We hope to hear your opinions and feedback so that we can provide the best service
Nordea's Customer Ombudsman in Finland makes sure that our customers' opinions, ideas and feedback are taken into consideration and processed appropriately.
Our customers' opinions and suggestions help us improve our services. We welcome feedback on our service hours, letters and customer service at branches or on the phone, or on how easy it is to use Netbank. The customer ombudsman's job is to collect this information and make sure that it is utilised throughout Nordea.
Feedback is important
Feedback helps Nordea to identify and fix mistakes that would otherwise go unnoticed. Any problems with services are usually handled by the unit where the error occurred. For this reason, customer feedback is primarily forwarded to the customer's account-holding branch or the unit responsible for the service in question. If you have any questions about your banking, please contact Nordea Customer Service, tel 0200 70 000 (local network charge/mobile call charge), Mon–Fri 10.00–16.30 (Finnish-language service available 24/7).
Customers can contact our customer ombudsman, who will investigate any matters where the solution offered by the branch is unsatisfactory. The customer ombudsman will assess whether a problem was addressed by Nordea appropriately and in compliance with good banking practices.