Customer Ombudsman

Nordea’s Customer Ombudsman assures that your feedback, ideas and opinions are considered, processed appropriately and in a timely manner. The Customer Ombudsman assesses whether your feedback/complaint has been addressed by Nordea in compliance with good banking practices. In other words, the Customer Ombudsman is at your service to help re-investigate a matter previously resolved by another Nordea unit.

You can contact the Customer Ombudsman using the form below, by sending e-mail to or by sending a letter to Palveluasiamies, Satamaradankatu 5, FI-00020 Nordea, Finland.

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