Personal data processing in Nordea's code app

With Nordea's code app you can use the electronic banking services provided by Nordea and identify yourself to other service providers using Nordea's separate identification service. You can obtain more information on the processing of personal data in Nordea's services under 'Terms and conditions' in the menu or on the website. 

Use of the code app and its functions requires the processing of certain personal data, and the app must access your phone's data in the ways described below.

The code app processes the following personal data:

  • Account and transaction details, unconfirmed payments and payments requiring additional confirmation – these are processed in order for you to use banking services with the code app. Account and transaction details are processed as long as the code app is activated.
  • IP addresses – these are logged in order to prevent and investigate potential criminal attacks and transactions. The data may be handed over to the authorities, if necessary.
  • User-specific device ID – this is required for sending action requests to registered devices and for generating one-time codes.

The code app needs access to the following features on your phone:

  • Access to the Internet – the app needs to be able to communicate with Nordea's servers and systems in order to perform banking services and communicate with Nordea.

The code app does not send personal data to third parties, with the exception of data required for performing tasks ordered by you as a customer, such as making a payment.

Nordea Bank Finland Plc is the controller of the personal data related to the service. For more information about your rights, please contact Nordea Customer Service, tel. 0200 70 000 (local network charge/mobile call charge), Mon–Fri 10.00–16.30.