Nordea Pay is a payment app which turns your smartphone into a payment instrument.

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Next generation of payments

  • Nordea Pay allows you to pay purchases from your bank account in shops around the world similarly as with a contactless payment card and to monitor your purchases and account balance.nordea-pay-usage3
  • The app can be used with Android phones that support contactless payments (Tap & Pay). You can download the app from Google Play.
  • To use the app you will need a Netbank agreement, the Nordea Codes app and a Nordea combination card. Support for other cards will be added to later versions.
  • We are developing the app constantly. At the first stage, you can make mobile payments in shops and monitor your purchases, but new features will be added soon. So please give us feedback and help us meet your needs even better!
Information

How do I install the app?

The Nordea Pay app can be downloaded from the Google Play store for newer Android phones that support contactless payment (NFC, Tap & Pay). Before you can start using the Nordea Pay app, you must have a valid Netbank agreement, the Nordea Codes app and a Nordea combination card.

How do I install the Nordea Pay app on my phone? 

 

1.       Download the app from the Google Play store.

2.       Open the app on your phone.

3.       Enter your Netbank user ID and tap OK.

4.       Identify yourself with the Nordea Codes app.

5.       Select a card for mobile payment.

6.       Read and accept the service's terms of use.

7.       Create a mobile PIN with which you will accept payments.

8.       Confirm the mobile PIN.

How do I pay with Nordea Pay?

You have two alternatives for payment:

1. Open the Nordea Pay app on your phone.

2. Tap the red payment button in the bottom right corner.

3.  Key in the card's mobile PIN on the phone.

4. Take the phone close to the payment terminal within 30 seconds in order to confirm the payment (you can get more time for doing this by tapping the phone display). Wait for the phone display to turn green as a sign of a successful payment.

5. Check from the payment terminal's display that the payment has been accepted. You will receive a receipt for your purchase.

           Or

1. Wake your phone (you don't have to open the lock screen).

2. Take the phone close to the payment terminal. Wait for the app to ask for the mobile PIN.

3. Key in the card's mobile PIN on the phone.

4. Take the phone close to the payment terminal again in order to confirm the payment (you can get more time for doing this by tapping the phone display). Wait for the phone display to turn green as a sign of a successful payment.

5. Check from the payment terminal's display that the payment has been accepted. You will receive a receipt for your purchase. 

Problem situations

Problems with payments or with using the app?

If you face unexpected problems with using the app, check the FAQ tab to get help. You can also contact Nordea Customer Service, tel 0200 70 000 (local network charge/mobile call charge).

Known issues

We develop Nordea Pay constantly, and there may be small hiccups along the way. On this page, we have gathered known issues that are currently being fixed.

  • Payments over 25 euros are not possible for the time being at K or S stores, Lidl, Stockmann and Alko. Depending on the payment terminal, you may encounter this problem at other shops as well.
  • For the time being, payments are uncertain at shops with payment terminals that request a bonus card before you pay. 

 

Help us make progress!

As the app is still under development, we will be grateful for any feedback. Tell us about your experiences through the Nordea Pay app or join the Nordea Pay Facebook group. You can find the group in Facebook by searching with the words 'Nordea Pay'. Become a member by clicking 'Join Group'.

FAQ

Frequently asked questions about the Nordea Pay

Prices
Nordea Pay
Price
Nordea Pay's usage / month0,00 €

Information on mobile services

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Mobile phone security

Guidelines for safe mobile transactions.

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Frequently asked questions

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