 0200 70 000 will cost you the local network charge. The rate may vary between service providers. With calls from a mobile phone the charge is the mobile call charge which is based on an agreement between you and the operator.
- What is the best time to call Nordea Customer Service?
You can reach Nordea Customer Service best Mon–Fri 8.00–10.00 or after 14.00.
- What can I do in the Customer Service without the access codes?
Without identification with access codes, we can give you general advice on banking, make an appointment or leave a call request to a branch.
With your access codes you can attend to a wide range of your personal banking matters. You can get access codes at a Nordea branch.
- What kinds of matters can I attend to in Nordea Customer Service at night and during weekends?
Our Customer Service in Finnish is open Mon–Sun 24/7, in English Mon–Fri 10.00–16.30.
Mon–Fri 20.00–8.00 and during weekends you can attend in Finnish to all your banking matters related to your everyday finances through Nordea Customer Service if you have identified yourself with your access codes at the beginning of the call.
However, you cannot attend to all your banking at night or during weekends due to legislation and the operating hours of applications. Such matters include saving and investment services and financing services.
- Why do I have to key in my access codes when calling the Customer Service in order to obtain information on my banking?
Nordea Customer Service uses the access codes to verify customers' identity. Identification with the access codes in the Customer Service corresponds to identity verification at a branch with from identity document with a photo.
By identifying themselves with the access codes customers can do their banking over the phone and obtain personal service.
- Why do I have to explain why I am calling Nordea Customer Service?
Nordea Customer Service's number 0200 70 000 uses voice recognition.
Based on the reason of the call, you are directed to the person who can best serve you. If you do not say anything or state a general matter, such as 'a banking matter', as the reason for calling, the system will ask for the reason once again after which the call will be connected to an adviser.
- I attended a meeting at a branch last week - how do I reach by telephone the adviser who served me?
You can easily reach all service advisers at branches by phone through Nordea Customer Service 0200 70 000.