Security on your mobile phone

There are several things you can do to keep your mobile phone safe:

  • Always keep you phone in sight, as long as you know where it is, nobody will be able to use it without your knowledge.
  • By adding a code to open your phone, it makes it more difficult for others than yourself to use your phone and get access to sensitive information.
  • Make regular and frequent back-ups of your phone.
  • Make sure you have the phone’s IMEI number written down if you need to block it.
    • IMEI = International Mobile Equipment Identity – this is a unique number that identifies your phone. It is usually found on the inside of the battery compartment, and for some phones, it can be displayed by entering *#06# on the dialing keypad.
  • Before you travel abroad, make sure you have a telephone number for your phone operator that can be used from another country.

If you have a smartphone, there are some additional things you can do to keep it safe:

  • Only install apps from sources that you can trust.
  • Only connect to a wifi network that you trust. There are cases where fake hotspots have been used to gather information from the phones.
  • Install a location detection app that can be used from another device in order to find your phone when it has been misplaced or stolen.
  • Update your operating system and your apps on a regular basis – with updates comes new security features, new functionality and better usability.
  • Do not jailbreak your phone. When you root or jailbreak your phone, you remove the overall security from the device.
  • Install an antivirus software on your phone, whenever possible.

If you lose your phone, or if it is stolen:

  • Contact your phone company to block your mobile phone subscription.
  • Check with your phone company if it is possible for them to remove sensitive information (swipe the phone).
  • In case of theft; contact the police to report the incident.
  • Disable any bank SMS alerts you have set up. You can do that from the Internet bank.

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With Nordea Codes app you can log into Netbank and Mobile Bank, pay securely for online shopping and identify yourself in Nordea Customer Service and in other service providers' services.