With e-identification you can identify your personal customers reliably by using Nordea's identification methods. Nordea is in the Finnish Communications Regulatory Authority's register of strong electronic identification. This means that our e-identification service is a strong electronic identification service as referred to in the law.

E-identification Further information Identification principles Terms and conditions Service descriptions E-identification

In the e-identification service Nordea identifies a customer on your behalf

The identification data transmitted in the service can also be used to form an electronic signature if the customer identifying him-/herself and the service provider so agree. Nordea’s e-identification is based on the Tupas standard drafted by the Federation of Finnish Financial Services. With the e-identification of Nordea and similar services of other Finnish banks, your company can reach a potential customer base of millions in Finland and increase the clientele of their online services.

Your benefits:

  • E-identification brings considerable development and maintenance cost savings.
  • By having your customers identify themselves in your service, you can make binding agreements, receive applications or offer access to protected services.
Further information

Strong identification

For services that require strong identification, the Ministry of Finance recommends the banks' Tupas identification method.

E-identification is used in the electronic services of public administration, for example, in the tax administration, the Social Insurance Institution of Finland (KELA) and in the Ministry of Employment and the Economy. An example of a successful public sector online service is tyoelake.fi where people can check their pension accrual information with their online banking codes.

In local administration, several forms and applications have been converted into electronic format. For example, on the websites of various cities, people can sign applications for day-care centres, rental apartments and subsistence subsidy reliably with the e-identification. Various municipal public utilities and companies can also use Nordea’s e-identification service on their websites.  E-identification could serve to attract new customers by allowing them, for example, the option to make an electricity agreement on the Internet.

The government

Besides local administration, the Finnish government has also taken an active role in promoting different kinds of online services. A good example is the “electronic forms Finland” service (suomi.fi) where the cooperation of different public authorities has made their forms available in one place in a cost-efficient and time-saving manner.

Insure hired household help with Varma's Pesti service

If you employ temporary household help, such as a nanny or a handyman, you can take care of the employee’s pension insurance at Varma’s Pesti service. You can declare your employees' personal and salary information as well as pay the premiums in the service. More information on the service is available at varma.fi.

Identification principles

The identifying customer plays a central role in using the service, as the customer controls the transmittance of his or her information between the service provider and Nordea. Customers identify themselves by using personal access codes. The identification confirmed by Nordea is unique and tied to both the service provider's service transaction in question and the customer.

The service provider's identification request is transmitted from the customer to Nordea's identification service, which sends a reply message to the customer after the identification. The customer checks the information in the reply message received and after accepting it he or she returns to the service provider's service and continues the transactions related to the service. If the customer so wishes, he or she may cancel or reject the identification process either before the identification or after checking the reply message, in which case the customer's information is not transmitted to the service provider.

The possibility to use the service information as part of an electronic signature is based on a mutual agreement between the service provider and the customer on that identification information can be used as part of an electronic signature in a legal act between them. Nordea is not liable for the validity or contents of an agreement or other legal act between the service provider and the customer identifying him-/herself.

Prices of e-identification to corporate customers (service providers):

  • You can obtain the tariff from Nordea branches or your Nordea contact person. The prices are confirmed in connection with concluding an agreement either as "fixed-term" or as "valid until further notice".

The identification service is based on a common Tupas standard drafted by the Federation of Finnish Financial Services. The service is described in more detail in the Tupas service descriptions published by the Federation of Finnish Financial Services on its website at fkl.fi.

Important partners in the e-identification service:

  • Nordic Processor, Nordea's and IBM's joint IT venture – IT production of the e-identification
  • Nets – blocking service (outside the bank's service hours).

Service provider information

Nordea Bank Finland Plc is entered into the trade register maintained by the National Board of Patents and Registration. Nordea has the banking license required by the Finnish Act on Credit Institutions.

Nordea Bank Finland Plc, Business Identity Code 1680235-8, Satamaradankatu 5 
FI-00020 NORDEA, Finland
Telephone: 09 1651
Fax: 09 163 20002 

Customers must immediately notify the bank of a loss or theft of their Netbank access codes. You can do this by calling the blocking service at 020 333. The service is open 24 hours a day and is available in Finnish, Swedish and English. On banking days, you can notify the bank by contacting a branch or our Customer Service.

Terms and conditions Service descriptions

Please read the service descriptions before making the agreement and starting to use the service.

Service descriptions:

E-identification (pdf, 484 KB)Opens new window

Advice on electronic banking

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Information for software houses

Instructions for software houses that maintain file transfer connections to Nordea.

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Service descriptions

Technical descriptions of Nordea's services.